JOB DESCRIPTION & PERSON SPECIFICATION FOR SERVICE MANAGER /

Service Manager:Mental Health Support Association

Salary: £28,500 to £33,000per annum dependant on experience and qualifications.

Location: Tottenham, North London

Contract: One year rolling contract dependant on funding

Deadline for applications is 5.00 p.m. 17th April 2014

The Mental Health Support Association (MHSA) is looking for a Service Manager to lead our operations through 2014 and beyond, the coming year is one of transition, not only for MHSA but also the wider borough.

The MHSA is acharity which uniquely works with both mental health service users and with carers of people with mental health problems. Our vision is of a society where people who live with or are affected by mental health issues have access to good quality services and have the resources they need to lead full, independent and integrated lives free from stigma.

Passionate about achieving this vision, you will be an excellent strategic thinker, well able to relate personally at all levelsboth inside and outside the MHSA,and an inspiring leader, able to drive forward the activities and growth of the charity.

The charity currently comprises the Service Manager and five members of staff, who carry out IMHA and generic advocacy, carer and service user support and liaison work with mental health.

You will be joining the MHSA at an exciting time of change, and will be the key driver of our strategy to make us a first class Mental Health charity through your policy making, planning and al skills.

You’ll be a proactive and hard-working person, doing what needs to get done to empower and support people who are affected by mental health issues. This will include coordinating mental healthservices, involving those who are affected by mental health issues as employees and volunteers, and forming alliances with s to achieve our goals. You will be an exceptional people person able to coordinate, manage and motivate staff. You will also be responsible for fund raising through bids and tendering and at a community based level, contract negotiation and finance and governance arrangements.

To apply download the job information pack and return by emailwith a statement of no more than 3 sides setting out how you meet the job requirementsand person specification together with your CVto: .

The position will be based at our office in Tottenham Town Hall, North London.

Further enquiries to: 0208 885 9330
Interviews will take during the week beginning 5th May 2014

Posted:

The client requests no contact from agencies or media sales

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JOB DESCRIPTION & PERSON SPECIFICATION FOR SERVICE MANAGER /

JOB DESCRIPTION FOR SERVICE MANAGER

Salary:£28,500 to £33,000per annum dependant on experience and qualifications.

Hours:37.5hours per week worked flexibly over 5 days which may include evening work from time to time

Contract:Rolling 12 month contract

Responsible to:MHSA Board of Trustees

Location:Mental Health Support Association Offices:

Tottenham Town Hall,Town Hall Approach Road,N15 4RY

Job Purpose:

The Mental Health Support Association (MHSA) is based in Haringey and works with both service users and carers in the borough by:

  • Providing support, advice, information and advocacy services
  • Actively campaigning for the equal rights and services that foster good mental health
  • Actively involving those who are affected by mental health issues as volunteers and employees
  • Offering access to qualified legal advice
  • Providing training to professionals to improve service quality and delivery
  • Forming alliances with s to achieve the goals of MHSA

As the Service Manager for the MHSA you will be responsible for managing and developing the Association in accordance with these aims through:

  • Representation and outreach
  • Service and quality development
  • Representing carers and service users voices
  • Normal managerial responsibilities

The service manager will facilitatemonthly, informal and supportive carers' meetings whichare held to discuss individual problems as they arise

If necessary these are followed up with other members of staff, medical or outside s

Carers can also arrange to meet privately with the service manager or advocacy staff

The service manager is also responsible for producing an informative monthly newsletter with a focus on local issues affecting carers and service users.

Key Duties and Responsibilities

Representation and Outreach

  1. To represent the MHSA at executive management levels including meetings of the London Borough of Haringey (LBH) adult and community services; and the Barnet, Enfield and Haringey Mental Health NHS Trust at CEO/senior management team level
  2. To establish and maintain links with agencies, networks and individuals including attending carers and service users mental health partnership boards andNHS clinical governance. To work with these s to ensure carers’ and service users’ interests, rights and related issues are kept on their agendas
  3. To co-ordinate attendance at these meetings through administrative and strategic engagement with colleagues
  4. To gather information by facilitating input from MHSA staff, carers and service users in order to produce strategic plan commentaries and monthly news letters
  5. To collaborate in service delivery with CCGs (clinical commissioning groups)commissioners and other relevant s

Service Development

  1. To work strategically with LBHand Barnet, Enfield and Haringey CCGsto ensure the MHSA and statutory agencies are able to develop and/or commission new service arrangements
  1. To develop and carry through proposals for the diversification of funding
  2. To oversee the development of strategies and implementation of work witha range of stakeholders
  3. To establish relationships with carers and service users, statutory, voluntary and independent sector agencies in order to achieve the aims of the association
  4. To oversee the development of partnerships and engagement/referral protocols with agencies in the statutory, voluntary and independent sector
  5. To oversee consultation events with carers and service users to enable them to contribute to the development of the MHSA
  6. To produce progress reports including recommendations and action plans for the future direction and development of the MHSA

Quality Development

  1. To provide materials and support aids to the MHSA to enable compliance with quality standards set by commissioners and other funders
  1. To ensure compliance with Checking & Barring Disclosures for work with vulnerable clients and safeguarding
  2. To facilitate staff training to provide statutory quality standard advocacy in as many specialised areas as possible.

Carers and Service User Voices

  1. To manage the MHSA participation and information exchange in forums, service lines, business and support groups
  1. To represent operational and strategic issues and interests to NHS clinical and managerial personnel
  2. To share significant information with carers and service users
  3. To make representation and presentations to LBH overview and scrutiny panels
  4. To facilitate carer and service user involvement in service reviews and the development of statutory and non-statutory services supporting them

MHSA Management Responsibilities

  1. To generate funding to ensure there is sufficient for the operation of the MHSA service
  1. To manage/ oversee financial systems for:

Invoicing

Monthly salary payments

Cash movements

  1. To manage all contract agreements on behalf of the MHSA
  2. To maintain full records of work for monitoring and evaluation purposes and to measure performance against agreed criteria using Key Performance Indicators (KPIs)
  3. To provide regular returns and reports to Companies House, the Charity Commission, LBH and MHSA board of trustees
  4. To attend MHSA board of trustees and MHSA committee meetings as and when required
  5. To manage human resource issues by:

Maintaining terms of employment

Carrying out staff supervisions and appraisals on a regular basis

Holding staff meetings on a regular basis

  1. To attend relevant training, support and supervision sessions to fulfil statutory requirements

Operational Role

  1. Toassist in the production of budgets for board approval
  2. To ensure all statutory obligations are followed and maintained
  3. To implement manage and oversee strategies and activities in line with al vision and direction
  4. To contribute to long term al strategic aims and directions set by the board as head of the charity
  5. To represent the charity publicly

General

  1. To maintain a professional and confidential approach to work at all times
  1. To promote the MHSA’s Equal Opportunities policy
  2. Promote and maintain high standards in Line with published Health & Safety Guidance
  3. To carry out any other relevant duties as directed by the Board of Trustees

This job description may be subject to joint review from time to time between the position holder and the MHSA board of trustees and as such is liable to amendment

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JOB DESCRIPTION & PERSON SPECIFICATION FOR SERVICE MANAGER /

Mental Health Support Association

Service manager:Person Specification

These criteria are divided into essential and desirable. Candidates meeting all the essential criteria will be preferred for this post but we do not expect experience across all desirable criteria. An ability to meet at least some of the desirable criteria however will be an advantage.

All criteria will be measured by the means noted in the right column. Please make sure you address all the criteria which are to be assessed by application.

Essential Criteria / Measure (Application, Interview)
Minimum 2 years’ experience in direct line management in a senior management position in health, social care or third sector setting / Application
Ability to respond to the often complex needs of vulnerable client groups including their carers / Application and Interview
Ability to fundraise, to budget for and negotiate contracts for services / Application and Interview
The ability to plan future budgets and business planning. / Application and Interview
Ability to negotiate with senior stakeholders and to analyse and present complex facts and situations / Application and Interview
Ability to plan and set goals over the short, medium and long-term and to allocate resources to best increase capacity / Application and Interview
Experience of identifying best practice and successfully implementing change to improve service and individual performance / Application and Interview
Understanding and knowledge of the CCG’s role in commissioning / Application and Interview
Knowledge and understanding of equal opportunities, equality and diversity / Application and Interview
Sound ITC knowledge including knowledge of all working based programs / Application and Interview
Understanding of health and social care policy in the provision of mental health and carer services. / Interview
Ability to demonstrate a good understanding of HR and the importance of staff supervision, appraisal and personnel development. / Interview
Experience of supporting and motivating a team / Interview
Understanding of the knowledge of service users and carers in the London Borough of Haringey / Interview
Confidence in ability to network effectively in the best interests of MHSA / Interview

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