[Project Name]

Release X.X: [Release Short Name]

RUNBOOK (v X.X)

Description Detail Here

Description Detail Here

Description Detail Here

Document Control & Revision History
Document

Title of Document / Runbook
Purpose / The Run Book is the reference for resources post-deployment that details how to support and troubleshoot the new application functionality once deployed.
Location / [Sharepoint location]
PMO ID No. / [PMO ID No.]

Owner/ Author

Name / John Smith
Title / Development Lead
Department / PMO
Email /
Phone / 212-232-000

Reviewer(s)/ Approver

Reviewer / Signature/ Initials / Date
Jane Doe / mm/dd/yy
Peter Johnson / mm/dd/yy
Michael Fisher (Final Approver) / mm/dd/yy

Change Details

Version / Change Highlights / Author / Date
1 / First draft / John Smith / mm/dd/yy
2 / Internal team feedback incorporated / John Smith / mm/dd/yy
3 / Internal team feedback incorporated / John Smith / mm/dd/yy

RUNBOOK (v X.X)

1.Introduction

2.Document Scope

2.1.Topic Header

2.2.Topic Header

3.Functionality

3.1.Applications Overview

3.2.Host Applications

3.3.URL’s/ Architecture

3.4.Environment Description and Special Notes

4.Administrative Procedures

4.1.Procedure 1 - Name

4.2.Procedure 2 – Name

5.Troubleshooting Procedures

5.1.Topic Here

5.2.Topic Here

5.3.Topic Here

6.Disaster Recovery

6.1.Topic Here

6.2.Topic Here

6.3.Topic Here

7.Failover Plan

7.1.Topic Here

7.2.Topic Here

7.3.Topic Here

8.Generate Application Deployment Package

8.1.Topic Here

8.2.Topic Here

8.3.Topic Here

9.Appendix A

  1. Introduction

This document provides a description of the configurations and troubleshooting procedures for [project name]. It details the equipment, configurations and procedures that pertain to the [project name] infrastructure.

  1. Document Scope

The Runbook is the procedures repository for management of the [project name] applications.

2.1. Topic Header

Text description presented here.

2.2. Topic Header

Text description presented here.

  1. Functionality

3.1. Applications Overview

Text description presented here.

3.2. Host Applications

Text description presented here.

Application / Purpose / Installation Location
[Application Name] / [Description of application] / [Location]
[Application Name] / [Description of application] / [Location]
[Application Name] / [Description of application] / [Location]
[Application Name] / [Description of application] / [Location]
[Application Name] / [Description of application] / [Location]

3.3. URL’s/ Architecture

Text description presented here.

3.4. Environment Description and Special Notes

Text description presented here.

Web Servers

Text description presented here.

[Server Name]
Install Directory: / [information here]
Version: / [information here]
Start: / [information here]
Stop: / [information here]
Port: / [information here]
[Server Name]
Install Directory: / [information here]
Version: / [information here]
Start: / [information here]
Stop: / [information here]
Port: / [information here]
[Server Name]
Install Directory: / [information here]
Version: / [information here]
Start: / [information here]
Stop: / [information here]
Port: / [information here]
[Server Name]
Install Directory: / [information here]
Version: / [information here]
Start: / [information here]
Stop: / [information here]
Port: / [information here]
  1. Administrative Procedures

4.1. Procedure 1 - Name

Text description presented here.

Subtopic

Text description presented here.

Process
[description here]
Start
1 / [description here]
2 / [description here]
3 / [description here]
Stop
1 / [description here]
2 / [description here]
3 / [description here]

Subtopic

Text description presented here.

Process
[description here]
Start
1 / [description here]
2 / [description here]
3 / [description here]
Stop
1 / [description here]
2 / [description here]
3 / [description here]

Subtopic

Text description presented here.

Process
[description here]
Start
1 / [description here]
2 / [description here]
3 / [description here]
Stop
1 / [description here]
2 / [description here]
3 / [description here]

4.2. Procedure 2 – Name

Text description presented here.

Subtopic

Text description presented here.

Process
[description here]
Start
1 / [description here]
2 / [description here]
3 / [description here]
Stop
1 / [description here]
2 / [description here]
3 / [description here]

Subtopic

Text description presented here.

Process
[description here]
Start
1 / [description here]
2 / [description here]
3 / [description here]
Stop
1 / [description here]
2 / [description here]
3 / [description here]

Subtopic

Text description presented here.

Process
[description here]
Start
1 / [description here]
2 / [description here]
3 / [description here]
Stop
1 / [description here]
2 / [description here]
3 / [description here]
  1. Troubleshooting Procedures

5.1. Topic Here

Text description presented here.

Activity / Expected Result / Actions based on Expected Result
1 / [information here] / [information here] / [information here]
2 / [information here] / [information here] / [information here]
3 / [information here] / [information here] / [information here]

5.2. Topic Here

Text description presented here.

Activity / Expected Result / Actions based on Expected Result
1 / [information here] / [information here] / [information here]
2 / [information here] / [information here] / [information here]
3 / [information here] / [information here] / [information here]

5.3. Topic Here

Text description presented here.

Activity / Expected Result / Actions based on Expected Result
1 / [information here] / [information here] / [information here]
2 / [information here] / [information here] / [information here]
3 / [information here] / [information here] / [information here]
  1. Disaster Recovery

6.1. Topic Here

Text description presented here.

No. / Procedure / Contact Team / Est. Time Duration / Confirmation / Expected Result
0000 / [procedure description] / [team name] / [duration] / [confirmation] / [result]
0000 / [procedure description] / [team name] / [duration] / [confirmation] / [result]
0000 / [procedure description] / [team name] / [duration] / [confirmation] / [result]
0000 / [procedure description] / [team name] / [duration] / [confirmation] / [result]

6.2. Topic Here

Text description presented here.

No. / Procedure / Contact Team / Est. Time Duration / Confirmation / Expected Result
0000 / [procedure description] / [team name] / [duration] / [confirmation] / [result]
0000 / [procedure description] / [team name] / [duration] / [confirmation] / [result]
0000 / [procedure description] / [team name] / [duration] / [confirmation] / [result]
0000 / [procedure description] / [team name] / [duration] / [confirmation] / [result]

6.3. Topic Here

Text description presented here.

No. / Procedure / Contact Team / Est. Time Duration / Confirmation / Expected Result
0000 / [procedure description] / [team name] / [duration] / [confirmation] / [result]
0000 / [procedure description] / [team name] / [duration] / [confirmation] / [result]
0000 / [procedure description] / [team name] / [duration] / [confirmation] / [result]
0000 / [procedure description] / [team name] / [duration] / [confirmation] / [result]
  1. Failover Plan

7.1. Topic Here

Text description presented here.

No. / Procedure / Contact Team / Est. Time Duration / Confirmation / Expected Result
0000 / [procedure description] / [team name] / [duration] / [confirmation] / [result]
0000 / [procedure description] / [team name] / [duration] / [confirmation] / [result]
0000 / [procedure description] / [team name] / [duration] / [confirmation] / [result]
0000 / [procedure description] / [team name] / [duration] / [confirmation] / [result]

7.2. Topic Here

Text description presented here.

No. / Procedure / Contact Team / Est. Time Duration / Confirmation / Expected Result
0000 / [procedure description] / [team name] / [duration] / [confirmation] / [result]
0000 / [procedure description] / [team name] / [duration] / [confirmation] / [result]
0000 / [procedure description] / [team name] / [duration] / [confirmation] / [result]
0000 / [procedure description] / [team name] / [duration] / [confirmation] / [result]

7.3. Topic Here

Text description presented here.

No. / Procedure / Contact Team / Est. Time Duration / Confirmation / Expected Result
0000 / [procedure description] / [team name] / [duration] / [confirmation] / [result]
0000 / [procedure description] / [team name] / [duration] / [confirmation] / [result]
0000 / [procedure description] / [team name] / [duration] / [confirmation] / [result]
0000 / [procedure description] / [team name] / [duration] / [confirmation] / [result]
  1. Generate Application Deployment Package

8.1. Topic Here

Text description presented here.

No. / Procedure / Contact Team / Est. Time Duration / Confirmation / Expected Result
0000 / [procedure description] / [team name] / [duration] / [confirmation] / [result]
0000 / [procedure description] / [team name] / [duration] / [confirmation] / [result]
0000 / [procedure description] / [team name] / [duration] / [confirmation] / [result]
0000 / [procedure description] / [team name] / [duration] / [confirmation] / [result]

8.2. Topic Here

Text description presented here.

No. / Procedure / Contact Team / Est. Time Duration / Confirmation / Expected Result
0000 / [procedure description] / [team name] / [duration] / [confirmation] / [result]
0000 / [procedure description] / [team name] / [duration] / [confirmation] / [result]
0000 / [procedure description] / [team name] / [duration] / [confirmation] / [result]
0000 / [procedure description] / [team name] / [duration] / [confirmation] / [result]

8.3. Topic Here

Text description presented here.

No. / Procedure / Contact Team / Est. Time Duration / Confirmation / Expected Result
0000 / [procedure description] / [team name] / [duration] / [confirmation] / [result]
0000 / [procedure description] / [team name] / [duration] / [confirmation] / [result]
0000 / [procedure description] / [team name] / [duration] / [confirmation] / [result]
  1. Appendix A

Text description presented here.

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