Scope of Work Document

Customer Name

Date:

Job Number:

Author:

Document Location

The source of this document can be found at <enter location>

This document and any other relating to the project detailed below can be requested via the Project Manager or Project Support at Galathea STS.

This document is NOT a contract and as such,is not legally binding.It is only valid on the day of printing.

Revision History

Date of this revision

Date of Next revision

Revision date / Previous revision date / Summary of Changes / Changes marked
First issue
Approvals

This document requires the following approvals.

Signed approval forms are filed in the Management section of the project files.

Name / Signature / Title / Date of Issue / Version
Distribution

This document has been distributed to

Name / Title / Date of Issue / Version

Contents

1. Purpose of Document

2. Project Summary

2.1 Customer

2.2 System

2.3 enta Deliverables

2.4 Fees

2.5 Days

2.6 Technical

2.7 Data Transfer

2.7.1 Customer Records

2.7.2 Data Set-up

2.7.3 Reports and Financial Data

2.8 Current Functionality

2.9 enta connect

2.9.1 Testing

2.10 Credit Card Authorisation

2.10.1 Chip and Pin

3. Project Definition

3.1 Project Objectives

3.2 Project Method of Approach

3.3 Assumptions

3.4 Project Constraints

4. Project Personnel

4.1 Project Executive

4.2 Senior User

4.3 Senior Supplier

4.4 Project Manager

4.5 Team Managers

5. Project Plan

5.1 Stage One - Initiation

5.2 Stage Two - Implementation

5.3 Stage Three – User Acceptance Testing

5.4 Stage Four - Review and Closure

6. Project Controls

6.1 End of Stage Report

6.2 Escalation Procedure

6.3 Risk Logging

6.4 Contingency Plans

7. Training

7.1 Introduction

7.2 Galathea STS Commitments

7.3 User Commitments

7.4 Training Courses

7.4.1 Core Modules

7.4.2 Special Courses

7.4.3 Tailored Courses

8. Technical

8.1 Client Operating System

8.2 Client Software Required

8.3 Minimum Hardware Specification

8.4 Server Operating System

8.5 Server Software Required

8.6 Server Hardware Specification

8.7 Network Bandwidth

8.8 Network Protocols

8.9 Additional Hardware

8.10 Additional Software

Galathea STS Limited

1. Purpose of Document

Galathea STS has entered into Contract/received a ‘Letter of Intent’ with/from <customer name> to supply entaVersion 4ticketingsoftware.

For both parties, the Scope of Work document references core information,defines key project stages and clarifies the level of service to be delivered at every stage. It also identifies where responsibilities lie for each party in order to achieve a successful outcome on schedule.

Specifically, this document details the following:

  • The range of professional services provided by Galathea STS for the project
  • Key supplier and user personnel involved in the project
  • A project brief with timeline and key dates
  • The process of partnership whereby services will be delivered
  • A cost summary for the associated work.

This document may be updated by Galathea STS and circulated throughout the life-cycle of the project in order to communicate accurate and up-to-date information.

2. Project Summary

A Project Start Meetingbetween Galathea STS and <customer name>was held on <date>.

The purpose of this meeting was to formulate the project plan, identify the key deliverables and to assign responsibilities for implementing each project stage successfully and on time. Areas covered at this meeting were as follows.

  • Project life-cycle to LIVE date
  • Personnel
  • Technical Requirements
  • Hardware
  • Installation issues
  • Training
  • Data Transfer

2.1 Customer

Customer Contract Namex

Main Postal Addressx

x

x

Venue Namesx

(Capacity <x>)

x

(Capacity <x>)

x

(Capacity <x>)

Primary Contact Namex

Job Titlex

Telephonex

Emailx

Other Contact Names

Namex

Job Titlex

Telephonex

Emailx

Namex

Job Titlex

Telephonex

Emailx

Namex

Job Titlex

Telephonex

Emailx

Namex

Job Titlex

Telephonex

Emailx

2.2 System

<customer name> currently runs <incumbent system name> software for its ticketing operation / does not currently operate ticketing software.

Galathea STS will deliver a <Managed entaService / Standalone enta System> solution with a proposed go-live date of <x>.

At least THREE months is required for the completion of this project and all hardware must be in place at least TWO months prior to go-live date.

The system will provide for a maximum of <x> concurrent system users and is anticipated to generate a minimum of <x> revenue generating tickets per annum.

2.3enta Deliverables

To summarise: <edit as required>

  • A fully working ‘Live’ enta system (at project sign-off)
  • Effective data transfer from <incumbent system toenta
  • Integration of entawith <third party product(s) or software(s)
  • Comprehensive training withsupporting reference documents

Below is a table detailing theentasoftware deliverables required by <customer name>for this project.

Product / Required?
Make a Booking / YES
enta connect / YES / NO
Ticketing Maintenance / YES
Profile Editor / YES
System Maintenance / YES
Marketing / YES / NO
Ticket Server / YES
Deduplication / YES / NO
Sales Ledger / YES / NO
Documentation Manager / YES / NO
Batch Ticket Print Utility / YES / NO
Direct Debit / YES / NO
Access Control Management / YES/NO

2.4Fees

The following fees will be invoiced by Galathea STS to <customer name> <on a weekly/monthly/annual basis/ subject to contract>.

Implementation Fees£x

Annual Fees £x

Integrated Hardware and Software fees£x

Per Ticket Fees£x

First 100,000 tickets£x

100,000 – 200,000 tickets£x

Over 200,000 tickets£x

2.5Days

The following is an estimate of Galathea STS working days for the project implementation at a cost of <£x> per day.

Project Management days<x

Training days<x

enta connect consultancy days<x

All Galathea STS staff working on-site for the projectwill be entitled a Per Diem expense allowance of <£x> per day.

2.6 Technical

The completion date for the installation of standalone hardware is <date.

The delivery of the following technical equipment and services to <customer name> has been agreed and the number of units for each is detailed below.

Chip and Pin readers(Dione Secura 7816 interface release 2.00)<x>

Wyse terminals<x

Personal Computers<x

Kiosksx

Barcode scanners<x

SSL Licences<x

Crystal reports 11Developers Edition licenses

ISDN2e line <stand alone customers only<x>

Sarian IR2110B router<stand alone customers only<x>

BOCA printers<x

Note that samples of the customer’s ticket stock are required by Galathea STS in order to test their compatibility with BOCA printers.

2.7 Data Transfer

Successful data transfer onto enta will only be achieved in a partnership between Galathea STS and <customer name> with both parties meeting their obligations.

For this project, nodata transfer is required to enta/ x> years of historical data will be transferred from <incumbent system> to enta.

<Incumbent systemhas acurrent advance sales figure of£x

2.7.1 Customer Records

Customer records can be extracted from <incumbent system> and transferred onto enta. However the accuracy of any Customer data transfer is dependant on original data being presented exactly to a prescribed format specified by Galathea STS. Any variance in this format may affect the quality and delivery time of the data transfer.

2.7.2 Data Set-up

Live or historical event set-up data cannot normally be transferred onto enta. All future set-up is performed on enta prior to LIVE day and any matured event dates fully reconciled or reproduced on enta. The training schedule can accommodate any new data set-up required and provide valuable skills practice in the process.

SAMPLE ENDS – document continues to 35 pages…

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