/ JOB DESCRIPTION
Job Title: / Senior Volunteer & Placement Officer
Department: / Sustainable Communities
Office Location: / Blackburn (cover Pennine Lancs)
Job Purpose / To provide volunteering and placement opportunities for participants in More Positive Together ESIF programme for the Pennine Lancashire Cluster identifying existing and new volunteering activitiesand roles. To work with and support Newground sustainable communities staff and other members of the MPT consortium to provide a Pennine Lancashire volunteering programme. The post holder will network with external agencies and community groups to broker appropriate placements and will develop a training and development package for volunteers.
Reporting To / Skills and Enterprise Coordinator Pennine Lancashire
Staff Management Responsibilities / Volunteers
Range of Decision Making
/ Daily decisions relating to the prime objectives of the post and within established policies and procedures.Responsibility for Assets, Materials Etc.
/ Responsible for the safe usage of materials and equipment in compliance with Health and Safety Legislation.Access to computer information and confidential materials etc therefore responsible for the security and management of it under the provisions of the data protection act.
Budgetary Responsibilities / Overseeing project delivery budget
Key Contacts / Services users
MPT consortium members
Local delivery partners and other related organisations
Essential Duties &
Responsibilities / To recruit, retain and support a range of volunteers of different skill and confidence levels and empower them in their volunteering roles. In particular to engage with people who are subject to disadvantage
To liaise with and provide mentoring to partner staff to support the MPT volunteering programme.
To work closely with MPT Mentors and partners to design and develop suitable volunteering roles in Newground and MPT partners and actively recruit individuals into volunteering.
To support participants and retain their engagement with volunteering; encouraging them to participate in sessions and activities which raise aspirations, challenge them physically and emotionally enabling them to reach their full potential.
To organise and deliver a programme of activities, training and celebratory events to increase awareness, build capacity and encourage participation in volunteering that contributes to the health and wellbeing of participants and their progression towards employment and training
To promote and market project activities in line with the requirements of funders and partners, using social media as appropriate
To contribute to monitoring reports including evaluation of the impact of volunteering on individuals health and wellbeing
To ensure that all delivery and provision is compliant with Health and Safety and Safeguarding policies, procedures and guidance.
Provide written and verbal reports as requested and ensure good communication between immediate team members, funders, local key partners, staff at Newground as required and requested.
To demonstrate effective caseload management, achievement of targets, objectives and evidence impact through the effective and accurate recording of activities on the management system through the use of ICT
To supervise volunteers as required and requested.
To deputise on behalf of the Skills and Enterprise Coordinator when necessary.
To have daily management responsibility for, resources and project delivery budget.
To complete and carry out Risk Assessments for all activities and initiatives prior to them taking place, recording and storing them on the Management System for approval from Health and Safety representatives
To ensure familiarity with and compliance to Newground’s policies and procedures particularly Safeguarding, Health and Safety and the Environment.
To take responsibility for own personal development needs by taking part in opportunities throughout the company/external agencies as identified through regular supervision and yearly appraisals.
To undertake such duties as may be required by Newground including requirements for evening and weekend work.
Corporate Duties /
- To represent the Group in a professional manner and to uphold the Group’s Values, Aims and Objectives.
- To seek business opportunities in order to expand the work of Group.
- To attend any training and development events considered necessary, including professional development.
- To uphold, contribute to and promote the commitments within the Equality and Diversity Strategy.
- To observe Health and Safety requirements and report any breaches or potential breaches.
Please Note: / This information is provided to help staff joining the Group to have an understanding and appreciation of the work content of their post and the role they are to play in the organisation. The following points should be noted:
- Whilst every endeavour has been made to outline all the duties and responsibilities of the post, this document does not permit every item to be specified in detail. Broad headings may have been used, which assume that all the usual routines are included.
- Staff should not refuse to undertake work that is not specified on this form. They should record any additional duties they are required to perform and these will be taken into account when the posts are reviewed.
Admin References
File Name / Senior Project Officer (Volunteer Coordinator)
Date / 12.10.16
Compiled / Reviewed By / Tricia Brindle
Part funded by ESF
PERSON SPECIFICATION
Job Title: / Senior Volunteer & Placement Officer
Department: / Sustainable Communities
Office Location: / TBC – Pennine Lancashire
Job Purpose / To provide volunteering opportunities for participants in More Positive Together ESIF programme for the Pennine Lancashire Cluster identifying existing and new volunteering activitiesand roles. To work with and support Newground sustainable communities staff and other members of the MPT consortium to provide a Pennine Lancashire volunteering programme. The volunteer coordinator will network with external agencies and community groups to broker appropriate placements and will develop a training and development package for volunteers
Assessment Code:
E / You must have these attributes as they are the ESSENTIAL requirements of the post.
D / These attributes are DESIRABLE and therefore an advantage
A / Application Form
I/T / Interview/Test (assessment may include a relevant test/practical exercise etc.)
NB: / Successful candidates will be expected to submit any necessary documentary evidence for validation purposes (e.g. references, original certificates etc)
Attributes / E/D / A / I/T
Experience /
- At least 3 years experience of recruitment, managing, coordinating and supporting volunteers
- Experience of working with people of all ages and backgrounds
- Experience of establishing a structured skills and learning programme for volunteers
- Experience of networking and partnership working with local partners and services from statutory, voluntary and private sectors.
- Experience of working to agreed targets, objectives and goals.
- Experience of developing and implanting innovative practice using initiative and judgement.
- Experience of inputting and retrieving data on computerised information systems
- Experience of using Microsoft word and Excel
- Experience of collating data and producing statistical information.
- Experience of working independently
E
E
E
E
E
E
E
E
E
E /
/
Knowledge & Expertise /
- Knowledge of issues affecting volunteers and the unemployed
- Understanding the pressures and demands placed on young people and
- Understanding of developing and implementing volunteering policies and procedures
- Experience of working in or with the voluntary sector
- Understanding of current employment programmes
- Understanding of the varied communities across East Lancashire
- Ability to undertake Risk Assessments
- Ability to motivate others
- Excellent verbal communication skills
- Ability to produce letters and reports
- Computer literacy in respect of word, excel, powerpoint and other applications including social media
D
E
E
E
E
E /
/
Education & Qualifications /
- Extended education, eg degree, HNC, OU study Demonstrate a commitment to continuous professional development
- Mentoring or NLP qualification
E
D /
/
Skills & Abilities /
- Good negotiating and advocating skills
- Ability to work effectively as part of a multi agency team
- Ability to plan, manage, evaluate and continuously improve own workload to ensure its effectiveness and relevance
- Ability to liaise and network effectively with a range of partners and external agencies
- Skills and ability to handle sensitive issues with tact and diplomacy
- To manage a caseload effectively, maintaining accurate records and be accountable for work undertaken.
- To cope with change being flexible and adaptable
- Ability to work under own initiative, organise work schedules and manage time effectively.
- Ability to promote equality and diversity
E
E
E
E
E
E
E
E /
/
Other /
- This role requires twilight, weekend and evening work with a flexible and enthusiastic approach to programme delivery
- A current driving licence and the use of own vehicle with insurance for business use.
- Commitment to providing an efficient and customer orientated service.
E
E
E /
/
Admin References
File Name / Senior Project Officer
Date
Key Competencies / A / I/T
Heading / Level / Definition
Delivering Excellent Customer Service / 2 /
- Takes time to engage with customers and build rapport
- Actively seeks feedback from customers and acts on it
- Remains calm and assertive when faced with challenging and/or aggressive customers
Communicating & Influencing / 2 /
- Considers, understands and uses the appropriate form of communication based on the message and specific needs of the audience
- Presents own ideas and opinions in a calm structured manner without provoking unnecessary conflict
Delivering High Performance / 2 /
- Understands and delivers on objectives for own role (meeting quality standards and deadlines)
- Identifies and communicates the performance requirements for the team and is accountable for them
- Takes appropriate action to address underachievement
/
Managing Change / 2 /
- Is flexible and willing to try new ideas/ways of working in own role
- Encourages others to be open minded and try out new ideas
Making Decisions & Solving Problems / 2 /
- Demonstrates good judgement based on logic, about when to escalate a problem
- Actively looks for innovative solutions to problems, keeping a balance between pragmatism and ‘blue sky thinking’
Developing Self & Others / 2 /
- Demonstrates enthusiasm and a positive attitude towards own development
- Looks for creative and cost-effective ways to develop team members that address specific areas for development
Acting Commercially / 1 /
- Shows respect for resources and equipment , taking care to make sure they are used appropriately and not at risk of being wasted/damaged/stolen
- Looks for opportunities to improve commercial effectiveness within own role (ie, minimising waste)
Building Effective Teams / 2 /
- Is a reliable, trustworthy and effective member of the team – does what they say they will do
- Recognises and uses the strengths of team members
- Works collaboratively with other teams, looking for common aims
Putting Diversity at the Core of what we do / 3 /
- Demonstrates fairness, integrity and consistency in all dealings with others
- Adapts to meet the needs of different audiences
- Collects and considers views from diverse audiences before making recommendations/decision
Safeguarding at the Heart of what we do / 3 /
- Take responsibility for making sure we play our part to deal with concerns about a customer’s wellbeing and safety and always keep the customer at the heart of our actions.
- Persist if help is not forthcoming.
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