Sir William Borlase’s Grammar School is a selective-entry, co-educational grammar school located in the centre of the attractive Thames-side town of Marlow, Buckinghamshire. The school has an excellent academic record, placing well on a variety of national league tables, and is very heavily over-subscribed. Standards of attainment are well above the national average, and above those achieved by comparable selective schools at all age levels. The school also has a justifiably high reputation for the performance of its various school sports teams and for its many other extra-curricular activities.
ICT Technician
Salary Range 2 £18,517-£20,800 dependent on experience
Permanent
37 Hours per week (52 weeks per year)
We are seeking to appoint an enthusiastic and hard-working ICT Technician who is a self-starter with a willingness to learn to expand their technical knowledge. Previous experience of desktop 1st/2nd line support is essential. This is an excellent opportunity for the right candidate as the School is now part of an expanding Multi Academy Trust.
For an application form please visit
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Closing date for applications is9.00 am on Monday 25thSeptember 2017
Applications submitted via email should be sent to Mrs Anna Summerfield at
The school is fully committed to the DCSF guidance on Safeguarding Children and Safer Recruitment in Education and all candidates for the post will therefore be subject to vetting procedures following Buckinghamshire County Council's guidance on Safer Recruitment and Selection in Schools.
JOB DESCRIPTION
Responsible to: Director of ICT Services
JOB PURPOSE: To assist on a range of IT issues within the school and to ensure the maintenance and development of the curriculum and administration network systems.
MAIN DUTIES AND RESPONSIBILITIES:
To maintain the school's network infrastructure and computer suites to the standard laid down by the Director of ICT Services and to keep all IT equipment and software running smoothly throughout the School.
Desktop and Application Support
To provide software and hardware technical end-user support to the school systems users (over 1500) including teaching staff, students, administration staff and parents.
●Set up school owned Windows and Mac client machines, deploy school software. Follow instructions to install and upgrade client/server applications. Identify and install essential software patches. Identify application compatibility issues . Create and deploy MDS packages suitable for the network
●Perform a wide range of hardware repairs and upgrades. Detect, diagnose and resolve most PC, printer and peripheral device faults.
●Ensure school owned Client based Windows systems, Macs and Chromebooks devices are performing adequately. Develop appropriate knowledge of end user operating systems e.g. Windows X, Android X, Chrome, MacOS X and iOS
●Deploy and maintain school printers
●Perform installation of printer consumables and printer administration
●Perform installation of projector consumables and assist users on the set-up of projectors and other audio-visual equipment as required
●Return any non-functioning IT equipment promptly for repair or replacement
●Be responsible for the safe storage of all IT equipment. To maintain an inventory of computer hardware and software and be responsible for their security marking. To maintain stocks of disposable items.
●Liaise with staff so as to gain a thorough understanding of what is required of a school's intranet, to better complement the needs and demands of the whole school
Support Request Management:
●Be responsible for ICT helpdesk and Support Requests on a rota basis
●Interpret helpdesk information, Prioritise resolution and determine whether external support is required
●Work with the ICT team to allocate tasks between ICT support staff, including recording requested work, following up calls/requests and implementing a maintenance schedule.
●Produce reports from the support log to provide basic management information on the volume and nature of requests
Server and Network Support
●Maintain Network Infrastructure - administration and maintenance of all wired, wireless systems, switch cabinets, switches, servers, firewall, web filtering, Audio Visual systems, telephone systems, data cabling.
●Create, modify and maintain networking Vlans
●Trace and troubleshoot data cabling issues. Audit data cabinets.
●Commission as required and record new hardware into inventory.
●Active Directory, Group Policy, Management information and Email systems Administration (creation, modification, general Administration and removal User Accounts and Mailboxes)
●Set disk space and printer quotas • Manage Group Policies • Create and deploy network scripts • Create network shares and manage access rights • Monitor systems logs
Continuity, Maintenance & Security
●Update firmware, operating systems and applications on all server and client machines as directed by the Director of ICT Services. Develop appropriate knowledge
●Perform daily checks to ensure all critical systems, Wifi and network services are operating to necessary standards
●Perform daily checks to ensure all critical Server systems have completed necessary backup schedules successfully
●Ensure Client and Server Windows systems adhere to the Company standards of Virus protection and ensure all Windows systems are running the latest Anti-Virus signatures.
●Monitor and manage server logs and use them to inform further maintenance/developments/support
Personal ICT Competencies
●Actively seek to broaden knowledge and skills. Develop appropriate knowledge of Operating Systems, Database systems, Network Infrastructure and any associated applications. Take extensive notes and apply to a shared knowledge base
Website Design and maintenance
●Develop and maintain the school intranet/internet website, as required.
General Duties:
●To advise the Director of ICT Services on a daily basis on issues that arise
●To assist the Director of ICT Services on a range of IT projects
●To carry out any duties commensurate with the level of the post as requested by the Director Of ICT Services
●Be aware of and comply with policies and procedures relating to child protection, health, safety and security, confidentiality and data protection, reporting all concerns to an appropriate person
●Contribute to the overall ethos/work/aims of the school
●Appreciate and support the role of other professionals
●Attend and participate in relevant meetings as required
●Participate in training and other learning activities and performance development as required
Notes:
●While every effort had been made to explain the main duties and responsibilities of the post, each individual task undertaken may not be identified
●Employees will be expected to comply with any reasonable request from their line manager to undertake work of a similar level that is not specified in this job description
PERSON SPECIFICATION
Criteria / Essential - EOr
Desirable - D
Education
●Educated at least to A Level standard or equivalent
●Relevant IT training / E
D
Experience
●At least 1 year's experience undertaking desktop & network support in 1st/2nd line support function
●Experience of supporting school computer networks
●Experience of designing and developing Websites / E
D
D
Task related qualities
●Ability to analyse and be systematic especially when diagnosing problems and then documenting all steps
●Ability to plan, prioritise, adhere to deadlines and organise his/her workload accordingly
●Ability to research a range of IT issues and keep up-to-date on IT development in general
●Awareness of both general and specific ICT Health & Safety issues relating to work, both for self and all potential users / E
E
E
E
Personal Qualities
●Good level of written and spoken English appropriate to the context and audience
●Demonstrates high level interpersonal skills
●Self-starter and demonstrate a superior level of initiative / E
E
Knowledge/ Skills
●Expert user of the majority of hardware and OS
●Expert user of desktop application software
●Confident user of client/server based applications
●Experience of Management Information applications, particularly Capita Sims or PSFinancials
●Understand role and function of network services and protocols such as DNS, DHCP and IP
●Knowledge of Active Directory services and Group Policy
●Knowledge of HP switches.
●Understand the importance of data security, particularly within the school environment
●Good understanding of Windows 2008/2012/2016 server platforms
●Knowledge of VMWare, Hyper V and Virtual applications
●Knowledge of Microsoft SQL server maintenance and administration
●Knowledge of PHP and MySQL desirable
●Aware of the importance of structured record keeping and reporting
●Understand the importance of a structured approach to configuration tracking
●Aware of issues relating to equipment disposal
●Knowledge of Symantec backup 2012 and Microsoft DPM
●Understand which resources are available to support the ICT function, and maintain a booking system
●Knowledge of website platforms for updates and maintenance, particularly Wordpress websites
●Ability to help staff use Google and Microsoft office software
●Stay informed of relevant external ICT support services and contracts
●Technical knowledge of a wide range of solutions
●Can create a database that utilises web forms for accessing data and updating
●Understand function of, and can create, macros, scripts and other simple program code
●Understand how to move data between different applications using appropriate file formats / E
E
E
D
E
E
D
E
E
D
D
D
E
E
E
D
E
D
D
E
D
D
D