Recruitment Requisition Form

Job Description

Job title: Shop Manager – Wokingham

Directorate: Fundraising, Marketing & Communications

Responsible to: Area Manager – Shops

Responsible for: Assistant Shop Manager, Volunteers

Main purpose of job

To achieve agreed sales and profit targets whilst minimising costs and maintaining a strong presence in the high street to benefit the charity.

Desirable qualifications

·  Full UK driving licence

Essential skills and experience

·  Experience of working in a retail environment

·  Achieving success against sales and profit targets

·  Experience of managing a diverse team of people

·  Cash handling and reconciliation

·  Customer service

·  Computer literate with experience of Outlook and use of the Internet

Desirable experience

·  Managing volunteers

·  Experience of fundraising

The person

·  Good organisational skills with the ability to plan and prioritise

·  Good time management skills

·  Excellent interpersonal skills

·  A motivational person-manager and good team builder, who recognises potential in people

·  Entrepreneurial and commercially minded, able to identify and exploit income opportunities

·  Creative flair with an eye for detail and able to present stock to the highest standard

·  Able to work on own initiative

·  Flexible attitude and a positive and outgoing personality

·  You will be required to wear a Blue Cross uniform

·  The Blue Cross values are Integrity, Dynamic, Responsible, Compassionate and Fair & Reasonable, and you will be expected to live these values in the way that you work, the decisions that you make and how you interact with others.

Duties and responsibilities

·  Achieve agreed sales targets and maximise profit through effective cost control and make informed management decisions to ensure shop performance

·  Ensure that effective systems are in place to achieve the agreed processing targets in order to maintain shop density levels

·  Be responsible for the appropriate and optimum pricing of goods in the shop

·  Maintain a high standard of merchandising and display, both windows and in store, in accordance with Blue Cross guidelines

·  Minimise stock loss of new goods and carry out stock takes when required

·  Actively recruit volunteers and provide training and ongoing support to ensure they are able to carry out their roles to the required standards

·  Ensure the shop is adequately staffed at all times during the agreed opening times

·  Motivate other employees and volunteers to achieve the shops full potential

·  Comply with Blue Cross financial and administrative procedures within agreed timescales

·  Accurately input shop data for takings, banking and Gift Aid figures

·  Effectively communicate relevant information on Blue Cross standards and procedures to employees and volunteers

·  Ensure that all directives from Head Office are communicated and implemented

·  Ensure that a high level of customer service is maintained in the shop

·  Ensure the safe and secure handling of money and security of the premises and stock at all times

·  Build relationships with the local community to raise awareness of the Blue Cross and to generate quality donated goods

·  Ensure high standards of cleanliness in all areas of the shop premises

·  Ensure the shop meets standards required by Health & Safety, DDA, Trading Standards and Fire Regulations legislation

·  Work as part of the Retail team to assist with new shop openings and to provide cover at other shops when required

·  Travel to Burford Head Office and other sites to attend meetings and training sessions when required

Salary

£18,051 pro rata per annum

Job details

9.00am to 5.00pm, five days a week (35 hours per week) on a rota to include some Saturdays, Sundays and Bank Holidays. However, due to the nature of the work of Blue Cross and this post it will be necessary to exceed these hours when the work load demands.

THIS JOB DESCRIPTION IS NOT EXHAUSTIVE

If you feel you have the skills and experience to apply for this position, please complete and return the application from. You may submit your CV together with any supporting information as part of your application. You can either email your completed application form to or post it to:

Human Resources

Blue Cross

Shilton Road

Burford

Oxfordshire

OX18 4PF

Closing date for receipt of applications is Monday, 13 March 2017

Integrity Dynamic Responsible Compassionate Fair & Reasonable 1