QUALIFICATION DETAILS

Qualification Title / New Zealand Certificate in Food and Beverage Service (Level 3) with strands in Café Services, Bar Services, Restaurant Services, Buffet Services, Functions Services, Barista, and Quick Service Restaurants Services
Version / 1 / Qualification type / Certificate
Level / 3 / Credits / 40
NZSCED / 110109 Food, Hospitality and Personal Services > Food and Hospitality > Cookery
Strategic purpose statement / The purpose of this qualification is:
·  To provide competent employees for the food and beverage sector who are able to work as service personnel in cafes and unlicensed restaurants, bars or clubs, restaurants which provide table and/or buffet services, establishments which cater to in-house functions, or people who are employed as baristas in hospitality establishments.
·  To provide competent employees for the quick service restaurant sector who are able to work as a crew member in a quick service restaurant.
·  To provide for those individuals who are employed as service personnel, a credential that will support their employment opportunities across a range of establishments in the hospitality sector.
·  To establish standards of professional practice for basic service that can provide customers with confidence in a range of hospitality environments.
The strands in this qualification allow graduates to specialise in an area of food and beverage service.
Outcome Statement / Graduate profile / Graduates of this qualification will be able to:
·  Apply health and safety, food safety and security practices to ensure own safety and minimise potential hazards when serving customers.
·  Communicate effectively when serving customers and behave in a professional manner with colleagues, managers and customers.
·  Follow standard operating procedures to deal with familiar problems in a hospitality establishment.
Cafe Services strand:
·  Prepare and serve food and beverages in a café.
Bar Services strand:
·  Provide alcoholic beverages and food service in a bar.
Restaurant Services strand:
·  Provide food and beverage service in a restaurant.
Buffet Services strand:
·  Provide and maintain a buffet service.
Functions Services strand:
·  Provide food and beverage service for in-house functions.
Barista strand:
·  Prepare and present a range of espresso beverages for customers.
Quick Service Restaurants Services strand:
·  Prepare for and provide food service in a quick service restaurant.
Education pathway / This qualification leads on to the New Zealand Certificate in Food and Beverage Service (Level 4) with strands in Restaurant Services and Quick Service Restaurant Services.
Employment pathway / Service personnel in cafes and unlicensed restaurants, bars or clubs, restaurants which provide table and/or buffet services, establishments which cater to functions, or baristas in hospitality establishments.
A crew member in a quick service restaurant.
Qualification Developer / ServiceIQ

Qualification Specification

Qualification award / This qualification is awarded by the accredited provider. The formal certification document will include the NZQF logo, and the logo of the tertiary education organisation offering the programme of training leading to the award of this qualification. The ServiceIQ logo may be only be included if explicitly approved by ServiceIQ.
Review period / 60 months; June 2018
Evidence requirements for assuring consistency / All TEOs either arranging training or delivering programmes that lead to the award of the qualification are required to participate in a consistency review scheduled by NZQA.
Evidence will include the following:
·  Industry feedback
·  Self evaluation, evidence based (e.g. programme evaluation reports, moderation outcomes, etc.)
·  Graduate feedback
·  Progression/destination information
·  Evidence of relevant ‘real world’ learning experiences, which may include
o  Training restaurants
o  Programmed banquets or events
o  Work experience
o  Work placements
o  work (employment)
o  Competition participation
·  Portfolio of relevant experience
·  Any other relevant evidence as appropriate.
Further information can be found on the NZQA website.
Credit transfer and recognition of prior learning arrangements / RPL and credit transfer will be consistent with the policies of the accredited programme provider. Any candidate for this qualification who seeks RPL for the entire qualification will be required to provide a summary of their experience in the industry and complete the end-point assessment to prove current competency.
Minimum standard of achievement and standards for grade endorsements (where applicable) / Achieved
Prerequisites to meet regulatory body or legislative requirements (where applicable) / N/A
Optional conditions for qualification / N/A

Conditions relating to specific outcomes

Qualification Outcomes (including indicative credit values for each outcome) / Conditions / Mandatory or Optional
Apply health and safety, food safety and security practices to ensure own safety and minimise potential hazards when serving customers. (10 credits) / Recommended standard
27927 Apply health, safety and security practices to service delivery operations / optional
Communicate effectively when serving customers and behave in a professional manner with colleagues, managers and customers. (5 credits) / Recommended standard
27928 Interact with other staff, managers and customers to provide service delivery outcomes / optional
Follow standard operating procedures to deal with familiar problems in a hospitality establishment.
(5 credits) / Recommended standard
27929 Apply standard operating procedures and the code of conduct to a work role in a service delivery organisation / optional
Café Service Strand (20 credits)
Prepare and serve food and beverages in a café. / Recommended standards
14441 Provide cafe counter service in a hospitality establishment
27940 Provide cafe table service in a hospitality establishment / optional
Bar Services Strand (20 credits)
Provide alcoholic beverages and food service in a bar. / Recommended standard
27939 Provide alcoholic beverage service in a hospitality establishment / optional
Restaurant Services Strand (20 credits)
Provide food and beverage service in a restaurant. / Recommended standard
26308 Provide restaurant service in a hospitality establishment / optional
Buffet Services Strand (20 credits)
Provide and maintain a buffet service. / Recommended standard
27942 Provide buffet service in a hospitality establishment / optional
Functions Services Strand (20 credits)
Provide food and beverage service for in-house functions. / Recommended standard
27943 Provide functions service in a hospitality establishment / optional
Barista Strand (20 credits)
Prepare and present a range of espresso beverages for customers. / Recommended standard
17288 Prepare and present espresso beverages for service / optional
Quick Service Restaurants Services Strand (20 credits)
Prepare for and provide food service in a quick service restaurant. / Recommended standards
27934 Provide food service in a quick service restaurant
27959 Prepare for food service in a quick service restaurant / optional

Transition information

Replacement information / This qualification replaced the National Certificate in Hospitality (Bars and Clubs) (Level 3) [Ref: 1555], the National Certificate in Hospitality (Cafes) (Level 3) [Ref: 1554], the National Certificate in Hospitality (Level 3) with strands in Restaurant Service, and Functions Service [Ref: 1556], and the National Certificate in Hospitality (Quick Service Restaurants) (Level 2) [Ref:1490].
The last date for entry into Ref: 1490 is 31 December 2014. The last date for entry into Refs: 1554-1556 is 31 December 2015.
The last date for assessments to take place for Ref: 1490 is 31 December 2016. The last date for assessments to take place for Refs: 1554-1556 is 31 December 2017.
It is recommended that candidates currently enrolled in programmes leading to the replaced qualifications and unable to complete by the last date for assessments to take place transfer their existing achievement to this qualification.

Republication information

Version 1 was republished in August 2015 to include recommended standards for the qualification outcomes.
Version 1 of this qualification was republished on 25 February 2015 to update the Evidence requirements for assuring consistency.

Qualification Reference 2104 Page 5 of 5

© New Zealand Qualifications Authority 2013