Residential Life Supervision Rubric

Skill Area / Entry/Newcomer / Beginner / Intermediate / Advanced/Mastery
Direct Supervision Responsibilities /
  • Supervision of Undergraduate/Graduate Student Staff
  • First professional experience as a supervisor
  • Supervises 10 or fewer student staff
/
  • Supervision of entry level, fulltime staff within Unit
  • Supervision of clerical staff
  • Second+ professional experience as a supervisor
  • Supervises 10+ student staff
/
  • Supervision of mid-level, fulltime staff within unit
  • Supervision of clerical staff
  • Responsible for a significant Residential Life sub-unit
/
  • Supervision of advanced level, fulltime staff within unit
  • Responsible for a Residential Life Unit

Positional Knowledge /
  • Is unfamiliar with the expectations of supervisee’s position
  • Is unfamiliar with supervisee’s position description
/
  • Is familiar with the expectations of supervisee’s position
  • Is familiar with supervisee’s position description
  • Consults job description prior to assigning duties
/ Demonstrates Beginner skills +
  • Understands and can articulate the purpose of supervisee’s position
  • Has a strong working knowledge of how to complete supervisee’s job expectations
  • Reads literature and follows current trends that impact supervisee’s role
/ Demonstrates Intermediate skills +
  • Has and shares knowledge of what is required in supervisee’s position to be successful
  • Understands and effectively addresses significant challenges of the supervisee’s position
  • Able and willing to perform supervisee’s duties as needed
  • Knows when and how to re-write supervisee’s job description to better articulate current and/or future job expectations

Institutional Knowledge /
  • Is unfamiliar with supervisee’s Union contract (as applicable)
  • Is unfamiliar with supervisee’s work/purpose within the larger context of Unit/Department/SACL
/
  • Is familiar with supervisee’s Union contract (as applicable)
  • Is familiar with supervisee’s work/purpose within the larger context of Unit/Department/SACL
  • Has a strong working knowledge of departmental structures and organizational systems that impact supervisee’s position
/ Demonstrates Beginner skills +
  • Is able to apply supervisee’s Union contract to arising situations
  • Is able to accurately inform supervisee of contractual rights/benefits
  • Is able to identify people or offices who can accurately interpret Union contract
  • Utilizes knowledge of departmental/University systems and structures to provide appropriate guidance to supervisee
/ Demonstrates Intermediate skills +
  • Utilizes institutional data (both historical and current) to direct supervisee
  • Regularly seeks knowledge of external practices in order to put Intuitional knowledge into perspective
  • Is able to clearly articulate how and why institutional practices are followed
  • Is fully aware of and actively engages with strategic plans set by higher level administrators

Skill Area / Entry/Newcomer / Beginner / Intermediate / Advanced/Mastery
Accountability /
  • Is unfamiliar with University, Union and/or positional accountability procedures
  • Is unfamiliar with evaluation processes and timelines
  • Is uncomfortable confronting problem behavior and holding supervisees accountable
/
  • Is familiar with University, Union and/or positional accountability procedures
  • Is familiar with evaluation processes and timelines
  • Confronts and documents problem behavior in a timely manner
  • Holds supervisees to consistent standards
  • Aligns personal expectations with departmental expectations
/ Demonstrates Beginner skills +
  • Holds supervisee accountable to expectations set by external stakeholders
  • Appropriately follows-up with external stakeholders regarding supervisee’s performance
  • Seeks regular feedback from supervisees regarding performance as supervisor and demonstrates change as needed
  • Holds self to the same standards as supervisees, if not higher
/ Demonstrates Intermediate skills +
  • Utilizes discipline as an opportunity to demonstrate care for and foster growth in the supervisee
  • Effectively counsels staff out of positions as needed
  • Demonstrates experience with progressive discipline

Professional Development /
  • Is unfamiliar with supervisee’s need for professional development
  • Is unfamiliar with professional development opportunities available to supervisees
/
  • Is familiar with supervisee’s professional develop needs and preferences
  • Supports supervisee is seeking out professional development opportunities that enhance the person and position
/ Demonstrates Beginner skills +
  • Knowledgeable about internal and external professional development opportunities
  • Reads literature and follows current trends that impact supervisee’s role
  • Is able to identify key individuals with whom the supervisee should develop connections
  • Guides supervisee in a development plan that promotes job progression
/ Demonstrates Intermediate skills +
  • Facilitates connections and/or meetings between supervisee and identified key individuals
  • Able to have critical conversations about supervisee’s growth areas
  • Able to develop a supervisee who is not self-motivated
  • Holds staff accountable to professional development goals

Leadership & Role Modeling /
  • Is unfamiliar with how his/her/hir attitudes, behaviors and values impact supervisees
  • Is unfamiliar with appropriate boundaries
/
  • Is aware of how personal attitudes, behaviors and values impact others and amends personal actions as needed
  • Demonstrates professionalism and a strong work ethic
  • Demonstrates and articulates appropriate professional boundaries
  • Maintains confidentiality while reporting staff concerns through appropriate channels
  • Has an established leadership style that can be easily articulated/demonstrated
/ Demonstrates Beginner skills +
  • Demonstrates self-awareness1 and self-management2 in the workplace
  • Demonstrates social-awareness3 and relationship-management4 in the workplace
  • Able and willing to perform supervisee’s duties
  • Engages fully in activities/trainings with supervisees
  • Able to adapt leadership style to meet situational need
/ Demonstrates Intermediate skills +
  • Provides clear vision and direction for supervisees
  • Role models continual self improvement
  • Motivates supervisees to continually improve
  • Intentionally fosters development of supervisee’s self-awareness, self-management, social awareness and relationship management
  • Able to adapt leadership style while maintaining authenticity and core values

Skill Area / Entry/Newcomer / Beginner / Intermediate / Advanced/Mastery
Meeting Facilitation /
  • Is unfamiliar with how to develop a meeting agenda/structure
  • Is unfamiliar with how to effectively facilitate a meeting
/
  • Develops and disseminates agendas for meetings
  • Develops a welcoming atmosphere for supervisee(s)
  • Develops a welcoming atmosphere for guests/presenters
/ Demonstrates Beginner skills +
  • Presents information in a logical and sequential fashion
  • Able to troubleshoot difficult questions
  • Demonstrates professionalism and preparedness as a facilitator
  • Demonstrates responsibility for and knowledge of all content provided (including content from outside sources)
/ Demonstrates Intermediate skills +
  • Facilitates meetings that are engaging, motivational, informative and efficient
  • Demonstrates capability to deescalate stressful situations
  • Supports presenters in developing content that is group/situation appropriate

Visibility & Availability /
  • Is unfamiliar with how to demonstrate visibility and availability
/
  • Posts regular office/work hours
  • Provides an account of where he/she will be during the work day
  • Provides accurate contact information
  • Responds to emails, voicemails and other communication promptly
  • Arrives on time to meetings/work functions
  • Minimizes the cancelation or rescheduling of meetings/work functions
  • Provides staff with consistent notice regarding absences (vacation, sick, personal days)
/ Demonstrates Beginner skills +
  • Regularly, directly observes supervisee’s work
  • Makes an effort to meet in employee’s work space (versus the employee always coming to the supervisor)
  • Maintains systems and standards for supervisee visibility and availability
/ Demonstrates Intermediate skills +
  • Collects feedback regarding personal visibility and availability and makes adjustments accordingly

Administration /
  • Is unfamiliar with the administrative duties related to supervision.
/
  • Completes paperwork correctly and in a timely fashion
  • Familiar with typical administrative tasks/cycles related to supervisor and supervisee positions
/ Demonstrates Beginner skills +
  • Able to train supervisees on paperwork and administrative systems
  • Able to preplan for common administrative tasks/cycles
  • Provides staff with sufficient notice and manageable administrative deadlines
/ Demonstrates Intermediate skills +
  • Holds self and supervisees accountable to administrative deadlines and performance expectations

1Self-Awareness – You recognize your own emotions and how they affect your thoughts and behavior, know your strengths and weaknesses, and have self-confidence.

2Self-Management – You’re able to control impulsive feelings and behaviors, manage your emotions in healthy ways, take initiative, follow through on commitments, and adapt to changing circumstances.

3Social Awareness – You can understand the emotions, needs, and concerns of other people, pick up on emotional cues, feel comfortable socially, and recognize the power dynamics in a group or organization.

4Relationship Management – You know how to develop and maintain good relationships, communicate clearly, inspire and influence others, work well in a team, and manage conflict.