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Dear Applicant

RE: Civil Enforcement OfficerPost Ref: 1607

Thank you for your interest in the above post. Please find enclosed in this application pack the following documents:

  • Application Form and Guidance Notes
  • Job Description
  • Person Specification
  • Structure Chart

Application Form:

The application form plays a key part in our selection process. We use the information you provide to shortlist for interview.

You are urged to ensure that all the information contained in your application is relevant and that you demonstrate how you meet the criteria on the person specification. Please use the person specification for guidance when filling in the application form.

References: If successful at interview, Ipswich Borough Council will seek to obtain two employment references. Wherever possible the name of your first referee must be from current employment/education and the second from either current or former employment/education. If you cannot provide an “employment” reference please contact the HR Team at Ipswich Borough Council for further assistance.

For your information, the salary for this post is: £21,645 - £23,057 per annum.

The closing date is 5pm Tuesday 1st September 2015. Please send your completed application form to Human Resources, 2nd Floor – West, Grafton House, 15-17 Russell Road, Ipswich, Suffolk, IP1 2DE or email it to .

If you have any recruitment queries, please do not hesitate to contact us on 01473 432766. Please leave your name, number and brief details of your question and a member of the recruitment team will call you back.

Ipswich Borough Council

Job Description: A21

Civil Enforcement Officer

Main Purpose of Job

To promote responsible parking and ensure the free flow of traffic movement. Responsible for the enforcement of legislation relating to the Road Traffic Act (1991) as amended and any subsequent related legislation. To promote the responsible citizenship in respect of litter, graffiti and related issues.

Main Duties

  1. To patrol IBC car parks, on street parking, restricted parking areas and residents parking zones to monitor compliance and enforce the law contained within the Road Traffic Act (1991) and any subsequent legislation including parking orders.
  1. Take appropriate enforcement action under the current legislation to include the issue of Penalty Charge Notices using handheld computer equipment, investigate suspected fraudulent use of permits, collect photographic evidence, keep detailed notes and make written reports for any subsequent legal action and attend Magistrates Court or Adjudication Tribunals as required.
  1. Patrol the streets within Ipswich borough boundaries to monitor compliance and enforce the law contained within Environmental Protection Act 1990 and any other related legislation
  1. Ensure all Pay and Display machines are operational by carrying out regular ticket stock checks, identifying fault codes and rectifying those within capability, arranging a call out formore serious faults.
  1. Maintain good working relationships with other service areas as well as with external agencies such as the Police and DVLA, by reporting abandoned or unlicensed vehicles, fly tipping etc.
  1. Report any missing signage, damage to equipment or anything that in your opinion may constitute a Health and Safety risk.
  1. Such variations as may be required from time to time without changing the general character of the duties shown above or the level of responsibility entailed.

/ Ipswich Borough Council
Person Specification
Civil Enforcement Officer
ATTRIBUTES / ESSENTIAL / DESIRABLE / METHOD OF ASSESSMENT
Qualifications / GCSE Maths and English or equivalent skills / experience / Relevant parking control qualification
Conflict management training / Certificates / Application form
Work related experience / job related skills / Experience of working in a customer facing environment / Working with customers in confrontational situations
Previous experience in a similar role / Application form / Interview
Specialist knowledge / Relevant Health and Safety knowledge / Knowledge of Road Traffic Regulation Act (1984);Traffic Management Act 2004, Local Parking Orders; Enforcement legislation / Application form / Interview
Job Related Skills / Ability to record accurate information, write reports and take photographic evidence
Computer skills; word processing, inputting and retrieving data, email
Good organisational skills / Basic machine fault diagnosis and rectification / Application form / Interview
Personal skills / Good customer care skills: ability to deal enquiries / complaints; conflict resolution
Excellent communication skills, both verbally and in writing to people of all levels and external organisations / Application form / Interview
Specialist working conditions / Patrolling Ipswich streets, manoeuvring around parked vehicles and working outside in all weathers
Ability to travel around Ipswich
Will be required to wear a uniform
Will be required to work outside of normal office hours
This role is subject to an enhanced CRB disclosure / Application form / Interview

Updated April 2014

Updated April 2014