Job Specification
Scheduled Care Patient Flow Clinical Nurse Manager 2, Specified Purpose Contract
Connolly Hospital Blanchardstown, RCSI Hospital Group
Job Titleand Grade / Scheduled Care Patient Flow Clinical Nurse Manager 2,
2119
Campaign
Reference / CH41/14
Closing Date / 12 noon Wednesday 6th August 2014
Informal enquires / Mairead Lyons, Director of Nursing
Tel. 6465121
Proposed Interview / Assessment Date(s) / Early September 2014
Taking up Appointment / The start date will be indicated at job offer stage.
Location of Post / Initial assignment will be to Connolly Hospital Group.. The successful candidate may be required to work in any service area within the RCSI Hospital Group as the need arises.
Organisational Area / HSE Dublin North East
Details of Service / Connolly Hospital (CHB) is a major teaching hospital providing a range of services – acute medical & surgical service, acute psychiatric services, long stay care, daycare, outpatient, diagnostic and support services to a population of 290,000. The Hospital’s catchment area extends into West Dublin, Meath & Kildare. Emergency services are provided 365 days a year 24 hours a day.
Reporting Relationship / Reports to Director of Nursing or deputy.
Operationally reports to Head of Bed Management Department and nominated deputy.
Scope of the Post / The post holder will have responsibility for scheduled care patient flow. He/she will be accountable for the clinical and operational competence for all staff under his/her authority and will be answerable for quality and safety matters within the service area. Quality and Safety will be to the forefront of the post and the post-holder will play a key role in the development and implementation of quality and safety initiatives for his/her areas of responsibility. He/She will be an active member of the Bed Management and Patient Flow team and will provide leadership to a range of clinical and support service departments and support to Executive team members.
Purpose of the Post / The Scheduled Care Patient Flow Clinical Manager 2 plays a central role within hospital, by ensuring organisation, management and monitoring of the Hospital’s scheduled care inpatient waiting list and Outpatient service to deliver the standardised and coordinated approach to scheduled care patient flow. The focus of the role is on improving the patient experience and quality of care, while delivering to agreed Key Performance Indicators and establishing a performance culture.
The Scheduled Care Patient Flow Clinical Nurse Manager 2 is a member of the Bed Management and Patient Flow team and will have a key role in creating an atmosphere and culture where excellence can flourish with strong multidisciplinary collaboration across the hospital and group.
Duties & Responsibilities / The post holder is required to
· support the vision of the nursing service team in by putting the patient at heart of what we do in providing high quality of practice and safe nursing services grounded in kindness, compassion and respect.
· perform duties in unscheduled care patient flow as requested.
· use clinical risk assessment to inform their quality and safe critical decision making in relation to daily scheduled care and patient flow management
· participate in pre-assessment in conjunction with key stakeholders and organising the required clinical pre-assessment requirements to be communicated safely to patients and source of referrals as appropriate.
Clinical Management
The Scheduled Care Patient Flow Clinical Manager 2 in conjunction with the Executive Management Team will ensure that the strategic scheduled care and patient flow direction taken is applicable.
The Scheduled Care Patient Flow Clinical Manager 2 will:
· As a member of the Bed Management and Patient Flow Team share clinical responsibility for the achievement of the organisation’s corporate and clinical scheduled care and patient flow objectives
· Contribute to policy, planning and decision-making processes for the Hospital and/or Group
· As a member of the Bed Management and Patient Flow team, ensure objectives and decisions are effectively communicated across the hospital and /or Group
· Provide professional advice on all issues relating to scheduled care and patient flow
· Be responsible for adhering to the maintenance of professional standards and statutory requirements as laid down by Nursing and Midwifery Board of Ireland and relevant Statutory Bodies
· Develop and maintain effective working relationships with senior Managers within the Hospital to ensure achievement of corporate group scheduled care and patient flow objectives and effective working of the senior management team
· Establish collaborative professional relationships and networks with health service providers external to the hospital (Primary Care and Continuing Care) to ensure an integrated and seamless patient flow and experience for recipients of scheduled across the hospital group.
Professional Leadership, Service Change and Development
The Scheduled Care Patient Flow Clinical Manager 2 will:
· Be responsible for providing advice and data to the Hospital Executive Management Team and Clinical Directors relating scheduled care & patient flow
· Participate in the development & implementation of waiting list policies. Ensure the development and implementation of appropriate practice development initiatives in line with the strategic aims of the Hospital
· Implement reports and key scheduled care performance indicators and key result areas as per Department of Health and HSE Service Plan.
· Ensuring that all scheduled care performance monitoring targets (e.g. Special Delivery Unit, National Treatment Purchase Fund) are reported and discussed
· Develops and implements a systematic approach to validation, suspension, DNA management and Data Definitions
· Formalize scheduled care data and reports as required. Submits weekly extract files for scheduled care. Participates in informing the required improved IT systems to effectively manage scheduled care data.
· Review the scheduled care patient flow and make recommendations to improve quality and safe scheduled care for both patients and staff
· Participates fully in his/her role as part of scheduled care groups (e.g. Peri-operative, Scheduled Care Group, Multidisciplinary Outpatient Services Team group & National Scheduled Care Forums).
· Be responsible for planning scheduled care and patient flow thereby ensuring an effective partnership of care between patients, families, carers and healthcare providers in achieving safe, easily accessible, timely and high quality care.
· Ensuring that in-patient & outpatient waiting lists and resources are organised, planned which maximises efficiency within budgetary defined parameters.
· Assist in the implementation of scheduled care and patient flow service plans
· Actively work with the multidisciplinary team with respect to their planning, processing and utilisation of hospital in-patient & outpatient facilities and resources.
Governance, Quality, Patient Safety and Risk Management
The Scheduled Care Patient Flow Clinical Nurse Manager 2 will:
· Be responsible for the operational management of the staff in the In-Patient Waiting List & Outpatient Centralized Referral Office.
· Ensure staff operate within the boundaries of roles and as directed by their line manager within the Hospital
· Ensure that the needs of patients and the public are at the core of the way the healthcare organisation delivers its scheduled care services
· Develop and implement strategies to receive scheduled care feedback from patients receiving care and from staff delivering care with the emphasis on improving the patient flow and experience.
· Ensure the identification and control of scheduled care risks to achieve effective efficient and positive outcomes for patients and staff
· Contribute to the development and implementation of multi-disciplinary systems of audit and risk management
· Ensure appropriate systems are in place for measuring quality of schedulded care and patient flow outcomes and the effective use of resources such as Key Performance Indicators /Nursing Metrics and Compustat
· Ensure practice and service development is underpinned by the most up to date evidence and research.
Management – Financial And Resource
The Scheduled Care Patient Flow Clinical Nurse Manager shall:
· Be responsible for planning, organising and monitoring performance of the scheduled care resource
· Participate in and implement the HSE’s performance management system as agreed as part of the Public Sector Agreement
· Be responsible and accountable to the Director of Nursing for the management of scheduled care resource, including service planning, management and performance and employee relations.
· Be responsible and accountable for scheduled care staff, human resource function, including retention of competent and skilled staff.
· Be responsible and accountable for the deployment of appropriate scheduled care skill mix to meet patient and service needs
· To undertake projects as delegated by the Director of Nursing or deputy
Scheduled Care and Patient Flow Key Performance Indicators
The Scheduled Care Patient Flow Clinical Nurse Manager will:
· Identify and develop scheduled care and patient flow Key Performance Indicators (KPIs) which are congruent with the service plan targets.
· Develop Action Plans to address scheduled care KPI targets.
PLEASE NOTE THE FOLLOWING GENERAL CONDITIONS:
· Employees must attend fire lectures periodically and must observe fire orders.
· Nurses are expected to maintain their professional competence and are responsible for ensuring that their mandatory training is up to date.
· All accidents within the Department must be reported immediately.
· Infection Control Policies must be adhered to.
· In line with the Safety, Health and Welfare at Work Act, 2005 all staff must comply with all safety regulations and audits.
· In line with the Public Health (Tobacco) (Amendment) Act 2004, smoking within the Hospital Building is not permitted.
· Hospital uniform code must be adhered to.
· Provide information that meets the needs of Senior Management.
Risk Management, Infection Control, Hygiene Services and Health & Safety
· The management of Risk, Infection Control, Hygiene Services and Health & Safety is the responsibility of everyone and will be achieved within a progressive, honest and open environment.
· The post holder must be familiar with the necessary education, training and support to enable them to meet this responsibility.
· The post holder has a duty to familiarise themselves with the relevant Organisational Policies, Procedures & Standards and attend training as appropriate in the following areas:
· Continuous Quality Improvement Initiatives
· Document Control Information Management Systems
· Risk Management Strategy and Policies
· Hygiene Related Policies, Procedures and Standards
· Decontamination Code of Practice
· Infection Control Policies
· Safety Statement, Health & Safety Policies and Fire Procedure
· Data Protection and confidentiality Policies
· The post holder is responsible for ensuring that they become familiar with the requirements stated within the Risk Management Strategy and that they comply with the Risk Management Incident/Near miss reporting Policies and Procedures.
· The post holder is responsible for ensuring that they comply with hygiene services requirements in your area of responsibility. Hygiene Services incorporates environment and facilities, hand hygiene, catering, cleaning, the management of laundry, waste, sharps and equipment.
· The post holder must foster and support a quality improvement culture through-out your area of responsibility in relation to hygiene services.
· The post holders’ specific responsibility for Quality & Risk Management, Hygiene Services and Health & Safety will be clarified to you in the induction process.
· The post holder must take reasonable care for his or her own actions and the effect that these may have upon the safety of others.
· The post holder is required to bring to the attention of a responsible person any perceived shortcoming in our safety arrangements or any defects in work equipment.
· It is the responsibility of the post holder to be aware of and comply with the HSE Health Care Records Management / Integrated Discharge Planning (HCRM / IDP) Code of Practice.
The above Job Description is not intended to be a comprehensive list of all duties involved and consequently, the post holder may be required to perform other duties as appropriate to the post which may be assigned to him/her from time to time and to contribute to the development of the post while in office.
Eligibility Criteria
Qualifications and/or experience / (a) Candidates must at the latest date of receiving completed application forms for the office: -
(i) Be registered in the General Division of the Register of Nurses kept by Nursing & Midwifery Board of Ireland/ An Bord Altranais or be entitled to be so registered
And
(ii) 5 years post-registration experience in acute general nursing and have had satisfactory general acute nursing experience
And
(iii) Candidate must posses the requisite knowledge and ability (including a high standard of suitability and or organising ability) for the proper discharge of the duties of the office
And
(b) Candidates must have undertaken training in management appropriate to the post and/ or have Healthcare and/or management qualification
And
(c) Possess sufficient administrative capacity to discharge the functions of the grade.
Note: Post holders must maintain annual registration with An Bord Altranais
Health
A candidate for and any person holding the office must be fully competent and capable of undertaking the duties attached to the office and be in a state of health such as would indicate a reasonable prospect of ability to render regular and efficient service.
Character
Each candidate for and any person holding the office must be of good character.
Age
Age restrictions shall only apply to a candidate where he/she is not classified as a new
entrant (within the meaning of the Public Service Superannuation Act, 2004). A candidate
who is not classified as a new entrant must be under 65 years of age on the first day of the
month in which the latest date for receiving completed application forms for the office occurs
Post Specific Requirements / Demonstrate depth and breadth of experience within the acute healthcare environment.
Essential skills, competencies, knowledge and experience / Demonstrate the following:
· Highly developed oral, written, presentation and leadership skills, with the ability to develop, communicate and gain ownership for a clear vision and direction
· Strong influencing skills, ability to communicate with impact and be able to convince through personal credibility rather than managerial authority
· Ability to build effective teams that deliver high standards, collaborative working and integrated solutions to complex and challenging problems.
· Ability to evaluate complex information from a variety of sources, make and communicate effective decisions
· Ability to manage resources through excellent organisational and operational skills
· Flexibility, adaptability and openness to working effectively in a changing environment
· Ability to lead and achieve results
· A patient/service user centred approach to provision of acute health services
Professional knowledge and experience:
· Comprehensive knowledge of patient safety systems and processes including clinical risk, safety and infection control
· Detailed knowledge and understanding of National Health Care Policy
· Demonstrate awareness of quality performance measurement, Key Performance Indicators and quality improvement
· Ongoing continuous professional development.
Short listing / Applicants may be shortlisted for interview based on information supplied in the application form at the closing date or in other specified assessment documentation. Criteria for short listing are based on the requirements of the post as outlined in the post specific requirements, duties, skills, competencies and/ or knowledge section of this job specification and the information supplied in the competency based application form if used.
Failure to include information regarding these requirements may result in you not being called forward to the next stage of the selection process.
Those successful at the short listing stage of this process (where applied) will be called forward to interview
Protection of Persons Reporting Child Abuse Act 1998 / As this post is one of those designated under the Protection of Persons Reporting Child Abuse Act 1998, appointment to this post appoints one as a designated officer in accordance with Section 2 of the Act. You will remain a designated officer for the duration of your appointment to your current post or for the duration of your appointment to such other post as is included in the categories specified in the Ministerial Direction. You will receive full information on your responsibilities under the Act on appointment.
Infection Control
All Employees must have a working knowledge of HIQA Standards as they apply to the role for example, Standards for Healthcare, National Standards for the Prevention and Control of Healthcare Associated Infections, Hygiene Standards etc.
The reform programme outlined for the Health Services may impact on this role and as structures change the job description may be reviewed.
This job description is a guide to the general range of duties assigned to the post holder. It is intended to be neither definitive nor restrictive and is subject to periodic review with the employee concerned.
Tears and Conditions of Employment