HOME & COMMUNITYPolicy No.: BRD-2-150*

SUPPORT SERVICESRevised: Sept. 2005

--OF GREY-BRUCE--Cross-Referenced: VM-3-10*

Page: 1 of 2

SECTION: BOARD

TOPIC: BOARD OF DIRECTORS

POLICY TITLE: ORIENTATION

POLICY STATEMENT

Orientation is provided for all volunteers who are new to Home and Community Support Services of Grey-Bruce to ensure that the agency’s guidelines and expectations are communicated and to ensure that the volunteer is prepared for his or her position. The information given will be tailored to the volunteer’s needs and at a rate by which it can be assimilated.

PROCEDURE

1.Orientation begins during the initial contact between the potential volunteer and staff of the agency. During the application process, the Manager, Community Services, or Program Manager, or Team Leader will provide an introduction to the agency, its mission and its services. As well, the potential volunteer will have received an introduction to the program they are interested in providing service to.

2.In some cases, a complete orientation may be given during the initial interview with the potential volunteer. In other instances, a separate time will need to be arranged in order to continue the orientation in greater depth. Dependent upon the needs of the volunteer, and the nature of the position, orientation may occur over a period of time and require multiple meetings with the Manager, Community Services or Program Manager, or Team Leader.

3.Confidentiality will be discussed during the orientation period, the volunteer will be trained in the proper ways to ensure confidentiality and the volunteer will be asked to sign the Statement of Confidentiality (Form HR-1).

4.During the orientation period the Manager, Community Services, or Program Manager, or Team Leader will ensure the volunteer receives the following:

i)The volunteer service description relevant for their position

ii)A copy of the Volunteer Rights and Responsibilities.

iii)A copy of the Home and Community Support Services of Grey-Bruce Volunteer Handbook.

iv)Identification badges, travel kits or additional items necessary for carrying out volunteer duties.

5.The Manager, Community Services, or Program Manager, or Team Leader will ensure the duties and responsibilities listed in the service description and the Code of Conduct for Volunteers (see VM-4-10) are reviewed with the volunteer.

6.The Manager, Community Services, or Program Manager, or Team Leader will review with the volunteer all policies and procedures which are relevant to that volunteer’s position.

7.The staff person will review all forms which the volunteer must complete pertinent to statistic collection or expenses reimbursement.

8.As necessary, the Manager, Community Services, or Program Manager, or Team Leader will provide information on aging and disease processes to the volunteer.

9.Upon completion of orientation, the Manager, Community Services, or Program Manager, or Team Leader will complete Section D of the Volunteer Application Form (Form VM-1a).

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