SALES and EVENTS MANAGER (12-Month Fixed Term Contract)

COIN STREET GROUP

SALES AND EVENTS MANAGER (12-month fixed term contract)

Reports to: Head of Commercial

Direct reports:Hospitality Supervisor and Sales and Events Co-ordinator

Working hours: Full-time, 35 hours per week

Salary: £33,580 per annum

Based at Coin Street neighbourhood centre, 108 Stamford Street, South Bank London SE1 9NH

We are seeking an outgoing proactive Sales & Events Manager to deliver increased revenue and occupancy for our conference and meetings business. You will be responsible for securing sales from new and existing clients as well as managing event logistics in close liaison with our operational team.

Key responsibilities

Manage, develop and motivate the hospitality supervisor and sales and events co-ordinator to ensure that conference team aims and KPI’s are achieved and exceeded.
Respond quickly and efficiently to all incoming sales enquiries, providing appropriate information, follow up, conducting show rounds to convert enquiries to bookings
Identify new opportunities to develop and widen the client base
Attend industry events to increase awareness of our venues
Develop and maintain relationships with key contacts in the industry
Maintain and grow the sales contact database to provide valid client information for marketing and promotional activity
Assess previous events for new leads to encourage repeat business
In conjunction with the marketing team develop marketing collateral in all appropriate formats and media to ensure effective promotion of the meetings and conference space
Ensure that all services relating to the conference and meetings business provided in CSnc meet the client’s needs and events are run effectively.
Liaise with clients to ensure all aspects of their events are understood, advising as appropriate if arrangements need consideration
Liaise with external suppliers where necessary to deliver the event as required
Ensure all information relating to an event is promptly recorded on the booking system to keep a clear communication channel between the sales and operations teams to ensure the smooth delivery of events
Keep the booking system updated to allow accurate and prompt invoicing and ordering of suppliers as appropriate
Maintain regular contact with clients to achieve an overall client/customer satisfaction rating of 95% excellent and good
Maintain positive supplier relationships to ensure a consistent and excellent service is provided
Regularly review supply contracts and tender as appropriate to ensure the supply is competitive
Keep abreast of market trends to ensure that suppliers deliver a contemporary and relevant service
Ensure the service provided by suppliers reflects well on organisation and represents values of Coin Street
Contract bookings in a timely manner and ensure that clients meet all agreed deadlines
Record progress of all enquiries and prepare reports as requested by the Head of Commercial
Effectively communicate sales and events information to internal stakeholders and advise the Head of Commercial where appropriate
Ensure records of correspondence and other documentation is filed correctly
Liaise with colleagues to ensure spaces are maintained properly
Review the needs of the venues and make recommendations for improvements and refurbishments
Conduct competitor analysis of marketing, best practice and pricing strategies

GENERAL reQUIREMENTS

To comply with the Group’s Equal Opportunities policies.

To comply with the Group’s Health & Safety policies.

To comply with the Group’s Safeguarding policies.

To comply with the Group’s ICT policies and procedures.

To promote an organisational culture that reflects the Group’s values:

Creative: By looking for solutions rather than problems I will find better ways of doing things
Collaborative: By respecting the views of others we will learn, grow, and achieve more together
Committed: I do what I say I am going to do, and do the best job I can.

PERSON SPECIFICATION

Knowledge and experience

Educated to degree level or professional qualifications in a relevant field
Extensive experience in proactive sales environment preferably in conference business
Proven track record of business development planning and meeting/exceeding sales targets

Skills and personal qualities

Excellent customer service and relationship management skills
Highly organised and able to manage conflicting priorities to meet deadlines
Excellent verbal and written communication skills
Computer literate including use of Microsoft Office Packages, databases and event booking systems
Excellent time management and planning skills
Excellent negotiation skills
Managing client expectations and demands, including handling complaints effectively
Available to attend evening and occasional overnight or weekend meetings/events
Ability to solve problems and overcome challenges in short notice

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