2 of 22 / Effective from
15.05.2006 / Procedure No. DOP/ PS
Revision 5 / ISO Clause
4 to 8
RESEARCH DESIGNS AND STANDARDS ORGANISATION
PSYCHO-TECHNICAL DIRECTORATE
Page No.1 of 20 / Effective from
15.05.2006 /
Procedure No. DOP/ PS
Revision 5 / ISO Clause4 to 8
1. Title: / OPERATING PROCEDURE FOR PSYCHO-TECHNICAL DIRECTORATE
S.NO. / Date of Amendment / Page No. / Revision / Reasons for Amendment
1. / Nil / NA / 0 / FIRST ISSUE
2. / 05.05.1999 / All / 1 / Changes in duties, and procedures.
3. / 01.05.2001 / All / 2 / Changes in organisational chart and procedures.
4. / 27.05.2003 / All / 3 / Up-gradation to ISO 9001:2000
5. / 31.5.2004 / All / 4 / Exclusion of objectives from DOP and change in nomenclatures of technical staff.
6. / 15.05.2006 / 5 / Inclusion of definition of external and internal customer
Issue and Change Authority / ED / MR
Signature
2.0 Purpose:
To lay down the operating procedure of the Directorate in accordance with ISO 9001:2000 Quality Management System.
2.1 / Scope:
Applicable to all activities carried out within the Directorate. There is nil exclusion from ISO: 9001:2000 standards.
2.2 / Abbreviation: / Earlier Desig.
ED
JD
SSO
JSO
SS Gr.I/P
SS Gr.I/E&T
SS Gr.I/Stat
SS Gr.II(P)
SS Gr.II/E&T
SA Gr.-I
DR
SOP
PT / Executive Director
Joint Director/Psychology
Sr. Scientific Officer (Psychology)
Jr. Scientific Officer (Psychology)
Scientific Supervisor Grade-I (Psych.)
Scientific Supervisor Grade-I (Erg. & Trg.)
Scientific Supervisor Grade-I (Statistics)
Scientific Supervisor Grade-II (Psych.)
Scientific Supervisor Grade-II (Erg. & Trg)
Scientific Assistant Grade-I
Directorate Representative of ISO
Schedule of Powers
Psycho-Technical / -
-
-
-
CSRA/Psycho.
CSRA/Erg. & Trg.
CSRA/Statistics
SSRA/Psycho.
SSRA/Erg. & Trg.
JSRA/Training/Lab Assistant
-
-
-
-
2.3 / Responsibility of Documentation:
Establishing
Maintaining
Issuing & Changing / : ED & MR
: All control copy holders
: ED & MR
3.0 / Brief profile of the Directorate:
3.1 / Name of the Directorate: Psycho-Technical Directorate
Address: 3rd Floor, Annexe-II, RDSO, Manak Nagar, Lucknow – 226011.
3.2 / Activities:
3.2.1 / Psycho-Technical Directorate is primarily responsible for development and standardisation of behavioural intervention programmes and their implementation on Indian Railways. Its activities have focus on –
a) Improving employees’ performance, motivation, and job satisfaction, and
b) Preventing accidents due to human lapses.
3.2.2 / Psycho-Technical Directorate carries out in-house as well as collaborative research on human factor problems relevant to traffic safety.
3.2.3 / The directorate has expertise on matters relating to-
a) Job analysis for development of personnel selection, and performance appraisal programmes.
b) Development and Standardization of aptitude testing programmes.
c) Development of job training programme based on need assessment procedures.
3.3 / Infrastructure:
3.3.1 / The directorate has two well equipped laboratories for experimental research on human factors problems.These are (1)Psycho-Technical Lab,(2)Ergonomic Lab. The directorate also has an Optical Mark Reader facility.
3.3.2 / Statistical Package for Social Sciences, version 9.0 is available for high-end statistical analysis.
3.4 / The organisational chart of the Directorate is given in PSO 0078.The responsibilities assigned to officers and staff and their functional duties shall be regulated through PSO 0034 & PS0 0050, respectively. The responsibilities assigned to Directors/Joint Directors in QM in the context of QMS shall be performed by JD/SSO/JSO.
4.0 / Quality Management System
4.1 / Chapter No. 4.0 of QM will be followed.
4.2 / Document and data control:
4.2.1 / In addition to QSP 01, following shall apply:
4.2.2 / SSO is responsible for issue and change of third tier documents with the approval of ED.
4.2.3 / The documents and formats issued by the P.T. Directorate shall be listed in the master list of third tier documents PSM0032. The document issued to individual users shall be maintained in the “Copy holders index of ISO Documents”, PSF0031.
4.2.4 / The third tier document may also be issued electronically.
4.3 / Control of Quality records:
4.3.1 / QSP 02 shall apply.
4.3.2 / Responsibility
S.
No. / Records / ISO clause Reference / Responsibility for Record maintenance /
Identify by
/1 / Management Reviews / 5.6.1 / DR & ED / File
2 / Education, Skills and Experience. / 6.2.2(e) / DR / File
3 / Training / 6.2.2(e) / DR / File
4 / Evidence that the realisation processes and resulting product meet the requirements. / 7.1(d) / NA
5 / Results of the review of requirements related to the product and action arising from review. / 7.2.2 / NA
6 / Design and development inputs. / 7.3.2 / SSO/JSO / File
7 / Results of design and development reviews and necessary action. / 7.3.4 / SSO/JSO / File
8 / Results of design and development verification and necessary action. / 7.3.5 / SSO/JSO / File
9 / Results of design and development validation and necessary action. / 7.3.6 / SSO/JSO / File
10 / Results of the review of design and development changes and necessary action. / 7.3.7 / NA
11 / Results of supplier evaluations and actions arising from the evaluation. / 7.4.1 / NA
12 / Validation of processes, where the resulting output cannot be verified by subsequent monitoring or measurement. / 7.5.2(d) / NA
13 / Unique identification of the product where traceability is a requirement. / 7.5.3 / SSO/JSO / Register
14 / Lost, damaged or otherwise found unsuitable customer property. / 7.5.4 / NA
15 / Basis used for calibration or verification of measuring equipment, where no International or National measurement standards exist. / 7.6 / JSO/SSO / Forms
16 / Results of calibration and verification of measuring equipment. / 7.6 / JSO/SSO / Forms
17 / Validity of previous results, when measuring equipment is found not to conform to requirements. / 7.6 / NA
18 / Internal Audit results. / 8.2.2 / DR & ED / File
19 / Evidence of product conformity with the acceptance criteria indicating the authority responsible for the release of the product. / 8.2.4 / JSO/SSO / File
20 / Nature of the product non-conformities and any subsequent actions taken, including concessions obtained. / 8.3 / NA
21 / Results of corrective action. / 8.5.2(e) / DR & ED / File
22 / Results of preventive action. / 8.5.3(d) / DR & ED / File
23 / Test records of High Speed Train Drivers / 8.2.4 / JSO / Register
24 / Records of psychological testing in P.T. Lab., other than High Speed Train Drivers. / 8.2.4 / JSO / Register
25 / Daily report forms of psychological testing at RRBs. / 7.5.1 / SSO / Forms
26 / Quality Audit Reports of Psychological Testing. / 7.5.1 / SSO / File
27 / Equipment Maintenance Cards. / 6.3 / JSO / Forms
4.3.3 All the above records shall be kept for at least three years and records shall be disposed off by the nominated person with the permission of ED.
5.0 / Management Responsibility5.1 / Chapter No.5.0 of QM will be followed.
5.2 / The Objectives set by the directorate are given in PSG 0093.
5.3 / The Directorate Review Committee will consist of the following:
Chairperson: Executive Director
Member Secretary: Senior Scientific Officer/Psychology
Records of the Directorate review meetings shall be maintained in file No. PT/PP/5.4
6.0 / Resource Management
6.1 / Chapter No. 6.0 of QM will be followed.
6.2 / Qualification, experience and records of the staff shall be maintained on MRF 0306 in file No. PT/PP/5.6.
6.3 / Training needs shall be identified and records maintained on MRF 0002 in file No. PT/PP/5.7.Effectivness of training shall be evaluated on MRF0006
6.4 / All equipment and tests shall be identified and records maintained on PSM 0021 and PSM 0030 respectively.
7.0 /
Product Realisation
7.1 /Chapter No. 7.0 of QM will be followed.
7.1.1 /QSP03, QSP04A & 4B and QSP05 shall apply.
In addition following shall apply.
7.2 / Planning for Product Realisation and customer Related process:7.2.1 / Following are the processes of the Directorate:
1. Test Development
2. Aptitude Testing
3. Projects/Research studies on various issues related to Organisational Behaviour and Ergonomics (viz. Job analysis, Safety, Motivation, Stress, Supervision, Counselling, appraisal of tools, etc.)
4. Co-ordination of testing on Zonal Railways.
The process maps related to above activities are given in Annexure-1/1 to 1/4.
7.2.2 / The reference for initiation of new project is addressed to the Directorate head, who assigns the project to a SSO/JSO.
7.2.3 / The concerned SSO/JSO studies all the requirements with respect to facilities/ capabilities/ time frame available on format MRF0001. Wherever required, other directorates are also consulted and approval taken. Clarifications if any are sought from the concerned party.
7.2.4 / Sometime it may not be possible for the directorate to undertake an assigned project in-house. In such eventuality the project could be farmed out to an outside technical institution. The concerned SSO/JSO shall prepare an estimate for undertaking the work and submit it for financial vetting and approval of competent authority as per requirement of SOP.
7.2.5 / After completion of required formalities, a contract MOU shall be signed with the concerned party, which shall be duly vetted by the Finance.
7.2.6 / Amendments, if any, from time to time shall be dealt in the same manner as above.
7.3 / Design and Development:
7.3.1 / New psychological tests shall be developed using specifications as per PSO 0001.
7.3.2 / Psychological Aptitude Test batteries shall be developed using specifications as per PSO 0002.
7.3.3 / Job Analytic studies shall be conducting as per specifications as per PSO 0003.
7.3.4 / Research studies shall be conducted in accordance with specifications as per PSO 0004.
7.3.5 / For development of tests & research projects Design Input Catalogue shall be made by unit officer on MRF 0301 and approval of ED shall be taken. Design Activity Plan on MRF 0302 shall be prepared for each project by unit supervisor and approved by unit officer.
7.3.6 / Reports on R&D projects shall be released with ED’s approval.
7.3.7 / Projects shall be reviewed at stages identified in design activity plan and records shall be maintained on MRF 0303 in the concerned file.
7.3.8 / Design development, verification and validation are part of psychological test development process and shall be done as per PSO 0001.
7.4 /
Purchasing
7.4.1 /QSP 04 A & B Shall apply.
7.5 /Production and Service Provision
7.5.1 /Control of production and service provision
7.5.1.1 / Work instructions, Guidelines and manuals are prepared for all the processes and psychological aptitude testing.7.5.2 /
Validation of processes for Production and Service provision
7.5.2.1 /Job analysis of ASMs and drivers is being carried out every five years and psychological aptitude test batteries are validated and follow up studies are taken for validation.
7.5.3 /Identification and Traceability:
7.5.3.1 / The individuals referred to Psycho-Technical Directorate for aptitude (psychological) testing are classified as customer supplied products. There are three main categories of customer supplied products:i) Mail/Express drivers to be deployed on high speed trains.
ii) Any other category of personnel from Railways or any other organisation.
iii) Tools/Equipment for ergonomic appraisal.
7.5.4 /
Customer property
7.5.4.1 / Drivers reporting for psychological screening prior to deployment on high-speed trains shall be assigned an ID number and their details shall be entered in register as per PSF0047. The screening of High Speed Train Drivers shall be conducted as per PSW0042 and result shall be advised on PSF0044.7.5.4.2 / The individual other than high-speed train drivers who reports for testing shall be listed in a separate register as per PSF0051 and assigned separate ID Numbers.
7.5.5 /
Preservation Of Product:
7.5.5.1 / The project and study reports published by the Directorate are allotted an identification number as per PSW 0100.All reports mentioned in master list PSM 0023 shall be maintained and issued by the nominated staff as per PSW 0037.7.5.5.2 / The tests developed and procured by Psycho-Technical Unit of the Directorate shall be allotted a unique ID number. The tests mentioned in PSM0030 shall be maintained and issued by nominated SS Grade. I (P) as per work instruction PSW0025.
7.5.5.3 / Psycho-Technical Directorate is required to carryout random inspection of test administration for selection of candidates at Zonal Railways. Inspecting Officer is nominated by ED for such inspections. An employee below the rank of JSO shall not carry out such inspection. Inspection is carried out as per PSF0018 devised for audit of psychological testing programmes.
7.6 /
Control of Monitoring and Measuring Devices:
7.6.1 /QSP05 shall apply.
7.6.2 / Equipment available in Psycho-Technical Unit of the Directorate shall be numbered as per PSW0019 and listed in the master list PSM0021. The equipment shall be maintained in the Directorate as per PSW0033. The measuring equipments shall be listed in PSM0035.7.6.3 / Measuring equipments shall be calibrated as per procedure outlined in PSW0038 and certificate shall be issued on PSF0041.
7.6.4 / Any Computer software used for measurement shall be tested for its efficacy prior to its use. Validation of the software shall be reconfirmed yearly.
7.6.5 / The tests and equipment procured by Ergonomic unit shall be maintained and issued by SS Grade II/E&T as per PSW0063. Calibration shall be as per PSW 0074. The measuring equipment of Ergonomic Unit shall be numbered as per PSW 65 and listed in PSM 0068.
8.0 / Measurement, Analysis and Improvement
8.1 / Chapter No. 8.0 of QM will be followed.
8.2 /
Monitoring and Measurement:
8.2.1 /Customer Satisfaction:
8.2.1.1 /Zonal Railways and Railway Board are the external customers of Psycho-technical dirctorate.
8.2.1.2 / Executive Director shall hold meeting with Zonal Psychologists twice a year to collect feedback on psychological testing, test material etc. The detailed minutes of meetings shall be issued and followed with a view to ensure that users of the tests and other services are fully satisfied. In addition periodical feedback shall be obtained on MRF 0005.8.2.2 /
Internal Audit:
8.2.2.1 / QSP06 shall apply. Records shall be maintained and corrective action shall be taken.8.2.3 /
Monitoring and Measurement of Process:
8.2.3.1 /Necessary checks and verification shall be carried out as per DIC/DAP. Various points of monitoring and measurement have been identified for the processes in MRG 0002 and PSG 0087 so as to enable to ensure conformance to meet customer’s requirement.
8.2.4 /Monitoring and Measurement of Product: