Personal profile:
  • Over 8 years of experience in Cargo movement sector, Handling Cargo Sales & professional in the airline industry.
  • Belief in TEAM building,drilling down to root causes to find solutions to improve, customer satisfaction, and providing new solutions to train staff. Focus on being proactive versus reactive.
  • Ability to multi-task, prioritize workflow to ensure all deadlines are met, and work under pressure in a fast-paced dynamic environment.
  • Excellent interpersonal and communication skills, time and self-management abilities.

Relevant Skill, Experience and Knowledge

  • Expertise in providing Rate, ensure compliance with all local and international cargo rules and regulations, Freight clearance, Database maintenance and superior customer services.
  • Expertise in the area of managing Safety aspects in the Air Safety Fields by maintaining all Safety Procedures & norms.
  • Coordinating with LH INSIDE SALES TEAMS located in various countries.
  • General Provisions of Import and Export, Commercial Laws and International Trade Laws. With a positive attitude, able to handle assignments under high pressure and consistently meet deadlines.
  • Working in special Monitoring team called MCU. Monitoring the discrepancy occurred in the handling of the shipments of high priority and taking the recovery action by mailing and the telephonic conversation with the station staff.
  • Inbound andoutbound calls on basis of e-mail received for booking request, queries, complaints and claims from customer side.
  • Monitoring the Cool Td. Passive Shipments and preparing reports on weekly and monthly basis on excel sheet.
  • Involved in Corresponding with agents via e-mails and faxes regarding their Rates, Cargo booking requests, cancellations and updating using Lufthansa system within specific time range, after following the stringent rules and regulations of Lufthansa Cargo AG, keeping service level on high priority.
  • DGR bookings as per the DGR regulation. Special training has been tacking (CAT 7/8 and 10) from LUFTHANSA CARGO

Core Competencies

Cargo Sales ~ Customer Service~ Relationship Management ~ Team Management~ Interpersonal Communication ~Inbound and Outbound calls ~ Inbound and Outbound flight ~ Special Cargo Handling ~ IATA & DGR Rules & Regulations ~ Import Export Provisions ~ Air Safety Fields

Business Orientation:

  • Trained staff on all Sales, Operational and Client support matters.
  • Planning, preparing and reviewing the training curriculum for training purposes.
  • Proven abilities in Import clearances of goods from all over the world in compliance with various stake holders i.e. DIAL, DCCAA, ACCAAI, BAR(I) and CELEBIand Government agencies.
  • Strong database maintenance, administration and computer skills that focus on profitability.

Account Management Skills:

  • Experienced in delivering service and ability to deal with demanding customers through telephonic and mail conversation with focus on client account management.
  • Resolution and client services specialist.

Education & on Job Trainings:

  • BBA from Dr. C.V Raman University, Bilaspur (C.G), India
  • A1 & A2 level in Italian language from Italian Cultural Center New Delhi

On Job Training:

  • Business Law
  • Business Management
  • Transportation Systems
  • Logistics Processes
  • Risk Management
  • Reports & Presentation
  • Transportation Economics
  • Integrated Logistics
  • Transportation Law
  • Organizational Behavior
  • LH System, iCap, AWB stocking and an overview over CALOGI by dnata trainer
  • Hold a certified training of warehouse advanced 2011 for Lufthansa cargo stations from Lufthansa cargo training academy. It’s mainly a damage prevention programmed to eliminate the several million of Euros spent every year on repairing of different ULD fleet through external companies.
  • Documentation & limitations of dangerous goods transporting from different aircrafts. State & operator variations. Overview of handling, packing, marking & labeling of dangerous goods.

Work Experience:

RDM (I) PVT.LTD(Joint venture of Lufthansa Cargo and Bird Group) (MAY 2007 – SEP 2015)

Lufthansa Cargo – Team Leader

  • Handling team of 24 member’s dotted line reporting to me.
  • Review and analyze complex product to assure that the correct and most advantageous harmonized system classifications have been achieved
  • Research, analyze and compile business cases to support maximum duty reductions
  • Coordinating with various stakeholders on a regular basis to ensure the delivery & maintain quality log of the same.
  • Leading the Weekly Calls with internal customers of Lufthansa Germany, Lufthansa USA and BOSCH Manila (Lufthansa client) to review logged issues.
  • Monthly Reporting & data maintenance of call logs & shipment orders.
  • Key responsibilities include Training new employees & maintaining Quality Tracker.
  • Anticipate, identify, and resolve problems that delay the release or delivery of cargo.
  • Ensure consistent and accurate documentation by maintaining master files and procedures and updating customer processes to maintain and improve the customer experience.
  • Retain existing clients and looking for new opportunities by providing competitive shipping rates.

Achievements:

  • Recognized as Top Talent and nominated for being trained on “Special” shipments organized directly by Lufthansa.
  • Awarded Most Valuable Player for FY12.

Other Experience:

  • Worked as Freelancer for Italian Language for 5 years.
  • This involved technical & non-technical translation, interpretation in Business Meets, etc.

Languages Known:

  • English, Hindi, Urdu & Italian

Computer Skills:

  • Diploma in Computer Applications from NIIT
  • Microsoft Office- MS Word & Excel, Power Point & Outlook
  • LH system, iCAP and other Cargo based applications- Amadeus & Unisys etc.

Passport Details:

  • Date of Birth:15/12/1981
  • Passport Number: J8915109
  • Date of issue:14/07/2011
  • Passport Validity:13/07/2021
  • Place of Issue: Patna, India