Scottish Gymnastics

Job Description

Business Intelligence Coordinator

Status of role:Full time

Reports to:Head of Development

Direct reports: N/A

Base location:sportscotland office, Caledonia House – Edinburgh

Job Purpose:

To manage the CRM system to provide insight and data analysis to enable the business and the development team to make the right data-driven decisions.

Key areas of responsibility:

  • Lead officer for GymNet (Sage CRM)
  • Work with colleagues to develop and implement intelligence and reporting mechanisms
  • Assist with building business cases and plans

Key objectives

  1. Lead officer responsibility for GymNet (Sage CRM) including developments, updating & maintaining information and reporting (including membership performance analysis, data insights and analysis.)
  2. Be the ownerand developer of intelligence databases and dashboards.
  3. Be the main point of contact for membership enquiries.
  4. Produce and present data insight and analysis for Senior Management Team (SMT)
  5. Supporting Head of Development and the Development Team in building business cases and intelligence documents.
  6. Produce business plans and ensure procedures are in place in relation to product lines.
  7. Responsible for ensuring that procedures are in place for administrating the club education programme including the processing of payments and issuing of invoices.
  8. Maintain efficient and effective administrative and logistics systems for the Development Department
  9. Process payments and invoicing in line with SG finance procedures
  10. Any other reasonable duties as directed by the Head of Development

Communication

  • Communicate and interface regularly with:-
  • SG Head of Development
  • SG Staff
  • SG Member Clubs
  • British Gymnastics (BG) Membership and participation staff
  • sportscotland
  • Key national and local partners
  • Develop and maintain strong effective partnerships and relationships with SG member clubs, key agencies including BG, sportscotland, local authorities
  • Represent SG at relevant Scottish, UK and regional forums / events
  • Attend SG’s staff meetings and management meetings as appropriate

Monitoring & Evaluating

  1. Provide regular monitoring and evaluation reports to an agreed format for SMT, Board and any other relevant body
  2. Work with colleagues in SG and sportscotland to establish a robust system for capturing and reporting data in relation to membership

Other Duties

This job description is a broad picture of the post at the date of preparation. It is not an exhaustive list of all possible duties and it is recognised that the jobs change and evolve over time. Consequently, this is not a contractual document and the post holder will be required to carry out any other duties to the equivalent level that are necessary to fulfil the requirements of the post. The job description should be reviewed annually to reflect the needs of the Scottish Gymnastics Strategic plan.

Scottish Gymnastics

Person Specification

Business Intelligence Coordinator

Criteria / attributes / Essential / Desirable
Qualifications /
  • Maths to minimum Secondary School qualification
/
  • Numbers degree

Skills and abilities /
  • Problem solving and creative thinking
  • Analytical
  • Ability to translate complex sets of data into easy to understand reports
  • Good communicator – internal and customer focussed
  • Using initiative and working on own
  • Managing priorities and meeting deadlines
  • Accuracy and attention to detail
  • Able to influence others

Experience /
  • Experienced Sage CRM user
  • High level Excel user
  • Comfortable working across a range of IT packages (Microsoft, Sage CRM)
  • Interpreting and presenting analytics reports
  • Working in a dynamic environment
  • Comfortable working through change
/
  • Sage Accounting

Knowledge /
  • Ability to write analytical reports
  • Handling and managing high volume of data
  • Of using the above IT Packages above
/
  • Communicating with / working with sports clubs row member organisations
  • Communicating with or working with volunteers

Personal qualities /
  • You lead by example through your behaviours and professional approach to work; inspiring your colleagues and driving for results
  • You take ownership of your work and are accountable for your own performance and development, and you take responsibility for your actions and decisions
  • You communicate clearly and concisely, ensuring the message is understood by all. You look for ways to keep it simple
  • You work with others to reach a common goal; sharing information, supporting colleagues and searching out experts and solutions
  • You work to deliver a high quality service to meet personal; organisation and customer expectations
  • You constantly strive for new thinking and look at how to keep ahead of the game by thinking out of the box

Other requirements /
  • Hold valid driving licence and ability to travel within a region / across Scotland.
  • Ability to work evenings and weekends where required.