2005 MEMBERSHIP SURVEY
The following is a Club survey that asks for your input on the different facets of Shadow Ridge Country Club. In order for us to make improvements and continue to make our Club the very best, we would appreciate it if you would take the time to complete this survey and drop it off at the Receptionist desk at your convenience. We greatly value your feedback and thank you for your time in participating. Please rate the following aspects of the Club from one to five, one being the lowest and five being the highest. Rate only those that apply to you.
Golf Course poor below average average above average excellent
· Golf Course Design and Layout 1 2 3 4 5
· Tee Conditions 1 2 3 4 5
· Fairway Conditions 1 2 3 4 5
· Green Conditions 1 2 3 4 5
· Bunker Conditions 1 2 3 4 5
· Rough Conditions 1 2 3 4 5
· Fescue Conditions 1 2 3 4 5
· Water Feature Conditions 1 2 3 4 5
· Yardage Identification 1 2 3 4 5
· Tee Time Availability 1 2 3 4 5
· Pace of Play 1 2 3 4 5
· Overall 1 2 3 4 5
Additional Comments: ______
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Golf Shop
· Golf Shop Décor and Ambience 1 2 3 4 5
· Golf Shop Cleanliness and Appearance 1 2 3 4 5
· Golf Shop Staff Service 1 2 3 4 5
· Golf Shop Staff Appearance 1 2 3 4 5
· Golf Shop Staff Professional Knowledge 1 2 3 4 5
· Quality of Golf Shop Equipment and Merchandise 1 2 3 4 5
· Selection of Golf Shop Equipment and Merchandise 1 2 3 4 5
· Outside Staff Service 1 2 3 4 5
· Outside Staff Appearance 1 2 3 4 5
· Club Care and Storage Program 1 2 3 4 5
· Course Ranger Program 1 2 3 4 5
· Golf Shop Hours of Operation 1 2 3 4 5
· Overall 1 2 3 4 5
Additional Comments: ______
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Golf Academy ( Practice Range )
· Golf Academy Staff Professional Knowledge 1 2 3 4 5
· Golf Academy Staff Service 1 2 3 4 5
· Golf Academy Private Lessons 1 2 3 4 5
· Golf Academy Group Schools 1 2 3 4 5
· Junior Golf Program 1 2 3 4 5
· Practice Range Set Up and Amenities 1 2 3 4 5
· Practice Range Conditions 1 2 3 4 5
· Quality of Range Balls 1 2 3 4 5
· Overall 1 2 3 4 5
Additional Comments: ______
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Golf Car Program
· Golf Car Make and Model 1 2 3 4 5
· Golf Car Cleanliness 1 2 3 4 5
· Golf Car Conditions 1 2 3 4 5
· Prolink (GPS) Services 1 2 3 4 5
· Overall 1 2 3 4 5
Additional Comments: ______
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Member Golf Events
· Quality of Member Golf Events 1 2 3 4 5
· Quantity of Member Golf Events 1 2 3 4 5
· Variety of Member Golf Events 1 2 3 4 5
· Member Participation 1 2 3 4 5
· Tournament Administration 1 2 3 4 5
· Overall 1 2 3 4 5
Additional Comments: ______
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Member Social Events
· Quality of Member Social Events 1 2 3 4 5
· Quantity of Member Social Events 1 2 3 4 5
· Variety of Member Social Events 1 2 3 4 5
· Member Participation 1 2 3 4 5
· Social Event Coordinator Services 1 2 3 4 5
· Overall 1 2 3 4 5
Additional Comments: ______
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Ridgewood Dining Room
· Décor and Ambience 1 2 3 4 5
· Cleanliness and Appearance 1 2 3 4 5
· Wait Staff Service 1 2 3 4 5
· Wait Staff Appearance 1 2 3 4 5
· Wait Staff Professional Knowledge 1 2 3 4 5
· Quality of Food 1 2 3 4 5
· Menu Selection 1 2 3 4 5
· Wine Selection 1 2 3 4 5
· Drink Selection 1 2 3 4 5
· Hours of Operation 1 2 3 4 5
· Overall 1 2 3 4 5
Additional Comments: ______
______
Belfry Grill ( Lower Level )
· Décor and Ambience 1 2 3 4 5
· Cleanliness and Appearance 1 2 3 4 5
· Staff Service 1 2 3 4 5
· Staff Appearance 1 2 3 4 5
· Quality of Food 1 2 3 4 5
· Menu Selection 1 2 3 4 5
· Drink Selection 1 2 3 4 5
· Hours of Operation 1 2 3 4 5
· Overall 1 2 3 4 5
Additional Comments: ______
______
St. Andrews ( Men’s Locker Room )
· Décor and Ambience 1 2 3 4 5
· Cleanliness and Appearance 1 2 3 4 5
· Staff Service 1 2 3 4 5
· Staff Appearance 1 2 3 4 5
· Quality of Food 1 2 3 4 5
· Menu Selection 1 2 3 4 5
· Drink Selection 1 2 3 4 5
· Hours of Operation 1 2 3 4 5
· Overall 1 2 3 4 5
Additional Comments: ______
______
Pool Snack Bar
· Cleanliness and Appearance 1 2 3 4 5
· Staff Service 1 2 3 4 5
· Quality of Food 1 2 3 4 5
· Menu Selection 1 2 3 4 5
· Drink Selection 1 2 3 4 5
· Hours of Operation 1 2 3 4 5
· Overall 1 2 3 4 5
Additional Comments: ______
______
Beverage Cars
· Cleanliness and Appearance 1 2 3 4 5
· Staff Service 1 2 3 4 5
· Menu Selection 1 2 3 4 5
· Hours of Operation 1 2 3 4 5
· Overall 1 2 3 4 5
Additional Comments: ______
______
Pool
· Pool Amenities 1 2 3 4 5
· Pool Cleanliness and Appearance 1 2 3 4 5
· Pool Hours of Operation 1 2 3 4 5
· Swim Team Program 1 2 3 4 5
· Private / Group Instruction Program 1 2 3 4 5
· Lifeguard Service 1 2 3 4 5
· Lifeguard Appearance 1 2 3 4 5
· Overall 1 2 3 4 5
Additional Comments: ______
______
Tennis Complex
· Tennis Amenities 1 2 3 4 5
· Tennis Court Conditions 1 2 3 4 5
· Tennis Court Availability 1 2 3 4 5
· Junior Tennis Programs 1 2 3 4 5
· Adult Tennis Programs 1 2 3 4 5
· Tennis Professional Staff 1 2 3 4 5
· Overall 1 2 3 4 5
Additional Comments: ______
______
Fitness Center
· Quantity of Fitness Center Equipment 1 2 3 4 5
· Quality of Fitness Center Equipment 1 2 3 4 5
· Cleanliness and Appearance 1 2 3 4 5
· Equipment Availability 1 2 3 4 5
· Personal Training Program 1 2 3 4 5
· Hours of Operation 1 2 3 4 5
· Overall 1 2 3 4 5
Additional Comments: ______
______
Men’s / Women’s Locker Room
· Locker Room Décor and Ambience 1 2 3 4 5
· Locker Room Cleanliness and Appearance 1 2 3 4 5
· Locker Program 1 2 3 4 5
· Shoe Care Program 1 2 3 4 5
· Staff Service 1 2 3 4 5
· Hours of Operation 1 2 3 4 5
· Overall 1 2 3 4 5
Additional Comments: ______
______
Reception
· Reception Staff Service 1 2 3 4 5
· Telephone Procedures 1 2 3 4 5
· Hours of Operation 1 2 3 4 5
· Overall 1 2 3 4 5
Additional Comments: ______
______
Administration
· Administrative Staff Service 1 2 3 4 5
· Billing Process 1 2 3 4 5
· Billing Accuracy 1 2 3 4 5
· Hours of Operation 1 2 3 4 5
· Overall 1 2 3 4 5
Additional Comments: ______
______
Overall Impression of Shadow Ridge Country Club 1 2 3 4 5
Please indicate how important the following activities are for you and your family at the Club, one being the least important and four being the most important:
not needed little importance somewhat important very important
· Golf 1 2 3 4
· Tennis 1 2 3 4
· Swimming 1 2 3 4
· Health and Fitness 1 2 3 4
· Adult Social Events 1 2 3 4
· Family Social Events 1 2 3 4
· Social Dining 1 2 3 4
· Business Entertainment Dining 1 2 3 4
· Group Meetings / Parties / Functions 1 2 3 4
· Youth Golf / Tennis / Swim Programs 1 2 3 4
Additional Comments: ______
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The following information is optional and confidential. If you have any questions or concerns, please contact Justin Shanahan at 333-4020. Thanks again for your time and participation in this Membership Survey.
Member Name: ______Member Number: ______
Membership Type: ______Phone Number: ______