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North Yorkshire Police Specification for the Procurement of a Mobile Asset Utilisation and Deployment System (MAUDS)
Contents
Section 1 - Overview
· Introduction
· Overview
· Requirements
Section 2 – Business Requirements
Phase 1 – Critical Functionality Areas
Phase 2
1. Improved Resource Management
2. Tasking and Briefing
3. Integration with Existing NYP Systems
4. Efficient Fleet Management
5. Safety Improvements
6. Management Information
7. Future Proofing
8. Technical Considerations
9. Command and Control Requirements
10. Implementation and Rollout
Section 3 – Further Considerations
Appendix A – Existing Infrastructure
Section 1 – Overview
1. Introduction
1.1 Following a review of operational policing services and the development of a new Operational Policing Model (OPM), North Yorkshire Police Service are keen to source a solution and work with a supplier who is capable of upgrading their current Mobile Asset Utilisation and Deployment System(MAUDS) infrastructure and work with the service to embed a range of functionality that will support the OPM. Suppliers are requested to review and respond to this ITT document detailing how they would provide the appropriate functionality, where relevant providing examples of how this has been delivered in other organisations. Or, if the relevant functionality is not yet within your product set how and when you propose to have this available.
2. Context
2.1 NYP covers an area 3200 sq miles having a population of approx. 800,000, and is the largest single police service area in the country. We are consistently one of the safest services in the country and work hard to maintain this position. The service employs approx 1390 police officers and 1000 police staff, including 180 PCSOs, and like most other public sector organisations is working hard to deliver continued levels of service against a back drop of reducing funding. This has required the service to look at all areas of the organisation and modify how we do things, utilising technology to its best possible advantage. This is an on-going process and the upgrading of the MAUDS system is a key element of this.
2.2 Alongside the police officer and staff numbers the service currently has 502 vehicles. The majority of NYP’s fleet would be within the scope of the MAUDS project. However, there must exist the ability to turn officer and vehicle tracking off, when these are engaged in some operational situations.
2.3 Being a geographically large and rural county there are significant areas that suffer from poor mobile data connectivity on such as 3G/4G and in some of the more remote areas there is limited Airwave TETRA connectivity.
2.4 NYP want to embed a more tasking orientated culture into their deployment processes. Previously technology has not supported this, thus relying on officers to volunteer to attend an incident rather than a controller having all the information they need to be able to confidently task a resource.
2.5 The Service is also currently in the early stages of a mobile data project with the intention of rolling out a mobile data solution to the vast majority of operational officers, PCSOs and some staff. Any MAUDS solution must be compatible with industry standard mobile technologies, devices and their Operating Systems i.e. Android, IoS and Windows. Appendix A shows a diagram detailing the current technical topology of the existing MAUDS solution.
2.6 Many of the service police stations are located in rural areas as is the current service headquarters. Details of these can be provided if required.
3. Requirements
3.1 The service have conducted significant research into current MAUDS technologies, including engagement with other forces who are using the technology and the operational improvements and cashable benefits they have been able to achieve. This information has then been used internally to inform NYP’s development and design of the new OPM. Listed below are the requirements, from a MAUDS system, that the service has identified as being key enablers to driving improvements in operational policing, raising customer satisfaction levels and ensuring NYP are delivering the most effective possible policing service.
3.2 NYP require potential suppliers to respond to this ITT, identifying how they can assist the organisation in delivering its new OPM and achieving the expected operational and financial benefits. The proposed solution should be specified from a perspective that the successful supplier will be providing a complete solution to NYP to include:-
· all associated hardware, and any fitting costs as detailed in section 8 - Technical Considerations
· all associated software
· initial training
· interfaces
· consultancy
· support (implementation, rollout and after sales support)
· data migration
· upgrades and consultancy as required with other suppliers (these may include Northgate for mapping, Steria for Storm, APD for Tetra Gateway (TGW) and Cortex) to ensure full integration with our existing systems
· any other associated services required for a successful deployment of the technology
· configuration of the backhaul of data over 3G/4G, a potential for multi-telcos SIM cards, associated car mount antennas and the sizing and scoping of the actual data channel from vehicle to data centre
This list is not exhaustive and further details are provided in Section 2. NYP would also be interested in a hosted and managed solution (that was fully PSNP compliant), if this is a service that you offer, please provide costing’s on a separate table provided in Appendix A – pricing schedule. Not being able to provide this service will not disadvantage your submission and does not form part of the scoring process.
3.3 The financial information provided in your tender should be broken down to individual costs per element of the solution.
3.4 Section2, Business Requirements section of this document identifies the key areas of functionality and benefits that NYP expect to achieve from their investment in a MAUDS solution. The section is broken into 10 key activity areas .
3.5 Section 2 of the specification details the areas of functionality that NYP require to be demonstrated. Each of these consists of:-
· Overview of current processes
· Expected benefits
· NYPs Requirements and Supplier Responses – complete the supplier response sections detailing how you would deliver the stated element of functionality
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Section 2 – Business Requirements
Phase 1. Critical Functionality Area for NYP
The subject areas and questions in the following table are considered critical areas of functionality required by NYP and will be reviewed and scored on a Pass / Fail basis. A suppliers inability to satisfy these areas of functionality will result in their submission being deemed unsuitable and will not be progressed further in the assessment process. This section is Phase 1 of the evaluation process and, in some cases, similar information may be required to be provided in other responses.
1.1 Resource ManagementDetail how your solution can assist NYP with improving its resource management, and its ability to assist officers in the field (400 words max.)
1.2 Tasking and Briefing
Detail how your solution delivers and manages a tasking process, this should include the capability for officers to be able to accept or reject a task and for this to be logged and tracked.
In addition to the tasking process detail any functionality that your solution delivers to assist with ‘location aware’ officer briefings
(400 words max.)
1.3 Management Information
Detail what Management Information your solution currently provides and how this can be used to help NYP improve operational effectiveness. Provide details of the reports that are available from your solution ‘out of the box’. (400 words max.)
Phase 2, responses will only be assessed and scored if suppliers’ responses Pass the Phase 1 evaluation process above.
Items 2 – 11 are the scored elements of the specification, and will only be assessed if suitable responses are received to the critical functionality areas above.
Phase 2.
1. Improved Resource Management - This section represents 8% of the total score
1.1 Current ProcessesNYP have existing MAUDS technology, that was originally installed in the early 2000’s. This can be interrogated at a unit level, but lacks the tools to aggregate and analyse activity and movements at a force level.
1.2 Expected Benefits
· Evidence based analysis of resource usage and attendance at location targets
· Be able to demonstrate officer attendance at given patrol targets internally and to the public
· Enable controllers and commanders to deploy operational resources more effectively by balancing the priorities of proactive and reactive tasks to meet irregular levels of demand
· Enhance officer safety and provide more responsive support by tracking officer deployment in “real-time”
· Increase visible patrolling and the percentage of time spent by police officers on operational duty in the areas identified as priorities by local communities and National Intelligence Model (NIM) analysis to support local policing and improve public confidence
1.3 NYPs Requirements / Supplier Response
a) How does your solution identify how resources and assets (officers staff and vehicles) have been deployed relative to a given location target?
b) Detail how your solution provides a range of telematics information from a vehicle to include but not exclusively, speed, braking, mileage, lights on/off, accelerating, blues&twos on/off, direction of travel, time of last update
c) Does your solution have the ability to change the polling rate of devices on demand. Detail how this is achieved.
d) Demonstrate how deployments could be linked to STORM incidents so it is identifiable which resources went to which incident
e) Details how your solution allows Supervisors / Controllers to see the location of all deployable resources and assets across the force in real time
f) Through geo-fencing or other similar technology detail how you are able to identify the number of assets that have visited that locality and incident location and the duration of their visit
g) Detail how your solution can Identify the location of any number of assets in real-time or at a given historic time (or period)
h) Provide details of how your solution can identify a vehicle driver and occupants quickly and easily, so for example system checks can be made to ensure the driver is qualified for the vehicle type they are driving, if this is not the case their supervisor can be notified
i) Provide details of how your solution has the ability to replay, snail trail, screen capture of archive plays
j) One requirement that would be very useful for the service to achieve, would be to have visibility of neighbouring Police Service resources. Provide details of any projects that you have delivered that have included this type of capability.
2. Tasking and Briefing - This section represents 8% of the total score
NYP have a number of different methods of delivering briefings and tasking across the organisation including: -
· Sgt delivers briefing to team either on site or over the phone.
· Officers self brief by reviewing incidents and intelligence that have occurred recently
· Force briefing manager application captures items to be briefed out
· Taskings can come through briefings, from the FCR, from the tasking team, or from supervision during the shift
· NYP operates its tasking processes in line with NIM, including holding a Daily Management Meeting (DMM), and TTCG. The service has also recently introduced the THRIVE (Threat, Harm, Risk, Investigate , Vulnerability, Engagement) initiative using this risk assess, prioritise and determine most appropriate response to calls
· On attendance at a tasking, Officers are expected to complete a number of tasking return forms and this may involve completing 3or4 forms for the same tasking based on current local initiatives
2.2 Expected Benefits
Tasking and Briefing is a key area of functionality for NYP, we are therefore particularly interested in how you have delivered MAUDS functionality, that assists in this process, into other organisations. Please provide details of up to 3 examples of how you have delivered benefits through your contribution to a tasking and briefing process in other organisations. The following are what NYP expect to achieve from improved tasking and briefing processes:-
· A more consistent and informative briefing process leading to better informed and therefore more effective officers
· Be able to review effectiveness and attendance at tasked location targets with a view to being able to modify patrol strategy as required
· Increases in the amount of visible patrolling taking place
· Improved quality of deployments through enhanced intelligence packages
· Integration with tasking processes – introduction of an element of dynamic tasking based on previous history (such as an officer is notified they are entering an ASB hot spot, and they may want to patrol there for longer, or on a specific street location)
· Improved and more targeted briefing processes giving officers the information when and where they need it, this to be coupled with NYP’s mobile data solution once this is established (expected summer 2015)
· Reduced time for officers completing tasking returns – expectation that this could be automated or simplified based on the officers attendance at a location
2.3 NYPs Requirements / Supplier Response
a) Provide details of how the system has the ability to notify officers via their mobile device or an in-car system that they are entering a target location (e,g, ASB hot spot), or a tasking exists for that vicinity
b) Provide details of how your solution would support the utilisation of a tasking list which contains items such as curfew checks, reassurance visits etc.
c) If the functionality is available detail how officers can accept/reject a tasking and this is recorded on the tracking system. If accepted a method of tracking is then initiated, if rejected the task is assigned to another suitable resource
d) If functionality is available detail how your MAUDS solution supports an officer who has accepted a task and is then given supporting information appropriate to that location / task through their mobile device
e) Provide details of how your solution allows the creation of geo-fences that identify target locations. Demonstrate how these can be created simply, easily and independently by such as supervisors
f) Explain how your solution can contribute to a service briefing system by identifying such as what activity had already taken place for a given tasking/location
3. Integration with Existing NYP Systems - This section represents 5% of the total score