Raheel Ahmed Qureshi

Mobile: (00-974) 3154-0085 • E-mail:

PROFESSIONAL PROFILE

A positive and proactive IT all-rounder over 8 years’ experience in IT Project Management, senior IT support, e-Commerce and Internet operations, specialising in the use of emerging information technologies to research, strategy and drive IT projects through effective project and programme management. Track record for success in projects ranging from small teams to larger projects with multiple teams in a matrix management setting.

CAREER SUMMARY

Freelance IT related Projects (Karachi, Pakistan)

IT freelance contractor May 2015 – May 2016

  • Multiple freelance IT projects, including following tasks:
  • Domain management
  • Hosting server’s management
  • Cloud servers AWS / VMWare setups supports
  • Local server, desktop and IT support

Axact Pvt. Ltd. (Karachi, Pakistan)

Manager Server and Web Hosting Department May 2013 – May 2015

  • Manage a team of IT professionals working on different server related tasks
  • Managing Hyper-V and VMWare virtual environment
  • Managing online web hosting (Windows & Linux) and domains projects
  • Managing (local office) IBM Blade Servers and SAN storage
  • Successfully completed various projects (Hosting migration from one provider to new one, more than 5000 domain update, servers monitoring installation, local virtual environment upgrade and helpdesk and request automation)
  • 24/7 on call VIP support for top management and CEO/COO of the company.
  • Planned Windows 2012 Server migration from 2008 R2
  • Planned Desktop migration from Windows XP to 7/8.1 (depends on requirement)
  • Planned Lync and Exchange 2012 migration from Mail Enable mail server.
  • Achieved multiple times “Performer of the Month” Award and “Contributor of the Month” Award.

LCHRM UK (Project for Brit Insurance)

Project In-charge(Short Contract Work) June 2012 – August 2012

  • IT Project: New infrastructure for new campus (planning, design and deployment planning)
  • Move, manage and deploy VMware clients.
  • Moved web content from dedicated servers to cloud system (to cut down cost and user friendly management)

RBS (Coutts – Wealth Division) (Via Hays/MichaelPage)

Service Management, Wealth Division(Short Contract Work) April 2012 – June 2012

  • Avaloq Banking System project deployment and management over Amazon EC2 cloud.
  • Moved and manage users to Virtual system (depends on department and requirement)
  • Incident Calls Management

Barclays Capital (Barcap) (Via HP)

Deputy Team Lead (2nd/3rdLine Support team) Dec 2010 – March 2012

  • Lead and managed team of 11 support engineers. Supporting 24 x 7 IT environment
  • Microsoft products and services management including Microsoft Windows, Office, Exchangeand AD
  • Project: moving users to virtual environment, manage and deployment of VMware clients.
  • Management of Virtualisation Solutions, VMware, Cloud and Networked devices.
  • IBM Blade HS20/1, HP, SUN, Dell and Apple Desktop/Servers Builds, deployment and support
  • Trade floor support management including Bloomberg, Reuters and in house applications setups and management
  • A/V (Conference Kits) & Cisco IP Telephony devices management
  • Network management via portal including dependent and dynamic IP structure
  • New technology IT equipment rollouts (research, plan, test, deployment and post deployment management)
  • Management of Software rollout/deployment via SCCM or manual deployment (where required)
  • Backup management (Tivoli)

ComputaCenter / Hays UK

Deskside Senior Operations Engineer Sep 2006 - Nov 2010

Deployed at following Client locations as Deskside Senior Operations Engineer

CMS Cameron McKenna LLP:Oct 2010 – Nov 2010

  • Rollout project Windows XP SP3 and Office 2003/7 on dedicated machines
  • Management of hybrid systems and hardware architectures
  • HP Network Printer Support
  • Management of telecommunications, VoIP, or SIP, Public Cloud and Private Cloud services
  • Hardware / Consumable procurement and onsite inventory of all Hardware like server hard drives, CPUs & memory
  • Vendor Interface / management
  • Blackberry support and management, Model 8xxx and 9xxx Series. (BES Server 4.1)
  • Remote and 3G/Modem management
  • Vanilla / Main applications support and management (such as WinScribe, OpenDocs/PDFDocs, Laserforms, Elite Enterprise, MS Office Suite, Deltaview, Revision Marking and other Legal firm related software’s)
  • Provide onsite support for conferences and events and provide systems, install software for all campus training rooms
  • Provide Hands-On-Support to offshore technical team in case of major failures also configuring, troubleshooting and monitoring SAN and NAS storage technologies
  • Lead Equipment disposal project

Wokingham Borough Council: Aug 2010 – Sep 2010

  • VMware, MS Exchange and Active Directorymigration, planning and deployment
  • Applications migration to cloud system.
  • After support and troubleshootingmanagement

Nomura Investment and Merchant Bank: Aug 2010 – Aug 2010

  • Servers/Blades deployment and Network patch management
  • SpeakerBus Dealer Board deployment and management

Eversheds LLP (UK and International Offices): Feb 2008 – Mar 2010

  • Ensure adherence to Group IT policies at all times.
  • Assisting other areas of the business or other technical teams as deemed appropriate.
  • Assisting in the keeping up to date of relevant IT Support system databases to ensure group information is up to date and accurate. This includes the Group Active Directory database and user management.
  • Server Support (Maintenance and backups)
  • Backup using IBM Tivoli Tape Storage Management with Storagetek L-80 (40 tapes slots and 3 drives) Machine & SAN system
  • Maintain and manage Server Rack mount and cabling / patching e.g. RJ45 and Optic Fibre.
  • Blackberrynew install/Enterprise Activation, upgrade, troubleshoot using BES 4 (with Exchange)
  • Blackberry Bold 9000 rollout project, user training and after support.
  • Provide and Maintain the IT environment from desktop to associated infrastructure to enable an efficient and reliable service is delivered to all users. CoveringLAN, Wi-Fi, Notebooks, mobile device, Blackberry’s, 3g cards, printing and all associated services.
  • Providesoftware and end-user support as required and in-line SLA targets.Law sector software support such as Document Management Hummingbird, Citrix, VPN, Microsoft Applications, Adobe Applications, Elite, data rooms, Laserforms and Deeds online etc.Deployment of code updates on test/ live servers.
  • Pilot project to move all departments to Virtual systems and cut down cost of hardware requirements.
  • Provide Remote Support for UK and International offices using NetOP and Microsoft Remote Services.
  • Escalate, own and follow through any escalated calls to the Third-line support / Infrastructure team.
  • Recently completed Fire Marshal training for Floors and IT rooms such as Server room and Network/Comms room.
  • Develop and manage backup and restoration activities for disaster recovery (documents) and strategy for all of the databases
  • Domain name (vie eNom and GoDaddy) and hosting management.
  • Completed Projects: Server and Desktop Hardware upgrade rollout, Document Management upgrade project, CCTV project and Blackberry Bold 9000 rollout project.

Key Achievements at Eversheds LLP

Certificate of Excellence: IT Infrastructure move project, 1000+ users (2008)

UBS (London and Hayes offices): Nov 2007 – Jan 2008

  • Server managementand Audit
  • K2, iNews, SAN, NAS Support
  • Server Installations and Decommissions project management
  • Server Hardware includes HP Proliant Servers (DL38x/58x range), Dell PowerEdge Servers, IBM BladeCenter H & E Chassis/Blade HS20/1 (Intel) LS41 (AMD)/HP Blades and Sun Machines.
  • Rack mount and cabling management project
  • Troubleshoot problems reported for LAN, WAN, computers, networking equipment.

Lloyds TSB Group PLC: Oct 2007 – Nov 2007

  • Laptop XP Rollout & Migrations
  • Desktop XP Rollout & Migrations
  • New Laptop & Desktop Deployment
  • After Migration Support

Abbey National Treasury Services plc: Mar 2007 – Oct 2007

  • Server, Desktop & Laptop Support
  • Remedy
  • Virtual Clients, Active Directory, Exchange& Outlook Support
  • Building Desktop & Laptops (Brands like Dell, IBM, HP/Compaq and Fujitsu Siemens)
  • Printer Support & Services (HP & Kyocera)
  • Internal Moves and Changes
  • Blackberry Support using BES 3.6

Halifax Bank of Scotland plc (Corporate Sector, Bishop Gate Office): Feb 2007 – Mar 2007

  • Assisting Team Manager, leading team of four engineers
  • IT related customer support
  • Lotus Notes& Outlook Support
  • Building Dell & IBM Machines (Laptop and Desktop)
  • Bloomberg Installations
  • Data backup, SAN and Cartridge backups using IBM and HP Hardware
  • Software Package Installation through Microsoft Systems Management Server (SMS)
  • Network Patching/Un-patching support

Swiss Reinsurance (London & Folkestone, UK): Sept 2006 – Jan 2007

  • Assisting Team Leaderand managing team of three IT engineers
  • Migrate users from GE to Swiss Re workplace and Lotus Notes Migrations
  • Building IBM Machines (Laptop and Desktop)
  • Memory, Large Drives and External Drive Installation
  • Software Package Installation through Microsoft Systems Management Server (SMS)
  • Network Patching/Un-patching support and support for static and dynamic IP structure
  • Hardware Stock Inventory (Memory, Drives, Machines)

Marks & Spencer (Head Office London, UK): Sep 2006 – Sep 2006

  • Internal Moves and Changes and Patching
  • IT related direct customer support including Microsoft Windows and Office
  • Printer setups and support

Xtec Communications Ltd. (London, UK) (Direct Contract with Company)

E-Commerce & System Operations Assistant Manager Dec 2005 – Sep 2006

  • Managing all in-house e-commerce projects which include project planning, development, marketing, reporting, finance, order processing, finance, payment routing and operations. Online FRAUD Control & Prevention.
  • Liaising between business different units within the company for all projects.
  • LAN Management and Hardware Management.
  • Servers Management.
  • HTML/PHP Content Management.

GERRY’S INFORMATION TECHNOLOGY, KARACHI Feb 2004- Oct 2005

Assistant e-Commerce Project Manager

  • Commencing employment as a Network Operations Engineer before gaining rapid promotion to Assistant e-Commerce Project Manager
  • Coordinating the activities of 8 members of staff involved in the lifecycle management of e-Commerce projects including domain names and web hosting management
  • Specifically responsible for web development, fraud screening, marketing and inventory management and for payment routing operations, internet merchant accounts and targeted sales for services.
  • Actively involved in the R&D of new technologies on VoIP, broadband, World Wide Web, media and NOC Operations.
  • Migrated all domain names from NeSol to eNom for better and easy management.
  • Deployed local and dedicated international web servers and mail servers.

Line Management Group Ltd.

“Weekend Only” IT Team Lead Contractor Sept 2007 - Jan 2011

Worked as a IT Team Lead contractor over “weekends only” at following Client Deskside’s

SunGuard (UK Data Centres): Sept 2010 –Jan 2011

  • Server Support and Audit
  • IBM x 3550 M3 Series Server Installations
  • IBM Blade & SAN Switch Installation
  • Rack mount and cabling

Barclays Capital (Barcap) (Canary Wharf and Disaster Recovery sites in UK): Feb 2006 –Sept 2010

  • Lead team of more than 10 junior engineers
  • Lead IMAC front/back office and datacentre projects (Numerous Times)
  • Assist Team Leader for, managing project, managing surveys and achievement of IMAC projects
  • Internal Moves and Changes (Specially trade floor)
  • Move testing specialist
  • HP, SUN and Dell Servers Moves, Builds and Cisco Installation at Barclay’s Disaster Recovery Sites
  • Virtual Clients and Active Directory support and weekly maintenance
  • Blackberry Support
  • Microsoft products support including Microsoft Windows and Office
  • Network Patching and support including dependent and dynamic IP structure
  • A/V (Conference Kits) & Cisco setups
  • Bloomberg and Reuters setups and support
  • Broadcast IT Support
  • SAN with Storagetek support

Mizuho International Corporate Bank (London HQ): Aug 2010 – Aug 2010

  • Servers Move Support
  • Internal Moves and Changes (Front and Back office)

Citigroup Inc. (London HQ): Sept 2007 – Feb 2009

  • Desktop Move Support
  • Laptop Move Support
  • Active Directory, Exchange & Outlook Support
  • HP Printers Support & Services
  • Internal Moves and Changes

EDUCATION AND QUALIFICATIONS

Postgraduate (MSc):Computer, Systems Networking, London Southbank University (with Distinction) (2009)

Graduation (BSc):Bachelors in Information Technology, Preston Institute of Management Sciences & Technology (2004)

MCITP (2012):Exam 70-681 Windows 7 and Office 2010, Deploying (Microsoft Certified IT Professional)

Fire Marshal Training:Fire Marshal training course (2009)

Dell Certifications:Certified EMEA (BOTH) Desktop and Notebook Fast-Track Engineer (2009)

MCSE (2003):MCSE 2003 Track Server 2003 (Course)MCSE 2003 Track Windows XP (Course)

CWNA:Certified Wireless Network Administrator (Course)

MCP (NT):Microsoft Certified Professional (Server)

PERSONAL

Marital Status:Married

Language:English, Urdu, Hindi and basic Arabic

Relocation:Willing to relocate if required

Availability/Notice:Available now, can join immediately

REFERENCES ARE AVAILABLE ON REQUEST

1