Catering Assistant
Job and Person Specification
Job Title
Catering Assistant
Reporting to
Café Manager
Responsible For:
To ensure customers are greeted and served with the highest standard of customer care and professional efficiency.
The Mission of Lichfield Cathedral
Lichfield Cathedral is called to live and proclaim the transforming love of God. Through the fullness of its life in the spirit, it seeks to be a sign of the friendship and freedom that God in Jesus Christ has given the whole world to enjoy.
The Cathedral is embarking on a major period of fundraising with the aim to raise £20 million for the regeneration of the Cathedral and the Close over the next ten years.Alongside this, the Cathedral has an ambition to increase the number of people attending services, increase the number of visitors and through positive engagement deliver high standards of support and care to our congregation, pilgrims and visitors.
The Catering Assistant role is essential for the smooth running of the Chapter’s Café. The Café is an important part of the Cathedral’s income generation but also plays a critical role in the Cathedral’s hospitality and welcome to visitors.
The Strategic Vision of Lichfield Cathedral – Key Priorities
  1. Reaching a new public and making new Christians; by 2019 we want to double our visitor numbersand significantly increase our worshipping congregations.
  2. Developing partnerships with the Diocese and Cathedral School across a range of activities, so that the Cathedral plays a key role in the delivery of Diocesan priorities.
  3. Nurturing Christian faith, worship and understanding through learning, exhibitions, events and interpretation of the Cathedral.
  4. Securing city alliances to boost economic activity and the cultural and visitor economy.
  5. Renewing and repairing the Cathedral and Close and giving the Cathedral the facilities and infrastructure for future demands.
  6. Securing the finances for £20 million of development and increasing revenue streams.

Main Job Purpose
  • To assist Chapters staff with any reasonable tasks

Principal Areas of Accountability
  • To ensure the highest levels of customer service

Job Activities
The following activities will be undertaken by the post holder:
  • To greet customers.
  • To advise customers of food and beverage selection and to take orders to maximise sales
  • To set and clear tables
  • To serve at tables
  • To wash up
  • To put away deliveries and bring stock up from the cellar
  • As required to operate till, polish glasses and cutlery
  • Serve food and beverages to functions in different buildings
  • To undertake any other reasonable tasks.

Person Specification
Essential
  • Excellent customer service.
  • Experience of working as part of a team.
  • Excellent attention to detail.
  • Excellent oral and written skills.
  • Ability to engage with the public in a positive manner.
  • Must cope well under pressure.
  • Well presented, politeand friendly.
  • Ability to work weekends or weekdays and occasional weekends
Desirable
  • Ability to work evenings
  • Barista experience
  • EPOS experience
  • Experience of working with volunteers.
  • Committed to the Cathedral’s Christian ethos, vision and ministry.

I confirm that I have received a copy of the job description set out above.
Signed: ………………………………………………………..Date: ………………………...
(employee)
Signed: ………………………………………………………..Date: ………………………...
(on behalf of Lichfield Cathedral)