Rockwell Community Centre- GP Patient Experience Survey
We conducted this survey on behalf of the Clinical Commissioning Group (CCG), to inform them of how satisfied individuals are with their GP practice and also how things could be improved. All answers given were completely anonymous and as we are impartial people felt encouraged answering honestly.
57 participants completed the survey form either as part of a group session or at a face to face interview.
Which GP practice do you attend?
Would recommendwouldn’t recommend
- Ashcroft 50% 50%
- Haigh Hall 100%
- Idle Medical Practice82%18%
- Moorside Practice100%
- Rockwell & Wrose100%
- Other 58% 42%
On a scale of 1 – 5 (1=not good – 5=very good) please rate how satisfied you are with each of the following:
Satisfaction with quality of consultation.
- Time.
a)How good do you feel your GP is at giving you enough time (in person or on the phone)?
b)How good do you feel your practice nurse is at giving you enough time (in person or on the phone)?
On a scale of 1 – 5 (1=not good – 5=very good) please rate how satisfied you are with each of the following:
- Listening.
a)How good do you feel your GP is at listening to you (in person or on the phone)?
b)How good do you feel the practice nurse is at listening to you (in person or on the phone)
On a scale of 1 – 5 (1=not good – 5=very good) please rate how satisfied you are with each of the following:
- Explaining tests and treatment.
a)How good do you feel your GP is at explaining tests and treatment (in person or on the phone)?
b)How good do you feel the practice nurse is at explaining tests and treatment (in person or on the phone)?
On a scale of 1 – 5 (1=not good – 5=very good) please rate how satisfied you are with each of the following:
4. Involvement in decisions about care.
a)How good do you feel your GP is at involving you in decisions about your care (in person or on the phone)?
b)How good do you feel your practice nurse is at involving you in decisions about your care (in person or on the phone)?
On a scale of 1 – 5 (1=not good – 5=very good) please rate how satisfied you are with each of the following:
5. Care and concern.
a)How good do you feel your GP is at treating you with care and concern (in person or on the phone)?
b)How good do you feel your practice nurse is at treating you with care and concern (in person or on the phone)?
On a scale of 1 – 5 (1=not good – 5=very good) please rate how satisfied you are with each of the following:
6. Satisfaction with the overall care from your surgery
a)Overall, how would you rate your experience of your GP surgery?
b)Would you recommend your GP surgery to someone who has just moved to the area?
On a scale of 1 – 5 (1=not good – 5=very good) please rate how satisfied you are with each of the following:
7. Satisfaction with accessing Primary Care
a)Overall, how good would you rate your experience of making an appointment?
b)How easy is it to get through to someone on the phone at your GP surgery?
8. Feedback
Do you have any further comments to add about your experience of using your GP services?
“maybe offer a drop in service for patients to sit and wait” (Idle Medical Practice)
“maybe employ another receptionist so it is easier to get an appointment on the day” (Ashcroft)
“beeper service which is no good for the blind of deaf, needs verbal communication as well” (Haigh Hall)
“wish receptionist would listen as sometimes nurses can’t always give certain injections” (Moorside Surgery)
“glad Dr Winn has left, service now so much better” (Rockwell & Wrose)
“GP service good but referring me to a counsellor has taken 7 months so far and still no appointment, could improve this service” (Windhill Medical Centre)
“easy to get through on the phone but hard to get an appointment” (Idle Medical Practice)
“if the appointment is for a baby you can get one but for an adult you have to keep ringing at 8.30 in a morning but the phones are always busy so you still can’t get an appointment and the receptionists are unhelpful. Also only get test results by text so never explained”
“The best in Bradford” (Haigh Hall)
“I find the GPs fresh out of hospital quite hostile, perhaps it is because they are used to emergency patients only (Westcliffe)
“when you call for an appointment you are usually told there are none for the next two weeks and to call back the next morning. It then takes 30 minutes to get through on the phone in the morning and still no appointments. When I do visit the GP I feel I am nor very well listened to and the diagnosis is there before I have finished explaining what is up” (Thornbury Medical Centre)
“I am extremely happy because of the appointments system giving me quick access to a GP plus the caring nature of the GPs” (Rockwell & Wrose)
Are you aware of the Patient Engagement Group / Patient Forum at your GP surgery?
Are you aware that you can view your medical records, book appointments and order repeat prescription online from your GP surgery?
Please tell us the first part of your postcode
What sex are you?
What is your age?
What is your sexual orientation?
What is your ethnic background?
Do you consider yourself to be disabled?
The Equality Act 2010 states that a person has a disability if: ‘a person has a physical or mental impairment, and the impairment has a substantial and long-term adverse effect on that their ability to carry out normal day-to-day activities’
If yes above, what type of disability do you have?
Do you provide care for someone?
Such as family, friends, neighbours or others who are ill, disabled or who need support because they are older.
Michelle Taylor