Responsible Tohead of Patient Services

Job Description

Post Title –In-Patient Unit Nurse Manager - Clinical Lead

Responsible toHead of Patient Services

Responsible forTeam Leaders

Registered In-patient Unit Nurses

In-patient Unit Nursing Assistants

In-patient Services Coordinator and Administrators

In-patient Unit Volunteers

Salary Band / Grade£35,000 – 41,000 pa (depending on experience)

Full Time37.5

Background

Prospect Hospice provides a broad range of End of Life Care services across Swindon and North East Wiltshire. Our care is delivered in our 16 bed In-Patient Unit, Day Therapy Unit, Outreach Centre, Great Western Hospital and patients’ homes. The Hospice has an outstanding local reputation and is committed to ensuring that the patients and families we provide comfort and care for each year continue to receive an exceptional level of support towards the end of their lives, as well as helping to influence and enhance best practice in End of Life Care with other providers.

Main purpose & scope

Working closely with the Lead Consultant in Palliative Medicine, the In-Patient Nurse Manager - Clinical Leadis responsible formanaging and coordinating the provision of nursing care on the In-Patient Unit, and providing leadership and management of nursing team staff. Leadership will be consistent at all times with Prospect Hospice’s values, philosophy and strategy, and will ensure that nursing care is delivered by an efficient and effective workforce.

The post holder will actively contribute to the Patient Services clinical governance framework through participation in education and training, and research and audit initiatives.

The prime purpose of the role is to ensure excellence in nursing care over a twenty four hour period, providing nursing advice and support and promoting high standards of professionalism and compassionate care.

A key element will be to ensure day to day management of nursing staff, to ensure a nurse led model of care. This will be achieved through effective workforce planning and development which the post holder will oversee. The post holder is also responsible for ensuring that the day to day contribution of volunteers to patient care needs is well managed and supported by the nursing team.

Key accountabilities and areas of responsibility

Responsibilities will include but will not be restricted to:

Management

To promote the safety, well-being and interests of patients, staff, volunteers and visitors to the In-patient Unit
To act as a management lead for the in-patient nursing team, promoting and maintaining positive professional attitudes and motivation
To ensure that contractual reporting requirements are followed in accordance with national and local guidelines
To ensure that legal requirements relating to assessment of mental capacity, consent, and Deprivations of Liberty authorisation requests are followed and reported internally
To promote a challenging but supportive environment for professional nursing practice
To work closely with the Head of Patient Services and team leaders to identify areas for improvement in service delivery
To support the development and implementation of identified service improvements
To attend Patient Services Committee and other trustee led meetings as requested
To ensure high clinical and environmental standards are maintained at all times
To identify performance, conduct and attitude improvement issues among staff and ensure supportive training and other improvement programmes are implemented, monitored, reviewed and reported
To manage any grievance or disciplinary procedures which arise, in line with policy and human resources advice
To investigate complaints as requested by the Director of Patient Services
To oversee the requisition of supplies, repairs and replacement of equipment within agreed budgets
To participate in the recruitment, selection and induction of inpatient nursing staff
To monitor the quality and content of patient records and documentation systems
To monitor and continuously improve medicines management
To take an intelligent and innovative approach to the use of all resources, especially staff and skill mix

Clinical Effectiveness

To promote clinical excellence through positive role modelling
To demonstrate a pro-active approach to improving patient care outcomes
To assess and monitor risk, responding appropriately on the results to ensure safe delivery of care
To develop an open and questioning culture within practice to enable professionals, patients and carers to participate in developing excellence in care
To ensure the management of incidents, accidents and near misses is both robust and effective and supports a learning culture
To demonstrate a proactive approach to the development of policies, procedures and guidance which improve standards of care

Practice

To work agreed clinical shifts in practice
To monitor and develop the effective organisation and prioritisation of nursing care delivery
To demonstrate advanced empathic interpersonal and communication skills
To support others in the effective assessment, management and evaluation of nursing care
To actively foster supportive, honest and open working relationships within the multi-professional team
To support the delivery of informal and formal training and development to staff, volunteers, patients and carers
Have sound reflective and facilitation skills and use these in practice

Innovation and Change

To ensure positive collaborative relationships between all members of the multi-professional team, other hospice departments, external health and social care providers and patients and families
To actively promote an understanding of the wider hospice organisation, its successes and challenges, amongst the nursing team
To contribute to the internal and external palliative care agenda by attending relevant meetings and groups
To promote the work of the hospice through attendance at conferences and the publishing of original work

This job description is a guide to the work you will be required to undertake. It may be changed from time to time to meet changing circumstances. It does not form part of your Contract of Employment.

Key Contacts

Chief Executive
Director of Patient Services
Head of Patient Services
Clinical Leads and teams across the organisation
Board of Trustees

Directors /Heads of corporate functions and senior managers across the organisation
Stakeholders / Partners
Suppliers / agencies and other bodies, commercial and non-commercial, relevant to the role and purpose of the post.

Person Specification

Skills, Knowledge & Experience

Knowledge and Qualifications

Registered General Nurse with valid NMC registration
Educated to degree level or equivalent level of expertise gained through personal development and experience
Knowledge of and qualification in palliative care
Knowledge of end of life care policy
Diploma in management or willingness to work towards
Knowledge of management of change, in particular bringing about and sustaining cultural change
Knowledge of the principles of effective financial and resource management
Knowledge and experience of multi-disciplinary team working
Good knowledge of the importance of management information systems to effective management practice and communications

Experience

Significant experience in a senior clinical position within palliative care or a related specialty, including managing a service
Experience of successful change management
Experience of audit within health or palliative care
Experience of budget management

Skill and Abilities

Highly developed organisational skills including planning service delivery
Creative and evaluative thinking skills and evidence of application of these skills to decision-making
Excellent communication skills, including the ability to write policies, proposals and reports
Excellent interpersonal skills, including the ability to establish collaborative working relationships
Excellent leadership skills and ability to engage and lead teams during change
Ability to make timely and considered decisions

Personal Qualities

Commitment to the values and ethos of Prospect Hospice
High level of self-awareness and openness to seek and engage with feedback
Commitment to own continued professional and personal development
Commitment to and understanding of equality and diversity and how these translate into good patient care
Flexible, positive and proactive approach to work.

Important Additional Information
The line manager will discuss all elements of the job description with the postholderon an annual basis during appraisal, recognising that some elements may be developed.

JD In-Patient Unit Nurse Manager - Clinical Lead

May 2017