tEWODROS sETEGN

PERSONAL DETAILS
Marital Status - Single
Nationality - Ethiopian
Date of Birth - jULY 15, 1989 / Marital statusSingle
Summary of qualifications, skills and values

Results-Oriented, Team-Spirited, and Self Motivated.

More than FOUR years of professional BANKING AND CUSTOMER SERVICE related fields and GOOD experience in Private SHARE COMPANY.

Summary of expertise and experience
Background in customer-oriented service operations, oFFICE aDMINISTRATION AND PROPERTY MANAGEMENT.
Excellent communication skills; maintain positive relations with staff and customers.
Familiar with Microsoft Word, Excel, Access, Power point, e-mail, and specialized research systems like SPSS.
EXPERIENCE HISTORY
november 2012 – onwards - cUSTOMER SERVICE officer
zemen bank
Rendering efficient and effective services according to the banks service excellence standard at all time.
Receiving cheques and other payment instruments, identifying, verifying and posting all the payments to the respective accounts and paying to the customers.
Study the bank’s products abd features and the purposes it inteneded to serve.
Survey each customer’s needs & problems and advice on the possible solutions.
Currently I am working in Facility management department with multi dimensional tasks and duties including the property management, office administration and sometimes logistics works when needed for the past two years.
Handling of issues related to descripancies in every deparment raised by internal audit and work with different units of the bankto ensure on time rectification.
Providing assistant to the senior General service officer handling of property management tasks and internal auditors during periodic inventory of fixed asset.
EDUCATIONAL QUALIFICATIONS
Degree/Diploma / University/Board / Class/Marks / Year
  1. DEGREE
/ Banking and Finance
Jimma University / 3.09 GPA / 2012
  1. MBA
/ Masters in Business Administration with specialisation in Project Management
Alpha University College / 2016
INDUSTRY EXPOSURE
 SERVICE
TYPE OF EXPERIENCES
 CUSTOMER SERVICE
 OFFICE ADMINISTRATION
 PROPERTY MANAGEMENT
 LOGISTICS and FLEET MANAGEMENT / Marital statusSingle
IT KNOWLEDGE
 MS- WINDOWS, WORD, EXCEL, ACCESS, POWERPOINT, PUBLISHER

 SPSS

HONOURS, AWARDS , certificate HELD IN THE PAST
eNGLISH LANGUAGE CAREER SKILL (2012)
tirumench training center (2013)
tebita ambulance pre-hospital emergency medical service (2015)
rEFERENCES
  1. Biruk Assefa
Customer relationship Manager
 +251-911-46-42-19
E-mail:
  1. Desalegn Kassahun
Head, Procurement section
+251-911-42-99-63
E-mail:
  1. Asnakech Tulu
Senior General service Officer
+251-941-25-33-43
E-mail:

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