Robert Junkins, A.D

Robert Junkins, A.D.

Programmer Analyst

Robert Junkins is a Programmer Analyst based in Hornby Zeller Associates’ Maine office. Since joining HZA as a Help Desk Specialist in 2004, Mr. Junkins has provided technical and programming support to users of Information Technologies solutions developed by the firm and has been an integral member of the firm’s application and information systems development team. His involvement ranges from navigation, integrity and regression testing of existing applications to the development and implementation of specialized tools and web-based survey applications.

Mr. Junkins has developed a wide range of online surveys and web-based tools. He designed two online surveys for the workload study conducted on behalf of the Minnesota Division of Child Safety and Permanency. The first was used to measure the time caseworkers and supervisors have available to devote to casework, while the other captured information related to caseworker retention. For a random moment survey, follow-up questions appeared only if they were relevant to the initial response, increasing the integrity of the data gathered and saving caseworkers’ time.

Mr. Junkins also developed a web-based survey for a statewide performance audit conducted of Oklahoma’s Department of Human Services. This survey was designed to measure caseworkers’ and supervisors’ impressions of the agency’s management and organizational structure, its adherence to policy and process for distributing new and changing policy, and support of staff in their day-to-day responsibilities. Mr. Junkins played a key role not only in capturing the data, but also in analyzing the data received from 4,000 agency staff members.

He also serves as the primary technical support and client liaison for ChildNet-PA, the child welfare case management application used by nearly a dozen counties in Pennsylvania, and the web-based case management system developed for Maine Families, Maine’s Home Visiting Program. Mr. Junkins assisted in the development of the standardized reports and data conversion activities.

Prior to joining HZA, he worked as a Programmer Analyst for L.L. Bean, Inc. and Bath Iron Works, as well as Maine Savings Bank where he also served as an Associate Programmer. In all of these positions Mr. Junkins performed systems analysis and process improvements for various batch and online systems. Mr. Junkins holds an A.A.S. in Computer Science from Andover College.

Case Management System/Technology Solutions

From Allegheny County Technology Solutions Proposal (System Development Component) – December 2016

Robert Junkins. Since joining HZA in 2004, Robert has provided technical and programming support to users of HZA’s Information Technology solutions and has been an integral member of the firm’s application and information systems development team. He served as the primary technical support and client liaison for ChildNet-PA, a child welfare case management system used by nearly a dozen counties in Pennsylvania. Robert also provides support to users of a number of systems HZA developed for a number of providers, including those of Maine’s Title IV-E Waiver program, Maine’s Home Visiting Program, Maine’s juvenile justice system for a trauma-informed initiative and, most recently, for one developed for Iowa’s Department of Human Rights, Division of Community Action Agencies’ Family Development and Self-Sufficiency Program.

From Illinois DCFS Foster Care Placement System Proposal – June 2016

Robert Junkins, Help Desk Support

Robert Junkins is a Programmer Analyst based in HZA’s Maine office. Since joining HZA as a Help Desk Specialist in 2004, Mr. Junkins has provided technical and programming support to users of Information Technologies solutions developed by the firm and has been an integral member of the firm’s application and information systems development team. His involvement ranges from navigation, integrity and regression testing of existing applications to the development and implementation of specialized tools and web-based survey applications.

In addition to his technical support activities, Mr. Junkins also tests and modifies a variety of HZA developed software programs. For the web-based random moment system in use by Colorado to collect data for administrative cost claims, he performed comprehensive testing of ARMARS to ensure state administrators, local coordinators and survey respondents had access to the system in accord with the permission-plan, navigation was complete and user-friendly, data were properly collected and stored, and management reports were complete and accurate. Mr. Junkins also provides Help Desk support to Colorado counties in the use of ARMARS.

In Maine, for the Electronic Family Record System which is used by home visiting staff across the state, Mr. Junkins has assisted the development and maintenance team using MS Visual Basic to modify the existing database based on user feedback. He wrote code for new features and modified existing features to fix bugs, developed enhanced reporting, including those used to respond to federal reporting requirements, and provided technical assistance to clients via Help Desk calls. He also worked on the team that transitioned the tracking system to a secure web-based format.

Prior to joining HZA, Mr. Junkins worked as a Programmer Analyst for L.L. Bean, Inc. and Bath Iron Works, as well as Maine Savings Bank where he also served as an Associate Programmer. In all of these positions Mr. Junkins performed systems analysis and process improvements for various batch and online systems. Mr. Junkins holds an A.A.S. in Computer Science from Andover College. His is also certified in computer maintenance, tuning and repair; DB/2SQL application programming, performance and tuning; and testing information systems.

CFSR/PIP/QSR Support

From Pennsylvania Data Gathering, Analysis, and Reporting; Technical Assistance and Training Proposal – December 2015

Robert Junkins, Programmer

Since joining the firm in 2004, Mr. Junkins has provided technical support to users of HZA’s information technology solutions as HZA’s Help Desk Specialist and has been an integral member of the firm’s application and information systems development team. His involvement ranges from navigation, integrity and regression testing to the development and implementation of specialized tools and web-based survey applications. He will provide similar support as HZA develops and builds upon the web-based tools created for OCYF.

Mr. Junkins has developed a wide range of online surveys and web-based tools. He designed two online surveys for a workload study conducted on behalf of the Minnesota Division of Child Safety and Permanency. The first was used to measure the time caseworkers and supervisors have available to devote to casework, while the other captured information related to caseworker retention. For a random moment survey, follow-up questions appeared only if they were relevant to the initial response, increasing the integrity of the data gathered and saving caseworkers’ time.

Mr. Junkins also developed a web-based survey for the statewide performance audit conducted of Oklahoma’s Department of Human Services. This survey was designed to measure caseworkers’ and supervisors’ impressions of the agency’s management and organizational structure, its adherence to policy and process for distributing new and changing policy, and support of staff in their day-to-day responsibilities. Mr. Junkins contributed not only to capturing the data, but also to analyzing the 4,000 responses.

He also served as the primary technical support and client liaison for ChildNet-PA, the child welfare case management application previously used by nearly a dozen counties in Pennsylvania. He presently provides similar support for the web-based case management system developed for Maine Families, Maine’s Home Visiting Program. Mr. Junkins assisted in the development of the standardized reports, including federal benchmark measures, and in data conversion activities when the system moved from a MS Access based system to a web-based platform.

Needs Assessment

From Iowa Alternative Assessment 2% Student Data Entry Proposal – 2009

Robert Junkins, A.A.S. Programmer Analyst

Robert Junkins, a programmer-analyst based in HZA’s Maine office, will focus his efforts on providing programming and IT support as well as testing the application prior to deployment. Since joining HZA in 2004, Mr. Junkins has provided technical and programming support to users of IT solutions developed by the firm and has been an integral member of the firm’s application and information systems development team. His involvement ranges from navigation, integrity and regression testing of existing applications to the development and implementation of specialized tools and web-based survey applications.

Mr. Junkins has developed a wide range of online surveys and web-based tools used for data collection and analysis of program evaluations. He recently designed two online surveys to collect information from caseworkers and supervisors for the workload study conducted on behalf of the Minnesota Division of Child Safety and Permanency Division. The first was used to measure the time caseworkers and supervisors have available to devote to casework, while the other captured a series of items which affect caseworker retention. As respondents answered questions on these web-based surveys, follow-up questions dependent on previous responses were generated and displayed, increasing the integrity of the data gathered. Mr. Junkins also developed a web-based survey for a recent performance audit conducted of Oklahoma’s Department of Human Services. This survey was designed to measure caseworkers’ and supervisors’ impressions of the agency’s management and organizational structure, its adherence to policy and process for distributing new and changing policy, and support of staff in their day-to-day responsibilities. Mr. Junkins played a key role not only in capturing the data, but also in analyzing the data received from 4,000 agency staff members. He also serves as the primary technical support and client liaison for ChildNet-PA, the child welfare case management application in use by nearly a dozen counties in Pennsylvania, and the web-based case management system developed for Maine’s Home Visiting Program. Mr. Junkins assisted in the development of the reports for the Home Visiting Program which were incorporated as the application was converted to a web-based tool. Prior to joining HZA, he worked as a Programmer Analyst for L.L. Bean, Inc. and Bath Iron Works, as well as Maine Savings Bank where he also served as an Associate Programmer. In all of these positions Mr. Junkins performed systems analysis and process improvements for various batch and online systems. Mr. Junkins holds an A.A.S. in Computer Science from Andover College.

Performance/Outcome Measurement

From Pennsylvania Data Collection, Reporting and Outcomes Project Proposal – July 2010

Robert Junkins, A.A.S. Programmer Analyst

Robert Junkins, a programmer-analyst based in HZA’s Portland, Maine office, will focus his efforts on providing programming and IT support as well as testing the application prior to deployment. Since joining HZA in 2004, Mr. Junkins has provided technical and programming support to users of IT solutions developed by the firm and has been an integral part of the firm’s application and information systems development team. His involvement ranges from navigation, integrity and regression testing of existing applications to the development and implementation of specialized tools and web-based survey applications.

Mr. Junkins also developed a web-based survey for a recent performance audit conducted of Oklahoma’s Department of Human Services. This survey was designed to measure caseworkers’ and supervisors’ impressions of the agency’s management and organizational structure, its adherence to policy and process for distributing new and changing policy, and support of staff in their day-to-day responsibilities. Mr. Junkins played a key role not only in capturing the data, but also analyzed the data received from 4,000 agency staff members.

He also serves as the primary technical support and client liaison for ChildNet-PA as well as for the web-based case management system developed for Maine’s Home Visiting Program. Mr. Junkins assisted in the development of the descriptive, outcome and performance reports for the Home Visiting Program which were incorporated as the application was converted to a web-based tool. In addition to answering Help Desk questions, he has also participated in several training efforts. He has trained county ChildNet-PA users as well as workload study participants.

Program Design

From Ohio Victim of Crime Data Entry and Reporting System Proposal – February 2010

Robert Junkins, A.A.S. Programmer Analyst

Mr. Junkins also developed a web-based survey for HZA’s performance audit of Oklahoma’s Department of Human Services. This survey was designed to measure caseworkers’ and supervisors’ impressions of the agency’s management and organizational structure, its adherence to policy and process for distributing new and changing policy, and support of staff in their day-to-day responsibilities. Mr. Junkins played a key role not only in capturing the data, but also in analyzing the data received from over 3,600 agency staff members.

He also serves as the primary technical support and client liaison for ChildNet-PA, the child welfare case management application in use by nearly a dozen counties in Pennsylvania, and the web-based case management system developed for Maine’s Home Visiting Program. Mr. Junkins assisted in the development of the reports for the Home Visiting Program which were incorporated as the application was converted to a web-based tool.

Program Evaluation

From New York City Data Analysis, Diagnostics, and Planning Proposal – August 2016

Programmer:Robert Junkins

Robert Junkins is a Programmer Analyst. Since joining HZA in 2004, Mr. Junkins has provided technical and programming support to users of Information Technologies developed by HZA,also serving on the firm’s application and information systems development team. His involvement ranges from navigation, integrity and regression testing of existing applications to the development and implementation of specialized tools and web-based survey applications.