RESUME: CUTOMER SERVICE AGENT

GLORY OLUEBUBECHUKWU MICHAEL

179 Abu Hail Road Bus Stop

Abu Hail, Dubai.

+971581927762, +971559578499

SUMMARY

Dedicated customer service representative, motivated to maintain customer satisfaction and contribute to company success. Proven ability to establish rapport with clients and exceed sales quotas. Reliable and driven, with strong time management and prioritization ability.

HIGHLIGHTS

Service oriented

resolution expert

Sharp Conflicts problem solver

Energetic work attitude

SKILLS

Engaging customers in a friendly manner

Maintains a polite professional attitude

Organized

Logical and efficient worker

Effective communication with the customers

Quick to learn new technologies and skills

Computer literate

WORK HISTORY 2YEARS EXPERIENCE

Supermarket: Harmony Supermarket

Period: March, 2013 till May, 2015

Position: Customer Service Agent.

Duties and Responsibilities

  • Managing all retail and online related customer contacts.
  • Providing quality responses to customer contacts in person, telephone and emails.
  • Dealing with enquiries and answering calls from new and existing customers.
  • Suggesting solutions to customers in a positive manner.
  • Dealing with all escalated complaints and enquiries efficiently and effectively.
  • Communicating promptly any information to customers about their orders.
  • Helping customers to register online and /or process their orders.
  • Giving customers information about company service and product.
  • Building good relationship with customers.
  • Recording all queries and making notes on logging software

Plaza: Mobil Shopping Plaza

Period: July, 2015 till September, 2017

Position: Sales Representative

Duties and Responsibilities:

  • Providing information to customers to help them select the best product.
  • Keeping up to date with all current promotions in the store.
  • Identifying sales opportunities and trends and highlighting these to sales manager.
  • Working as part of a team and helping colleagues when necessary.
  • Placing phone calls to potential customers to educate them on service and products offered by the company.
  • Performing administrative duties.
  • Involved in marketing the product.
  • Delivering product to clients.

EDUCATIONAL QULIFICATIONLS

Bachelor of Science (B.Sc.) in Accounting (Authenticated by UAE Embassy, Nigeria)

General Certificate of Education (Ordinary level, WASSC)

First School Leaving certificate

PERSONAL DETAILS

Date of Birth: 15 Jan,1989

Sex: Female

Marital Status: Married

Visa Status: Visit Visa

DECLARATION

I hereby certify that the information given in this document is true and correct to the best of my knowledge and belief.

` GLORY/ 0581927762