Random House BIZ Site

How To

Business Solutions

.biz made simple

Part I: Log-in

Registering as the Administrator

Entering your Temporary User name and Password

Administrator Responsibilities

Changing User names and/or Passwords

Setting up Other Users

PART II: Title Look-Up

Step 1: How to Look up a Title

Step 2: Sample title search

Step 3: Title View Page

Step 4: More Title Information

Step 5: Author Information Tab

Step 6: Title Inventory

PART III: Order Look Up

Step 1: Search by PO

Step 2: Results from a PO Search

PART IV: Shipping Status

Step 1: Tracking Your Shipment

Step 2: Shipment Information

PART V: Invoice Look-Up

Step 1: Searching for an Invoice

Step 2: Search with a List

Step 3: Search using a Date Range

Step 4: Results from an Invoice Search

Step 5: To Receive Multiple Invoices in an Email

PART VI: Instant Credit For Damages

Step 1: Instant Claim Rules

Step 2: Placing Your Claim

Step 3: Entering Claim Details

Step 4: Selecting Damaged Items

Step 5: Review the Document

Step 6: Sample Confirmation

PART VII: CO-OP

Step 1: Accessing Co-op Information

Step 2: Transaction Report

Step 3: Open Contracts

Step 4: Pool Balance

Part VIII: Other Functions

Change Password

Part I: Log-in

Step l: The Administrator assigned to the account must register before any of the store users can be set up. If you do not know who the administrator is for your account contact the Bookstore Manager.

Registering as the Administrator

  1. Enter the Account Name example “Random House, Inc”
  2. Enter the Payer Account Number for your Company. You can retrieve the account number from any of your Random House Invoice’s. It is located in the upper right hand corner
  3. Business Phone Number – please include the area code and any extensions.
  4. Enter the SAN number of the payer account number. If you do not have a SAN number you can send an email to and they will assign you a RHID number
  5. Enter your name
  6. Enter your position with the company.
  7. Enter your email address
  8. Enter the name of the individual authorizing you to be set up as the Administrator for this company if you are not the owner.
  9. Accept Terms of Use
  10. Once all information has been entered click on “submit” and your request to be set up will be sent to . You will receive your registration information within 24 hours.

Within 24 hours you will receive your registration information and can then log into the BIZ Self Service at Random House, Inc.

Entering your Temporary User name and Password

Administrator Responsibilities

The administrator will be responsible for setting up the access for all personnel across all ship to accounts. You will need to gather some data before you sign in as the administrator. You will need the SAN number from the payer account. If you do not have a SAN number you can request a RH ID number by sending an email to

Roles (levels) are explained on the Adminstrator register page. There are 4 levels of access available for the Administrator to set up for each user. The Administrator will be responsible for selecting the appropriate store, setting up the user, selecting the appropriate level of access and be responsible for maintaining the users and their passwords.

Click on Administrator to see the ROLES definition

Go to Manage Logins

Changing User names and/or Passwords

From here the Adminstrator must change their user name and password.

Setting up Other Users

Once you have set yourself up as the Administrator then you can start setting up the users.

If you need to review the roles of the Administrator you can click on “Administrator” on the login page.

Click on Administrator to see the ROLES definition

Roles - description of the different roles that can be assigned to each user login.

Now you are ready to set up the users. A decision must be made as to what role/level you will assign them to. Level 1 and Level 2 are assigned by the store account number. Level 3 and Level 4 are at the payer level so there is no selection for store. These levels will be able to view all stores.

From the Home page click on “Manage Logins”

Once complete select “save”.

You can now advise the user they are set up and they can log into BIZ .

The User Sign On Screen

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PART II: Title Look-Up

Search for titles and find information such as status and availability.

Step 1: How to Look up a Title

Front Page of Search Area – Click on “Title Look-Up” from the Home Page.

Step 2: Sample title search

Aftertyping in the book, “Da Vinci Code” and clicking on GO, we gather a list of results. We will select the Hard Cover edition

Step 3: Title View Page

This page gives you an overview of the title you selected: meta-data information, brief description, various available formats, change information. From this page, you can link out to more detailed title, author and inventory information.

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Step 4: More Title Information

Click on the tab “Title Info”

This area lists in greater detail additional information about the title. The picture below is only a partial image of all of the available fields of information.

Step 5: Author Information Tab

This gives additional information about the author.

-You have access to any available photo of the author, author spotlight (by the author), and a complete listing of all the author’s titles available from RH, Inc and from Random House Publishing Service Clients

Step 6: Title Inventory

Click on the tab marked “Biz Inventory” for the example title. This page gives you basic inventory status for the title.

PART III: ORDER LOOK-UP

Search your order history and check backorder status.

There are many ways to search for an order, by ISBN , PO Number, Sales Order # or you can select a DateRange. Also a new feature where you can search to see all backorders on your account

Step 1: Search by PO

You can search for an order by PO number, ISBN or by RH’s Sales Order Number (assigned at the time when the order was entered into our system) or by DateRange.

You can also do advanced search by using multiple functionality.

Step 2: Results from a PO Search

1. Bill to

2. Ship To

3. Purchase Order Number

4. Sales Order Number: RH Internal Control Number, unique number assigned to each order

5. Create Date: Date the order was entered into RH system

6. Promotion Code: Unique code assigned to promotion that when entered trigger additional discount off.

7. Net Amount: : Value of all titles that will be eligible for shipping. Cover price, less discount, times the number of units.

8. Special Instructions: Customer Text that will print on the invoice/packing list.

9. Line: The number assigned to the line item when the order detail is entered into the system

10. Description/ISBN13/10

11. Price

12. Discount: Base : Standard discount

13. Promo: Promotional additional discount

14. Net Amount: Value of line item based on cover price, less discount, times quantity

15. Ord Qty

16. Req Del Date: New titles this will be the on sale date. Reorders/Backlist titles this will be the estimated delivery date.

17. Order Status: Status of the specific line item. In the box below are various examples of status descriptions.

18. Shipment Priority: Internal code used to route shipments.

PART IV: Shipping Status

Step 1: Tracking Your Shipment

From the order Info screen, you have the ability to track your order. The shipment Info screen has all the details on how we shipped your order.

Step 2: Shipment Information

In the case below the shipment went via UPS, you can track your order by clicking on the Z number. You will be leaving the RH Biz Self Service site to track your order.

Leaving the Random House Biz Self-Service site
The link you have requested is not hosted by randomhouse.biz. To see your page, click here. Or you can cancel and stay at the randomhouse.biz site.

  • By clicking on the link, you are leaving the Random House Biz site.
  • You may be required to register directly with the carrier to gain access to tracking information.
  • The data on the carrier websites is for informational purposes only and is not guaranteed by Random House.

PART V: Invoice Look-Up

Step 1: Searching for an Invoice

You can search for an Invoice by entering the invoice number, delivery number, ISBN, PO Number, RH’s Sales Order Number (assigned at the time when the order was entered into our system) or by Date Range. By dropping down the Doc Type you can limit your search to Invoice, Debit Memo, Credit Memo, Debit Memo – Return and Credit Memo – Return.

Step 2: Search with a List

You can do multiple search by using a list.

Step 3: Search using a DateRange

You can search by putting in a date range of 30, 60 or 90 days. To narrow your search you could select the doc type for example “Invoices” for the past 30 days.

Step 4: Results from an Invoice Search

1. Bill to

2. Ship To

3. Invoice Number

4. Purchase Order Number

5. Create Date – This is the date the Invoice was created

6. Promotion Code: Unique code assigned to promotion that when entered trigger additional discount

7. Net Amount - Value of the title, Cover price, less discount, times the number of units.

8. Special Instructions: Customer Text that will print on the invoice/packing list.

9. Line: The number assigned to the line item when the order detail is entered into the system

10. Description/ISBN13/10

11. Country Of Origin – click on CC to see country code definition

12. Retail Price

13. Discount: Base: Standard discount

14. Promo: Promotional additional discount

15. QuantityBilled

16. New Amount – Value of the line item based on cover price, less discount, times quantity


Search for Backorders will bring up a list of all orders that have open lines (titles that have not shipped)

Also a new feature is the ability to change an order. If the order you are inquiring to have open items (items that have not shipped) you can change a qty or cancel the line item. You can also enter a cancellation date on your order header that you want all open orders to cancel on. Caution: If you select to cancel backorders on the order header by entering that date on the header of the order it will cancel all open orders including NYP titles.

If you want to make changes on your purchase order click on “Change Order”

BIZ will tell you what lines you can change and what lines you cannot change because the lines are either in the process of being picked or they have shipped.

To cancel all open line items remaining on that order you can put todays date in the cancel-by Date: field or any date in the future. Remember this will cancel all backorders including NYP titles. You can also click on “Cancel all line Items” this will cancel all open order lines immediately.

You can make a quantity change or cancel an specific line item

Step 5: To Receive Multiple Invoices in an Email

PART VI: INSTANT CREDIT FOR DAMAGES

Step 1: Instant Claim Rules

Instant claim rules:

  • Only 1 instant claim per shipment.
  • The shipment may not have any previous claims made against it.
  • Claim must be filed within 30 days from the date of invoice and must be under $150.00 retail value.
  • Prepacks/Sets/Assortments are not eligible for instant credit. Damage claims may only be made on the prepack/set/assortment component titles unless the item is a boxed set. A box set can be credited/replaced at the boxed set ISBN level.
  • To replace the damaged item you must make that request at the same time you submit the claim for credit.

Step 2: Placing Your Claim

From the damage screen you can place a claim for an instant credit and a request to replace those items.

When you have entered your invoice number and selected your entry method click on “submit”

Step 3: Entering Claim Details

In order to place a request for a credit for damage items you must enter in a claim number and your name and phone number.




When all of the information has been entered click on - Enter

Step 4: Selecting Damaged Items

If you elect to copy from invoice you will need to select the items that were damaged and indicate if you want a replacement

Step 5: Review the Document

You can go “back” and make corrections to your request or “submit”your claim to be processed.


After you click on submit you will receive confirmation that a credit memo request and/or replacement request order has been processed. You will also receive an email confirmation with the actual credit memo document number.

Step 6: Sample Confirmation

Below is a sample of the BIZ confirmation on the web.


Email Confirmation to follow

PART VII: CO-OP

Step 1: Accessing Co-op Information

To access Co-op information select the Home Page. There are three reports available Transaction Report, Open Contracts and Pool Balance.


Step 2: Transaction Report

Here you can enter a date range, year and division and submit your query

Step 3: Open Contracts

From this screen you can enter in the fiscal year and division

Step 4: Pool Balance

On this screen you can enter the fiscal year, the division and view details and totals or just totals.

Part VIII: Other Functions

Change Password

To change your password go to the Home Page and select “Change Password”. Enter your current password and then your new password, repeat the new password and click on “Submit”


1September 24, 2007