HAMBLETON DISTRICT COUNCIL

PERSON SPECIFICATION

COMPLIANCE and Review OFFICER

Essential / Desirable / Assessment of Criteria
Qualifications / ·  GCSE Grade C or above in English and maths or equivalent / ·  IRRV Revenues and /or Benefits qualification or equivalent / Application form
Experience / ·  Interviewing members of the public- both face to face and over the telephone
·  Writing factual statements
·  Working in a customer orientated environment
·  Collating and recording of data/information / ·  Experience within a Housing / Council Tax environment
·  Experience of interviews under caution
·  Working in a climate of legislative and organisational change
·  Having worked in multi-agency environment / Application form / interview / references
Knowledge / ·  Interviewing techniques
·  Investigative techniques
·  Recoding of data for analysis / ·  A general understanding of welfare benefits and associated issues
·  Understanding of benefit fraud procedures and associated issues
·  Knowledge of civil and criminal prosecution procedures and associated investigative techniques / Application form / interview / references
Personal Aptitudes and skills / ·  Good administrative and IT skills to include excel
·  Meticulous
·  Good communication skills, including the ability to explain complex issues ina clear manner both verbally and written
·  Ability to analyse complex and technical information fro presentation to others
·  Decision making skills
·  Ability to work in partnership with outside agencies
·  Good time management and priority skills
·  Ability to take personal responsibility for tasks / Interview / references
Disposition / ·  Ability to assertive and judge the appropriate level of assertiveness
·  Committed to customer care
·  Highly motivated and enthusiastic
·  Ability to deal with stressful situations / Interview /references
Other requirements / ·  Comply with the Council’s Equalities and Diversity Policy
·  Flexibility to work across all locations in Hambleton
·  Full valid driving licence and access to a vehicle for business use