Appendix A


APPENDIX A

Responses to the questions in this section should be placed in the vendors proposal Section/Tab 5 as outlined in section I. Instructions, Submission RequirementsandProcedures

SUPPLIER SURVEY QUESTIONS FOR SCOPE

SERVICES

1)There are a number of factors that affect a “success rate” that is often determined by an aggressive posture and support by the employer and TPA. What is your average success factor for (percent):

a) TWC Hearing Officer Appeals
b) TWC Commission Reviews
c) Rehearing before the Commission
d) Court

2)Within the last three years, has your company been, or is it now, involved in any threatened litigation, investigation, reorganization, receivership, filing, strike, audit, corporate acquisition, or other action? If so, specify.

3)How many total employees does the company have?

How many employees are based in Texas?

4)What percentage of your employees is dedicated to Unemployment processing/handling?

5) How many of your employees (both corporate and Texas-based) will be dedicated to servicing Houston ISD Unemployment processing/handling?

6) Discuss the unemployment insurance appeals process. How do you represent the company in these cases?

7) How does Provider receive claim and charge documents from Texas Workforce Commission? How does it plan to receive these documents from Houston ISD? How does Provider plan to distribute documents to HISD? Does Provider have the ability to send/receive documents electronically?

8) How would HISD access your system? If mainly by internet, what other options are available?

9) How do you manage legal compliant requirements for all services provided?

10) How does Provider stay informed of changes in policies and procedures of the Texas Workforce Commission?

11) How does Provider work to affect positive change in those policies and procedures? Will Provider alert HISD about these changes as they become known?

12) What will the strategy be for training on these issues if training is needed?

13)What communication is available to HISD in matters concerning changes or pending changes in legislation concerning Unemployment claims? Please provide a copy of the most recent generalized communiqué given to the clients. What training is available for this information?

* Please provide a copy of the most recent generalized communiqué given to the clients (Place in TAB 4 of the RFP Submission)

14)What process is in place for continuing education of your employees regarding privacy of information for Federal, State and Local laws and regulations?

15) What is your reporting mechanism to Houston ISD? What types of reports, information provided and timeline of each report (weekly/monthly/yearly)?

16) What types of reports are available to help with legal compliance? How often are these reports available? How do we know compliance standards are up to date?

17) What type of ad-hoc reporting is available? Are reports given in a format (such as Excel) where the data can be re-structured according to need? Can Houston ISD personnel create an ad hoc report using the data & program(s) made accessible by the Provider on-line?

18) Describe the system interaction between Houston ISD’s SAP system and your company’s system.

19) What processes do you have in place to protect the integrity and confidentiality of Houston ISD and its employees’ data?

20) Provide an estimate of an implementation timeline for Houston ISD for Unemployment Admin Services in accordance with 3.2.1(2).

21) What training is included in your standard implementation package? List extra costs involved, if any.

22) Describe in detail how auditing will be conducted. How soon would audit results be available after the quarterly report issued from Texas Workforce Commission? Are there spot checks to make sure the reporting information is updated timely and accurate? Or what mechanism is in place for checking accuracy?

23) What is the process for remedy of an overpayment or underpayment?

24) Do you offer legal consultation with unemployment expertise especially at 2nd and 3rd level appeals? How would this be handled?

25) Do you offer any type of training or workshops to HISD personnel? Please describe in detail. How often? Timeline for accomplishing?

26) Has the Provider ever worked with a school district? Is so please provide the name of the district and location?

27) Describe how Provider processes claims using a letter of reasonable assurance.

28) Please provide a list of references with contact name, phone number, and email address. At least three references should be school districts or governmental entities. At least three references should be in Texas.

29) What is the Provider’s current turnaround time when sending a hearing notice to the client from the Texas Workforce Commission? Can the Provider submit the hearing notice to HISD at least 10 calendar days prior to the hearing date?

30) How does the Provider process Unemployment base claims?

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