SALARY: 28,000Pa + Pension and Other Benefits

DATE:May 2018

POST:Database Officer

CONTRACT:Permanent

HOURS:37.5 hours

SALARY: £28,000pa + pension and other benefits

HOLIDAY:

RESPONSIBLE TO:Data, Evaluation and Research Manager

RESPONSIBLE FOR:This post has no direct reports

BACKGROUND

Depaul UK delivers a wide range of support and housing services for young people and adults at risk of homelessness. We specialise in the provision of services that: prevent homelessness; increase the resilience of those we work with; and energise opportunities for employment, education, training and volunteering in the communities we work within.

Depaul provides housing and support through a range of different services, predominantly supported accommodation. We are also proud to lead Nightstop UK, a network of organisations who deliver the emergency accommodation model Nightstop.

We have a significant number of contracts and funding relationships in place that require regular reporting. For both Nightstop and Depaul’s wider accommodation work, we use In-form, a Homeless Link developed CRM database on Salesforce. The Database Officer will be responsible for data related and some monitoring and evaluation tasks across all of Depaul’s services.

SUMMARY OF JOB

Working under the direction, guidance and support of managers, the Database Officer will:

Produce reports and provide statistics as required.
Assist with the implementation of the newly developed Nightstop CRM across the Nightstop Network. This will involve the delivery of full training to all Nightstop staff.
Work with staff across Depaul to ensure data is inputted in a timely way and that quality, integrity and data security is assured.
Work with staff to identify areas for further development of our CRMs and carry out this development.
Analyse output and outcome data from data and produce information and reports that are accurate and accessible.
Work with services teams and Fundraising to develop and implement service level monitoring and evaluation frameworks.
Contribute to the design and delivery of a range of other research and evaluation projects undertaken by and/or commissioned by Depaul,

KEY DELIVERABLES

Database Management

Implement reliable and robust systems for the ongoing management and administration of, and reporting from, Depaul CRM’s.
Maintain Depaul’s CRMs as efficient and effective tools for supporting front-line practice and processes; tracking client data and outcomes; and informing research and data analysis.
Train and support both internal and external staff in using the relevant CRMs

Analysis and Information management

Analyse data from the Nightstop CRM, In-Form and other sources to produce information and reports for a range of audiences.
Support Depaul UK to be a learning organisation through the use of data and to influence our wider performance, policy and practice.
Ensure information and learning is disseminated effectively with key external stakeholders, particularly organisations in the Nightstop Network.

General Responsibilities

In conjunction with your Line Manager, to continuously develop the role to ensure that all tasks are being undertaken in an effective and appropriate manner.
To participate in internal/external meetings as required, and attend training events, conferences and other functions as necessary.
To participate in regular supervision and annual appraisal, and help to identify personal job-related development and training needs.
To ensure that all Depaul UK policies and procedures are being adhered to, particularly those relating to Health and Safety, Code of Practice and Confidentiality.
To contribute to the effective implementation of the Depaul’s Equal Opportunities Policy as it affects both Depaul and its work with young people.
To at all times undertake your role in a professional manner maintaining a high quality standard of work, and to always work in accordance with the aims, values and ethos of the organisation.
Undertake any other duties that may be required which are commensurate with the role.

What we are looking for from you – Person Specification

When completing your application form please address all the points set out below.

1. Experience

Experience of using Salesforce, preferably in an administrative or developmental role.
Experience of delivering relevant training courses on Salesforce/database use.
Experience of providing technical support to Salesforce/database users.
Experience of undertaking data monitoring and analysis activities within a charity/social welfare environment.
Substantial experience of MS packages (particularly Excel and PowerPoint)
Experience of producing data/research reports for a range of audiences.

2. Knowledge/understanding/technical

An understanding of Salesforce/database architecture.
An ability to address the practical challenges of using and maintaining data systems within anational, multi-site organisation.
A broad understanding of the difficulties faced by people who are homeless and others in need due to poverty or disadvantage.
Knowledge of Equal Opportunities and Health and Safety, and the implications of both within the working environment.

3. General

Commitment to working in a manner that promotes diversity and equality, ensuring that everyone is treated with respect and dignity and no one, suffers from discrimination.
Commitment to promoting an environment, which has the highest regard for the Health and Safety of others.
Personal and professional integrity
High level understanding of professional boundaries and ability to maintain boundaries
Effective collaborative working
Ability to effectively reflect on own practices for ongoing learning and development
Respect for the values and ethos of Depaul and its founding partners.

What we will do to support you in this role

Will provide the following resources to assist in the successful achievement of the responsibilities outlined above:

You will be provided line management and support.
You will be provided with suitable development opportunities to help you understand our heritage as a Vincentian organisation
A full induction
On-going and targeted learning and development that will support and enable you to deliver the role to a high standard
Continuous support and supervision including reflective practice to develop your learning and skills

Vincentian Values

The Depaul Group began in the UK in 1989 at the initiative of the late Cardinal Basil Hume, as a response to the needs of the growing numbers of homeless people on the streets of London.

Vincentian values are at the heart of what we do, they focus on:

A commitment to rights and responsibilities
A focus on putting our words into action
Taking a wider role in civil society
A belief in the potential of people

You can read more about St Vincent Depaul, Depaul UK and Depaul International on our website.

THE DISCLOSURE & BARRING SERVICE – DISCLOSURE

Depaul UK aims to promote equality of opportunity for all with the right mix of talent, skills and potential. Depaul UK welcomes applications from diverse candidates. Criminal records will be taken into account for requirement purposes only when the conviction is relevant.

As Depaul UK meets the requirements in respect of exempted questions under the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (as amended in 2013) by SI 2013 1198’. All applicants who are offered employment will be subject to a criminal record check from the Disclosure & Barring Service before the appointment is confirmed. This will include details of cautions, reprimands or final warnings, as well as convictions.

This job description is a statement of requirements at the time of writing and is not contractual. It should not be seen as precluding future changes after appointment to this role.

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