Renaldo Falconer
19 Robin Hood Way
Greenford Middlesex
UB6 7QN
Tel: 07540 377 790
E:
Born: 19 February 1982
A qualified electrician who understands the importance of working safe, and to regulation standard. A wealth of customer service experience and excellent communication skills at all levels.
Looking for electrician roles where I can continue to develop.
Experience
Electrician
City & Guilds
2017
· Level 2 Certificate in Fundamental Inspection, Testing and Initial Verification (2392)
· Level 3 Certificate in the building Regulations for Electrical Installations in Dwellings (2393)
· Level 3 Award in the Requirements Installations BS 7671: 2008 (2382)
· ECS JIB grade Electrical Labourer card holder
· A qualified electrician with knowledge of electrical legislation, codes, and standards of practice. Competent in installing, maintaining and testing electrical systems and equipment in domestic environments. Can read, understand and fill out electrical certificates. Physically fit for demanding work access to own transport and willing to travel. I have an in depth knowledge of safety procedures for both construction and maintenance projects.
· As part of a team I have completed both a first and second fix in a home. We rewired, created and installed light switches, lights, fire alarms, fans and sockets.
· Have safely isolated circuits and changed an entire flats lighting arrangement from ceiling roses to spot lights taking in to consideration IPX requirements for both the bathroom and the rest of the dwelling.
· Have safely isolated circuits, inspected, tested and changed sections of troublesome wiring.
Revenue Centre Assistant
Heathrow Express
Heathrow, Heathrow terminal 3
2008 to present
· I ensure Heathrow Express revenue is protected through various methods and procedures
· Reconcile our customer service representatives daily totals, making sure all discrepancies are investigated, subject to their amount
· Provide assistance at all levels of the company from our Managing director, accounts team to HR and CSR’s
· Replenish and maintain both our ticket machines and internal note and coin deposit recyclers. I often fix both if any faults appear, escalating the matter further if needs be
· Balance the company’s takings daily, this includes safe reconciliation and banking.
· Actively involved in training new members of staff at all levels in cash handling and procedures
Customer Service Representative
Heathrow Express, Paddington and Heathrow
2008 to 2008
· Consistently met safety critical standards at all times
· Checked and sold tickets on board the train, ensuring passengers had the best product for their needs
· Provided extensive travel information to passengers
· Despatched trains from Paddington, Terminal 3, Terminal 4 and 5
· Gave information about and sold relevant products
· Provided customer service to passengers in all ticket offices across various locations of business
Personal Banking Advisor
Abbey, Burnt Oak
2006 to 2008
· Involves making, saving and protecting customers money
· Establishing needs and wants of customer
· Once needs are established, an appropriate account can be opened
· Refer customer, when appropriate, to my mortgage/financial advisor
· Provide accurate information with great customer service
· Contributed to the professional development of new members of staff by training them on using new systems and obtaining sales
Customer Sales Advisor
Gap Plc, Oxford St
2004 to 2006
· Provided the customer with information about our products
· Dealt with customer returns
· Offered till services, also cashed up floats at the end of the day for colleagues
· Helped to maintain the health and safety of the shop floor
Customer Services
Ikea, Brent Park
2002 to 2004
· Made sure all customer quires were swiftly dealt with.
· Dealt with customer returns
· Provided support for my supervisor
· Helped to maintain the health and safety requirements of the loading bay
Merit Sales Assistant / till user/ stock room worker/ sponsor
NEXT retail, Oxford St
1997 to 2002
· Dealt with customers needs/ returns/ queries and sales
· Received replenishment list from computer and placed garments on shop floor
· Maintained excellent presentation of the shop floor and all health and safety requirements
· Sponsor for new members of staff and taught them how to provide a good standard of customer service and correctly carry out procedures
Education
Kingston University Sept 2002 - 2006
BSc Media Technology (2:2)
Barnet College Sept 2000 - 2002
Advanced GVNQ Media Technology (Merit)
Maida Vale College Sept 1998 – 1999
GCSE’s
English Literature C
English C
Sociology B
History D
Maths D
North Westminster School Sept 1993-1998
Obtained five GCSE’s
FSA (Financial Services Authority)
I underwent FSA training whilst at Abbey. FSA are a body that Govern all financial institutes. The FSA ensure all banks give customers the relevant information for them to make informed decisions. They also make sure that all banks fall in line with correct procedures.
All personal bankers at Abbey have to pass the FSA test in order to operate fully as a personal banker. I achieved well on the FSA assessments with a 90% pass.
Achievements
An achievement that stands out was going back to college to get my GCSE’s and passing, enabling me to gain entry on to my course in media technology at Kingston University. I successfully completed my degree and achieved a 2:2 grade.
I achieved second place on the Referral League Table at Abbey, which includes over 150 other cashiers in west London branches. This was within four months of working for the company. I rapidly progressed from a cashier to a personal banker, on account of my hard work and determination.
As an author, I have also self-published a fiction novel and several other short stories.
Interests
My interests include fitness training, writing and music. I voluntarily train a small group of people every other Sunday and enjoy seeing the progression in their fitness levels. I had the honour of training with the Kingston University boxing team, who have won the university boxing league on many occasions. Since leaving university I have continued to attend a local boxing club in my spare time. My interest in music spreads across many genres. I am an independent author who has published an 80’000 word novel in 2014 and I am due to release another in May 2018. When not writing I enjoy learning guitar, meeting with friends, family and socialising.
Personal
Full clean driving licence
British passport
Non-smoker