QUIZ for Initial Orientation Essentials 2017Name:______

Date: ______Unit/Dept:______

After reading “Essentials,” please answer the following 50 questions:

(Note: For nurses, there are 5 additional questions at the end.)
**For each question below, please fill in/complete the statement or circlethe onebest answer**

MISSION/VISION/VALUES

1. The care MRCH offers includes providing comprehensive, quality healthcare in a compassionate and cost effective manner.
a. Trueb. False
CUSTOMER SERVICE

2. Customer service is everyone’s responsibility.
a. Trueb. False
PATIENT GRIEVANCES
3. If a patient wants to file a complaint, I should first try to do what I can to assist them. I should then notify my supervisor or the Patient Experience Officer (PEO) if they are not satisfied.
a. Trueb. False
TEAM BUILDING
4. Effective teams include the following:
a. Setting clear goals
b. Evaluating progress
c. Planning ahead
d. All of the above
PERFORMANCE IMPROVEMENT
5. MRCH utilizes the FOCUS-PDCA model for performance improvement.
a. Trueb. False
6. Performance improvement is the responsibility of which of the following:
a. Your manager
b. Yourself
c. Administration
d. Everyone
INTERPRETER SERVICES
7. If there is not an interpreter available, I am to use Pacific Interpreters.
a. Trueb. False
HIPAA
8. Patient information can be given to anyone who requests information about a patient.
a. Trueb. False
HIPAA, continued
9. Patients have a right to privacy, which includes their personal information.
a. Trueb. False

SAFETY – RADIATION
10. How much radiation is given off and received depends on which of the following:
a. Time
b. Distance
c. Shielding
d. All of the above
SAFETY -- INFECTION CONTROL
11. The single most important step we can take to prevent the spread of infection is which of the following:
a. Close the patient’s door.
b. Wash our hands between patients and contacts.
c. Take antibiotics.
d. Wear a mask.
12. Standard precautions are always necessary in patient care until a need for stricter isolation is identified.
a. Trueb. False
13. Latex or vinyl gloves may be used more than once before disposing of them.
a. Trueb. False
SAFETY – OXYGEN
14. Oxygen contains properties that feed/support a fire.
a. Trueb. False
15. Explaining the procedure prior to administering oxygen may help prevent the patient from feelings of panic.
a. Trueb. False
SAFETY – CODES
16. Please fill in/complete: The code to be paged in the event of a Fire is CODE ______.
17. Please fill in/complete: The code to page for Adult Medical Emergency is CODE ______.
SAFETY – ENVIRONMENT OF CARE
18. Hospital-grade plugs should have the following type of prongs:
a. Two
b. Three
c. Two or three
19. Malfunctions of medical equipment must be reported to Biomedical Engineering.
a. Trueb. False
20. All life-saving equipment is to be plugged into emergency outlets (red outlets or those labeled “emergency”).
a. Trueb. False
SAFETY – ENVIRONMENT OF CARE, continued

21. Material Safety Data Sheets: MSDS can be accessed via the MRCH Intranet link 7 days a week. Also, copies of MSDS may be kept with Plant Ops and the House Supervisor in the event of a computer outage.
a. Trueb. False
22. In case of fire, the first steps of the Fire Plan are (in order):
a. Pull the alarm, close all the doors, shut off the oxygen, and remove anyone from the fire.
b. Remove/rescue patient, activate the alarm, confine fire, extinguish fire if possible/evacuate.
c. Remove anyone near the fire, extinguish fire, or if too large, pull the alarm and close the doors.
d. Get the ABC extinguisher, put out the fire, notify operator, and close doors if smoke.
DISASTER RESPONSE
23. An employee’s responsibility in a local disaster (e.g., earthquake) includes the following:
a. Stay calm/Don’t panic.
b. Report to the hospital unless not possible or directed not to do so.
c. At hospital, go to Labor Pool in MRCH cafeteria.
d. All of the above
24. “Drop/duck, cover, and hold” during an earthquake, because most earthquake-related injuries stem from falling objects.
a. Trueb. False
SECURITY
25. Wearing an MRCH ID badge when on duty is an essential part of hospital security.
a. Trueb. False
26. You should report all thefts to the House Supervisor immediately.
a. Trueb. False
VIOLENCE PREVENTION
27. Acts of violence or threats are reported whether or not they involved an injury.
a. Trueb. False
28. Which of the following are obvious or potential signs of violent behavior:
a. Loud, angry speech
b. Pacing around
c. Presence of a weapon
d. All of the above
STAFF IDENTIFICATION
29. All employees, affiliates, or contract personnel MUST wear appropriate picture identification (ID badge) at all times while on hospital premises.
a. Trueb. False
SMOKING
30. Patients are allowed to smoke inside the hospital.
a. Trueb. False
BODY MECHANICS/ERGONOMICS
31. When you want to pick up an object from the floor, keep your knees straight and use your back.
a. Trueb. False
32. When lifting an object/patient, the steps you take (in proper order) are:
a. Assess the load, keep the back straight, lift with the legs, hold away from the body.
b. Bend the knees, keep the back straight, lift with legs, and keep the load close.
c. Assess the load and if too heavy get help. When lifting, bend the knees, keep the back straight, and lift with legs. Do not twist.
d. Assess the load, bend the knees, and lift with the legs.
HARASSMENT POLICY
33. Harassment is physical or verbal action that a reasonable person would consider abusive, intimidating, or hostile.
a. Trueb. False
PATIENTS’ RIGHTS
34. Patients have the right to refuse treatment.
a. Trueb. False
SAFE PRACTICES
35. All hospital employees are responsible for patient safety.
a. Trueb. False
36. You work in the security department and notice a patient in the hallway who looks pale and sweaty. The patient tells you he thinks he is going to fall down. What is your best action:
a. Stay with the patient until a nurse comes by to help.
b. Help the patient sit down and call for medical personnel to help.
c. Instruct the patient to walk back to his room.
37. The National Quality Forum focuses on patient safety in several areas. Which of the following are included for emphasis:
a. Falls
b. Medication safety
c. Hospital-acquired infections
d. All of the above
38. Pressure ulcers is one of the NQF patient safety categories.
a. Trueb. False
RISK IDENTIFICATION/OCCURRENCE REPORTS (YELLOW FORM)
39. Risk Identification/Occurrence Reports are filled out only if there is injury to a patient.
a. Trueb. False
OCCURRENCE/ADVERSE/NEVER EVENTS
40. Adverse/never events include, but are not limited to, infant abduction, a discharge of an infant to a wrong parent, suicide of an admitted patient, hemolytic reactions, or wrong site surgery. If any of these events occur, they must be reported immediately to the supervisor.
a. Trueb. False
STAFF RIGHTS/CORPORATE COMPLIANCE
41. If a staff member believes they will have difficulty caring for a certain patient, the staff member needs to notify their supervisor to see if reassignment or other action may be possible.
a. Trueb. False
EMTALA
42. EMTALA is a federal law that protects all patients presenting for emergency medical care by requiring medical screening exams and stabilization of the patient, even if they cannot pay for the services.
a. Trueb. False
CULTURAL DIVERSITY
43. The best way to work with different cultures is to do the following:
a. Know your own beliefs and be respectful of others’ beliefs.
b. Let others know that your cultural beliefs are always right.
c. Indicate what works best in your culture and follow those guidelines with your patients.
AGE-SPECIFIC CARE
44. It is important to consider the patient’s age in order to identify special needs for care.
a. Trueb. False
ABUSE RECOGNITION AND REPORTING
45. Health care practitioners are mandated reporters of suspected abuse.
a. Trueb. False
HEALTH CARE DIRECTIVES
46. If a patient requests more information on advance directives, a department to contact is Social Services.
a. Trueb. False
MEDICARE RULES
47. Medicare patients have a process that can be followed if they feel they are not medically ready to be discharged from the hospital.
a. Trueb. False

HOMELESS PATIENTS
48. Homeless patients will be offered assistance with discharge planning, including a resource packet with information about shelters, counseling, emergency services, and low-coast medical care.
a. Trueb. False
PATIENT IDENTIFICATION
49. All patients must be identified by a proper armband, and verbal confirmation of a patient’s name and date of birth must occur prior to procedures, medication administration, etc.
a. Trueb. False
COLOR-CODED ID BANDS
50. A red ID armband is for allergy, and a yellow ID band indicates that the patient is at risk for a fall.
a. Trueb. False
**END OF QUIZ FOR STAFF NOT BEING EMPLOYED AS NURSES**
The following 5questions are for nurses only:
POLICIES AND PROCEDURES
51. The link that provides a search engine for topics related to patient care and safety can be found where (please fill in):
______
52. Please fill in/complete the following: The ______Manual of Nursing Practice is the MRCH source for best practices when an activity is not addressed in the MRCH policy data base.
PAIN MANAGEMENT
53. MRCH uses a 0-10 pain scale. The nurse must re-assess the patient and document the information within how many minutes after the intervention?
a. 5
b. 15
c. 30
d. 60
SKIN CARE
54. All patients are assessed for the presence of wounds upon admission, every shift and as needed.
a. Trueb. False
ORGAN/TISSUE DONATION
55. Please fill in/complete the following: ______is notified of all potential organ/tissue donations.

**END OF QUIZ**

THANK YOU and WELCOME to MAD RIVER COMMUNITY HOSPITAL!

Revised 7/12/2017

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