Job Description
Job Title / Service Co-ordinator – Independent Living ServicesJob Band / 2B / Salary / £18,619 FTE per annum
Department / Health & Social Care /
Division
/ South of EnglandReporting To / Service Manager – IL / Location / Great Western Hospital
Duration / 30 hours per week, fixed term until 13st October 2016. Working pattern: Monday – Friday 10-5 /
Last Updated
/ April 2016Context
The Red Cross is the largest voluntary humanitarian organisation in the world. It promotes humanitarian values and provides emergency help to people in short-term crisis in the UK and overseas. Within the UK, the British Red Cross (BRCS) operates through 50,000 volunteers and 3,000 staff.
Our success in making a difference to the communities in which we operate is dependent on the quality, availability and delivery of aid to those in crisis. Services are delivered by teams comprising Senior Service Managers, Services Managers and Service Co-ordinators.
We seek to ensure that our organisation and our services are relevant and accessible to all. We value fresh perspective and insight gained by involving and welcoming people from the widest possible diversity of background, culture and experience.
Scope
The post holder will co-ordinate the Swindon Home from Hospital Service. This service provides time-limited care and support, both practically and emotionally to individuals following a hospital stay. The service supports people who do not have existing support networks and support is provided for approximately six weeks by local Red Cross volunteers. The scheme is service user focused, helping to build confidence and independence to rebuild and sustain levels of independence.
Overall Purpose of the Post
To provide daily co-ordination and supervision of the Home from Hospital services and volunteers from a hospital setting. To ensure a high standard of service delivery in the provision of the Home from Hospital services.
Main Duties and Responsibilities
Based predominately within Great Western Hosptial, providing the daily co-ordination of the Home from Hospital service in Swindon.
To line manage volunteers and a small team of staff.
Meet with identified service users and conduct an assessment of need with them to establish the level of support required, deliver and coordinate delivery of the service as appropriate.
To keep in regular contact with potential referrers to the service within the hospital (especially those involved with hospital discharge), visit hospital wards regularly to raise the profile of the service, and attend multi-disciplinary team meetings on some wards where possible, building good working relationships within the hospital.
Ensure that service promotion is effective, including attending hospital staff meetings and department marketing.
To respond to and process referrals to the service without delay, keeping accurate written and electronic logs of activity undertaken.
To recruit volunteers for the services, and implement all BRC policies concerning volunteers.
To identify individual volunteer training needs, implementing BRC policies concerning training for Home from Hospital volunteers. Ensure that high standards of service specific training are provided for the Home from Hospital volunteers as appropriate.
To provide support and leadership to Home from Hospital volunteers and keep them motivated.
To make volunteers delivering the Home from Hospital Service aware of Health and Safety regulations concern their service and their own responsibility for Health and Safety.
Monitor and review service activity (providing management information and reports as required) and support the evaluation of service quality by various means including collecting service user feedback.
Administer the Home from Hospital office/work station.
To participate in fundraising activities where possible i.e. Red Cross Week
As appropriate, to respond to an emergency call-out by the BRC.
To be committed to the Fundamental Principles and the Equal Opportunities policy of the BRC.
To undertake any other duties as requested by the Services Manager, Senior Services Manager or Operations Director.
Person Specification
Job Title: Service Co-ordinator – Health & Social Care Band: 2BEducation/ Training
/ Educated to GCSE level or equivalent**Experience
/ Experience of managing staff and volunteers**Experience of working with vulnerable people**
Working in partnership with external organisations**
Experience of working in a hospital setting**
Knowledge/ Technical Skills
/ Knowledge of services to be co-ordinatedIT literate. Experience of using email, word processing and spreadsheet packages**
Ability to contribute to the development of operating plans
Knowledge of Health and Safety practices & Lone Working policies**
Knowledge of POVA (Protection of Vulnerable Adults) and Child Protection legislation**
Knowledge of Safeguarding legislation**
Understanding of how to improve service quality for the benefit of users
Ability to collate and interpret a range of management information including statistical information and user feedback**
Ability to identify and assess people’s needs**
Ability to promote the Home from Hospital service and to raise its profile**
Personal skills
/ Excellent communication skills**Presentation/Training skills
Ability to work as part of a team**
Ability to work alone, use own initiative and to be self-motivating**
Organisational skills**
Ability to manage own time and workload, and respond to and prioritise a range of competing demands**
Passion and enthusiasm for supporting vulnerable people**
Special Circumstances
/ Able to work unsociable hoursAble to respond to emergency situations
Able to work flexible hours on occasions**
Able to work and travel as appropriate to the needs of the job, and more widely in the Area/Territory as required**
Have access to own transport**
**Minimum short-listing criteria. N.B. All disabled candidates who meet these criteria must be short-listed for interview in line with our commitment under the two- tick symbol scheme.
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