JOB DESCRIPTION

Job Title:Corporate Services Officer

Department:Corporate Services

Location:10 Mansfield St, Glasgow G11 5QP

Salary:EVH Grade 6

Reports To:Corporate Services Manager

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Overall Purpose

Provide a first class customer and corporate service for Partick Housing Association.

Key Responsibilities

  • Providing general HR administrative support and advice (including preparation of contracts, key HR documentation, and management of absence records).
  • Maintaining relevant, accurate paper and electronic HR records, ensuring confidentiality and compliance.
  • Assisting line managers to understand and implement HR policies & procedures.
  • Contribution to recruitment processes including coordinating adverts, job descriptions and timelines.
  • Contribute to adherence and compliance with all relevant statutory, regulatory and legislative requirements.
  • Contribute to developing and implementation of the HR Strategy.
  • Implementation and monitoring of PHA training plan.
  • Keeping up to date on changes in employment legislation and management practices.
  • Ensure effective co-ordination and management of apprentice/trainee programme including work experience/placements.
  • Provision of a front line service ensuring excellent customer service delivery.
  • Assist in the provision of high quality and professional Board and Committee support, including minute taking, coordination and production of board packs.
  • Responsible for coordination and set up of corporate meetings and events including AGM
  • Assist in the implementation of corporate strategies in relation to Health and Safety risk assessments.
  • Contribute to the Organisations communication strategy, including production of corporate literature to company and house style standards.
  • Contribute to ad-hoc workings groups, as required.
  • Provision of administration support to the Chief Executive, as required.
  • Compilation and analysis of key performance indicator data.
  • Continuous review and improvements to customer service provision and performance in relation to the corporate function.
  • Create and maintain effective working relations with external contractors, external agencies and internal colleagues.
  • Participate in training courses and personal development as required.
  • Undertake such duties as may be required in terms of the Health and Safety at Work etc. Act 1974 and other health and safety legislation.
  • Responsible for compliance with Partick Housing Association’s policies, procedures and financial regulations at all times.
  • Represent the Group as required at customer panel, and other internal working groups or meetings.
  • Assist with provision of central administration services.
  • Support the Chief Executive, Boards, Committees and working groups in delivering effective governance.
  • Lead by example and promote a positive, professional organisational culture and effective change management.
  • Deal with customer complaints in line with PHA’s Comments, Compliments & Complaints Policy
  • Work with internal auditors and consultants on providing management information and data.
  • Undertake such reasonable delegated duties decided by the Association and as may be required by the Corporate Services Manager.

PERSON SPECIFICATION

Job Title:Corporate Services Officer

Department/Section:Corporate Services

Date:March 2018

Requirement / Value
Essential / Desirable
  1. Education and Qualifications

  • Educated to HNC level or equivalent required or equivalent experience
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  • CIPD Level 5 Qualification in Human Resource Management or equivalent
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  1. Skills and Abilities

  • Excellent written and verbal communication skills
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  • Team player with a positive attitude and able to contribute to a culture of delivering excellent customer service, learning and good practice.
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  • Strong partnership, networking and influencing skills
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  • Excellent ICT skills to produce reports, presentations and plans
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  • Ability to interpret and apply relevant legislation, regulatory requirements and best practice.
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  • Excellent interpersonal skills to deal with a wide range of customers, Board Members, colleagues and visitors
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  • Ability to work effectively and meet tight deadlines
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  • High level of personal integrity and confidentiality.
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  • Accurate and effective minute taking.
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  1. Experience & Knowledge

A proven track record of leading and motivating teams to deliver continuous improvement in customer service delivery. / 
Experience of working with and reporting to governing bodies. / 
Working knowledge of housing regulation, policy and legislation / 
Experience in HR function and the provision of frontline customer services / 
Awareness and understanding of the General Data Protection Regulation (GDPR) / 
  1. Other Requirements

Commitment to continuing professional development / 
Can commit to evening and weekend working when required. / 
You are also required to undertake any other duties within your capabilities as may be reasonably required and work in accordance with PHA Company Values / 