RED SHIELD APPEAL DOORKNOCK 2017 RISK ASSESSMENT

Serial No / Description of Risk / Impact to Red Shield Doorknock Appeal and The Salvation Army / Outcome
Consequence / Likelihood / Risk Level / Treatment Strategy / Residual Risk / By Whom
1 / Inappropriate planning for event /
  • Appeal Failure
  • unplanned, unorganised and uncoordinated activities;
  • De-motivated committees and collectors due to apathy and lack of organisation
/ Major / Possible / Medium /
  • Risk Review in place
  • Regular Planning Meetings
  • Communication Processes in place to disseminate plans & information
  • Issues Management and Debrief at conclusion of Appeal.
/ Low / RSA
Risk Committee
2 / Inappropriate behaviour during the Appeal /
  • Reputation of TSA at risk
  • Reduction in donations
  • Risk of poor collector management including monitoring the collectors, assessment of potential trouble spots, unruly behaviour, assessment of the appropriate mix of collectors,
  • Communication and implementation procedures and expectations not adhered to
/ Major / Possible / Medium /
  • Teams informed of expectations requirements, contacts, safety, personal security, money handling, what to do in case of being challenged.
  • In negotiation/arrangements phase with schools, there is a need to highlight criticality of Parental Permission being obtained for children’s telephone number in some Schools (Some school’s offer to gather information) or obtain schools permission to obtain information for collection
/ Low / Zones
Pending legal advice
3 / Counting houses not complying with TSA requirements /
  • Increased exposure of TSA to risks
  • Handbook protocols & requirements not met;
  • Inadequate supervision and leadership at local level
/ Major / Possible / Medium /
  • Instructions regarding counting house operations containing standards, safety and protocols are reviewed locally and adhered to (Refer to RSA Handbook).
/ Low / Zones
4 / Abuse of youth, children or other vulnerable persons /
  • Any Incident could harm TSA’s reputation as a safe environment for those in our care
  • Negative publicity and community outrage impacting support for this event and future donations or Appeals
  • Fear of children attending future Doorknock Appeals or other TSA activities
/ Catastrophic / Possible / High /
  • Working with Children checks for all supervisors/drivers working with under 18s.
  • Appropriate briefing of Team Captains and collectors on safety and security
  • Volunteer training videos
/ Low / Zones
5 / Inadequate records of volunteer details (in case of urgent need to contact) /
  • Angry parents, siblings or friends due to being unable to contact collectors in times of emergency
  • Communication breakdown (Exact location at any given time unknown unless communication planning is undertaken)
/ Moderate / Possible / Medium /
  • Use of digital web-app at: doorknock.salvos.org.au to collect both child and parent/guardian contact details.
  • Receipt Book slips are kept with Team Captains Report
/ Low / Zones
6 / Collectors disorganised at counting house /
  • Late arrivals, unregistered volunteers,
  • Lack of knowledge of who is on site,
  • Delayed start or confusion of areas,
  • Team leader or expectations not known
/ Moderate / Possible / Medium /
  • Registration Desk on entry
  • Starting and collection points allocated
  • Continuance of briefings for late arrivals (Video /DVD’s looped for constant viewing)
/ Low / Zones
7 / Motor vehicle accident may occur during transportation of collectors /
  • Injuries and harm to collectors, drivers and/or third parties.
  • Collectors refuse to be transported due to unsafe driver practices.
/ Major / Possible / Medium /
  • Drivers ID and license to be shown
  • Confirm verbally and get sign off that registered vehicle and insured vehicles ONLY are used
/ Low / Zones
8 / Theft or robbery occurs of donated monies /
  • Community outrage
  • Lack of morale by collectors as “hard day’s work” and commitment appear wasted due to money lost;
  • Police involvement may be necessary in future planning;
  • Insecurity of monies in Personal Custody overnight
  • Money missing or potential break in or robbery
/ Major / Possible / Medium /
  • Procedures scrutinised and stringent compliance changes made
  • Counting House to be manned at all times during collection
  • Contact bank before arrival with money
  • Minimum of two persons to deliver monies to bank of which one must be “Uniformed” person
/ Low / Zones