Progressio has made a significant contribution to international development and human rights for more than seventy years. We support poor and marginalised people, especially women, to empower themselves – People Powered Development – by placing development workers to share skills in nine countries, and through our international policy, advocacy and campaigning. Progressio has Catholic roots and works with people of all faiths and none.

Supporter Manager

Salary£30,971 gross per annum (pro rata), Grade D

StatusPermanent, part-time (21 hours per week)

Reports toHead of Public Engagement

Post reporting directlyCommunity and Events Fundraiser and Individual Giving Fundraiser

BasedBrixton, London (with occasional travel within the UK)

This is a great opportunity for a direct marketing professional to make a real impact on Progressio’s fundraising successes.
The Supporter Manager will take a lead in planning and implementing Progressio’s UK Fundraising Strategy, this includes increasing income from UK individuals, legacy marketing, community, and events fundraising. The post holder will also play a key role in integrating supporter fundraising with campaigns, communications and Progressio International Citizen Service (ICS), and have line management responsibilities.

ABOUT PROGRESSIO AND OUR APPROACH

Progressio is a UK-based charity working internationally to enable people in developing countries to challenge and change the situations that keep them poor. We currently work in nine countries and have a long history of working in fragile, post-conflict and authoritarian states.

We develop long-term partnerships with local organisations and community groups in the global South, providing practical support through development workers (DWs), mostly from the global South, who share skills, know-how and training. We also send committed young adults from the UK to engage in community development work for 10 weeks - this programme is called Progressio ICS. Both DWs and Progressio ICS placements contribute towards improving the lives of thousands of people in poor communities.

Because poverty is about unequal power relations and a lack of human rights, we work with a wide range of people who are poor and marginalised to change the structures that keep them in poverty. We support them in their calls for policy change. With our supporters, we stand alongside them in demanding that decision-makers around the world sit up and listen to them.

Inspired by our Catholic roots, we believe that experiencing ‘life in all its fullness’ includes freedom and control over one’s life and future. It means challenging inequalities and power imbalances. We see every person as sacred, having inherent dignity, so we stand in solidarity with poor and marginalised people in achieving their rights. We call this People Powered Development.

GOVERNANCE

As a UK registered charity, Progressio has a Board of Trustees that is responsible for the overall strategic vision of the organisation. The Board has two sub-committees and a working group. The Chief Executive is directly accountable to the Board and managed by the Chair of Trustees.

STAFF AND SUPPORTERS AROUND THE WORLD

The Progressio family includes our office in London; our regional and country offices; and Progressio Latina, which raises funds for and oversees our work in Central America except ICS.

Progressio works in Central America (El Salvador, Honduras and Nicaragua); Hispaniola (Dominican Republic and Haiti); Somaliland; Southern Africa (Malawi and Zimbabwe) and Yemen. We have a sub-regional office in Tegucigalpa that oversees our work in Central America, with smaller offices in Nicaragua and El Salvador. A sub-regional office in Harare oversees our work in Southern Africa, with a smaller office in Malawi. In Santo Domingo, a sub-regional office oversees our work in the Dominican Republic and Haiti, where Progressio works in strong collaboration with Christian Aid. We also have country offices in Somaliland and Yemen. Our country teams in El Salvador, Honduras, Malawi, Nicaragua and Zimbabwe are also responsible for the running of Progressio ICS in these countries.

Progressio has five teams:

The International Programmes team oversees Progressio’s development worker programmes. The team includes in-country staff, comprising Sub-Regional Managers, Country Representatives and support staff, and the UK-based Director of International Programmes, Programmes Officer and Programme Funding and Learning sub-teams, and works closely with all other teams. The Learning team is responsible for monitoring and evaluation and learning across the organisation. The Programme Funding team is made up of London-based staff and regionally-based Funding Officers, and secures grant funding from institutions.

The Finance and Administration team is responsible for financial management, recruitment, selection and training, Progressio Central America/Progressio Latina, Progressio ICS, and general administrative, HR and IT support to Progressio.

The International Citizen Service team oversees our young adult volunteering programme, Progressio ICS, working closely with in-country staff on planning and delivery.

The Policy team works closely with partners, development workers, youth volunteers and UK-policy-makers to influence and bring about change in policy at national, regional and international levels. The team seeks to provide a platform for Southern voices through its policy work.

The Public Engagementteam is a new integrated department combining campaigns, communications and UK supporter staff, who also work closely with the Policy and ICS teams. The integrated team will deliver our new Public Engagement Strategy. The team works to secure funds from priority UK audiences. Progressio is a membership organisation and we have a supporter and campaigning base of approximately 5,000 people. Active engagement with our supporters, to inform and mobilise them, is a vital part of our mandate.

More detailed information about our work, thematic areas and overseas programmes is available on our website:

PROGRESSIO’S FUNDING

Progressio’s funding comes in part through a Programme Partnership Agreement (PPA) signed with the British government’s Department for International Development (DFID). Further substantial income is received through a consortium contract with VSO to deliver the International Citizen Service (ICS) programme. Other donors include the European Commission, the Big Lottery Fund, Comic Relief, other British development agencies, trusts and foundations.[1] In addition, gifts are received through legacies and other donations from members of the public and community groups. Progressio’s plans to diversify its income include increasing the range of funders and further developing the capacity of our programmes to raise funds from donors in the region.

THE POST

- Purpose

  • Increase income for Progressio’s People Powered Development work from new and existing UK supporters.
  • Lead the planning and implementation of Progressio’s UK Fundraising Strategy, including individual giving, legacy marketing, community, events and challenge fundraising, as well as supporter care.
  • Integrate supporter fundraising with campaigns, communications and Progressio ICS, within the Public Engagement Strategy.
  • Line manage the Community and Events Fundraiser and Individual Giving Fundraiser.

- Duties and responsibilities

  1. Strategy, plans, budgets - setting and meeting targets
  • Work with the Head of Public Engagement to implement the UK Fundraising Strategy to recruit new supporters and strengthen relations with existing supporters.
  • Meet ambitious targets for increased income in the short and longer term.
  • Develop detailed annual plans, targets and budgets, reporting on progress as required.
  1. Fundraising campaigns’ development and delivery
  • Lead the delivery of UK supporter fundraising, including legacy marketing.
  • Ensure a supporter-centred approach, optimising supporter journeys to maximise income, using a mix of direct and digital marketing techniques.
  • Develop and drive forward new integrated direct marketing campaigns with distinctive Progressio ‘propositions/products’, e.g. for People Powered Development.
  • Coordinate work with Campaigns, Communications, ICS and other colleagues to reach and build relations with UK priority target audiences.
  • Represent Progressio and meet supporters at occasional external meetings and events as required.
  • Lead and support the Individual Giving Fundraiser in preparing regular segmented supporter communications on and offline, including information for the website and press articles, to build supporter relationships and secure increased income.
  • Lead and support the Community and Events Fundraiser to increase income from community groups, including parishes and through events/challenge fundraising.
  • Work with the Business Development Manager to coordinate supporter relations and activities where there is overlap and potential for integration.
  • Manage external agencies and consultants as necessary.
  1. Line management
  • Lead and support the Community and Events Fundraiser and Individual Giving Fundraiser, setting objectives and targets, agreeing work priorities and personal development goals and reviewing progress through regular one-to-one meetings.
  1. Innovation, learning and reporting
  • Seek continual improvements in Progressio’s UK fundraising.
  • Analyse and evaluate the effectiveness of campaigns to improve future performance.
  • Monitor, evaluate and report on income and expenditure for each income stream, liaising with the Finance team on harmonised processes, including for quarterly Board meetings.
  • Increase understanding of our supporters through research and analysis in order to improve database segmentation and identify new prospective supporters.
  • Advise colleagues on direct marketing techniques and legislation.
  • Keep abreast of trends, innovations and changes in supporter fundraising.
  1. Raiser’s Edge and Gift Aid
  • Promote the use of Raiser’s Edge as our sole integrated supporter database.
  • Act as guardian of the Raiser’s Edge database integrity, maintaining and regularly reviewing protocols and providing training and support to staff who use it.
  • Manage a Raiser’s Edge consultant as required.
  • Oversee Gift Aid and lead on claims to HMRC.

Other requirements

  • Attend and contribute to regular staff meetings as required.
  • All Progressio posts are self-servicing and the post holder will be expected to do her/his own typing, administration and filing.
  • The post holder will be required to comply with Progressio’s organisational policies, especially with regards to health and safety, equal opportunities and diversity, anti-bribery and other relevant policies as advised.

The balance of these tasks will be determined by the requirements of Progressio at any particular time and agreed in consultation with the Head of Public Engagement. Since Progressio is a small organisation, staff may be asked to share, from time to time, in central service functions. Therefore, there may be times when the post holder is asked to take part in work not specifically indicated in their job description.

PERSON SPECIFICATION

This section outlines the skills and requirements we seek for this post, please read it carefully and ensure your application addresses each of these (giving clear examples).

Specification / Essential / Desirable
Education / 1.Degree in a relevant field, or equivalent experience / 20.Qualification in direct marketing, fundraising and/or marketing
Experience / 2.Proven track record of securing significant income through direct marketing campaigns
3.Experience of direct marketing for acquisition, stewardship and/or donor development
4.Experience of using Raiser’s Edge, or equivalent fundraising database
5.Experience of sourcing and managing external agencies and suppliers
6.Experience of managing staff and/or volunteers / 21.Experience of direct marketing in the charity sector
22.Experience of community and/or events fundraising
23.Experience of legacy marketing
24.Experience of on and offline direct marketing
Skills and Knowledge / 7.Excellent writing skills for fundraising, including the ability to develop high quality direct marketing materials and scripts
8.First class skills in planning and implementing direct marketing mailings/campaigns
9.Excellent knowledge of database marketing and the principles of relationship marketing or fundraising
10.Strong analytical skills
11.Knowledge of legal and regulatory issues associated with direct marketing/fundraising, such as data protection and confidentiality, direct debit and Gift Aid
12.Excellent organisational and project management skills, including the ability to prioritise and work to tight deadlines
13.Enthusiastic, with an entrepreneurial, results-orientated and proactive approach
14.Excellent interpersonal and team working skills, including the ability to communicate in a clear and engaging way and build effective relationships
15.Good written and spoken English
16.Excellent computer skills, particularly Excel / 25.Good understanding of how to apply social media to increase fundraising success
Other / 17.Strong personal commitment to Progressio’s vision, values and goals, including a commitment to gender equality, and an ability to put them in to practice
18.Willingness to work occasional evenings and weekends (with time off in lieu granted) and to travel occasionally within the UK
19.A genuine interest in and understanding of international development issues / 26.An understanding of the structures of the Catholic Church

TERMS AND CONDITIONS

  • Salary of £30,971 gross per annum (pro rata), Grade D.
  • Permanent contract (subject to three-month probationary period - if this period is successfully completed the post holder will be confirmed in post)
  • Part-time (21 hours per week), with time off in lieu for overtime worked.
  • Annual increment of £450 pro rata (every January) up to a maximum of seven.
  • Voluntary contributory pension scheme with generous employer contributions (after completing the probationary period).
  • 25 days annual holiday pro rata (plus working days between Christmas and the New Year), plus statutory holidays.
  • Death in Service Benefit.
  • Progressio offers childcare vouchers and participates in a Ride to Work scheme, plus a number of other benefits.

Progressio operates flexible working patterns (not flexi-time) and is willing to consider job-share applications. Such applications must be made together, Progressio is unable to appoint part job-shares.

Trade Union Membership

Progressio staff members are free to join an appropriate trade union if they wish. Membership is available through the shop stewards.

HOW TO APPLY

It is essential that you complete an application form in full, as very specific information is required and will be used to decide whether or not you will be short-listed for interview. Please note that CVs/resumes will not be considered.
For further information and an application form visit:
Closing Date: 8 January 2015 Interviews: 22 January 2015
Please return the completed application form to:
Follow Progressio on LinkedIn to receive regular updates on our latest vacancies.

EQUAL OPPORTUNITIES

Progressio promotes diversity and equality of opportunity and welcomes applications from people regardless of sex, race, disability, sexual orientation, age and religion or belief.

Progressio is committed to making every reasonable adjustment to the workplace in order to accommodate people with disabilities.

Due to UK law, Progressio is only able to employ people with employment rights in the UK/EEA.

Progressio is theworking name of the Catholic Institute for International Relations (CIIR).

Charity registration number: 294329.

- December 2014 -

1

[1] For a breakdown of Progressio’s donors and funders see: