Career Opportunities
Q. How can I find out about Career Opportunities with Dillard's?
A. Stores and some of our other locations such as Distribution Centers, Buying Offices, and the Corporate Headquarters post their job openings on Monster.com. Click on Dillard's Careers at the bottom of the Home Page to view our openings. You must be at least 18 years of age to apply. We are an EEOC employer. Or visit any store and complete an application.
Catalogs
Q. What categories are featured in your catalogs?
A. Catalog categories are Women, Juniors, Shoes, Handbags, Accessories, Lingerie, Beauty, Men, Children, and Home. We do not publish Furniture catalogs. Our furniture is featured in newspaper inserts. Catalogs are published seasonally.
Q. What if I am allergic to fragrance strips in catalogs and statement enclosures?
A. Send an e-mail to letting us know that you do not wish to receive these. Our Marketing Department can have them removed.
Dillard's Credit Card
Q. Can I make my Dillard's Credit Card payment online?
A. Click on LOGIN or MY DillardÂ’s at the top of the Home Page to enter your log-in information, and then click on Pay My Bill from the list in the MY DILLARDÂ’S dropdown menu. Once Logged in check Online Access to DillardÂ’s Card
Click on the DILLARDÂ’S Card link just above the search button at the top of the Home Page, then click on the online access to DillardÂ’s Card link, which will prompt you to log in as a returning customer to access DillardÂ’s Online Card Services
Click on the DillardÂ’s Card Services link at the bottom of the Home Page, then click on the Online Access to DillardÂ’s Card Link, which will prompt you to enter your log-in information as a returning customer.
Q. What types of Dillard's account information can I access online?
A. You have the ability to view your current and/or past (up to 12 months) statements, access sales receipts or view your payment(s) pending and payment history online, and you can even pay your bill online! Simply visit to either enroll for this FREE service, or login to access your information.
Q. Where do I mail my Dillard's Credit Card payment?
A. ALL Dillard's Credit Card and Dillard's American Express Card Payments should be mailed to:
GE Capital Retail Bank
P.O. Box 965022
Orlando, FL 32896
Dillard's Diamonds
Q. How do I Return or Exchange my Diamond purchase?
A. Diamond purchases can NOT be returned to a store. You MUST call our Customer Service toll free number (1-800-345-5273) for a return number. You will have 30 days from shipping date to return this item and it must be sent back in the original packaging and materials included. Diamonds must be in new condition (meaning no scratches, marks or damage, and no alterations of the item).
Q. How will my Diamond purchase be shipped?
A. Diamond purchases will not be shipped to a P.O. Box. The carrier will require a signature in order to be delivered.
Dillard's Reward Program
Q. What is the Dillard's Rewards program?
A. The Dillard's Rewards program is a points-based program that allows you to enjoy the Reward of your choice - 10% Off Shopping Pass or $10 Reward Certificate - each time you earn 1,500 Reward Points. With a 10% Off Shopping Pass, you can save 10% on all Dillard's merchandise with your Dillard's Card ? every item and every brand ? on the day of your choice. With a $10 Reward Certificate, you can save $10, with no merchandise exclusions, on your next Dillard's Card purchase. Dillard's Credit Cardholders and Dillard's American Express Cardmembers earn 2 points every dollar spent (net purchases) at Dillard's. Dillard's American Express Cardmembers also earn 2 points for every dollar spent (net purchases) at grocery stores and gas stations, as well as 1 point for every dollar spent (net purchases) everywhere else American Express is accepted.
Q. How do I receive and redeem Dillard's Shopping Passes?
A. Dillard's Rewards are issued within one to two billing cycles after earned and will be sent to you with your monthly billing statement. Dillard's Cardholders will receive a 10% off Shopping Pass or a $10 Reward Certificate for every 1,500 points earned (Maximum of 12 shopping per account per year; maximum of $40 issued per billing statement). Dillard's Shopping Passes are valid for 10% off a total day's purchases at any Dillard's location or at dillards.com. You choose the day to redeem. The value of the 10% off discount will be taken at the time of purchase. The barcode on the Pass must be scanned for each transaction in order to qualify for the discount. With a $10 Reward Certificate, you can save $10, with no merchandise exclusions, on your next Dillard's Card purchase at any Dillard's location or at Dillards.com. Dillard's Shopping Pass and Reward Certificate must be used by the expiration date with your Dillard's Credit Card or your Dillard's American Express Card. The Pass/Reward Certificate cannot be used to purchase gift cards and cannot be redeemed for cash or combined with any non-sale promotional offer.
Q. How do I reach Elite Member status? What are the benefits of being an Elite Cardmember?
A. Shop your way to Elite status by spending $2,000 (net purchases) in a calendar year on your Dillard's Credit Card or Dillard's American Express Card. To maintain Elite status, you must spend $2,000 in net purchases each calendar year.
Dillard's Elite Cardmembers are entitled to a number of benefits*:
- Free standard shipping at Dillards.com**
- Free gift wrapping at Dillard's or Dillards.com**
- Monthly Elite-only Bonus Point Offers
- Invitations to Private Shopping Event
- Priority Elite Customer Service Line
- Access to special amenities and savings when you book your travel through Dillard's Travel Privileges (for Dillard's Elite American Express Cardmembers only)***
- Plus, Elite Cardmembers who spend $5,000 or more annually will receive an Elite escape! Choose from three amazing travel, golf or spa packages****
* Elite benefits listed are for current year and are subject to change in subsequent years.
** The gift wrapping and shipping discount for qualifying Elite Card purchases will be applied as a statement credit, up to $16.95, within 2 billing cycles of your purchase date.
*** Dillard's Travel Privileges brought to you by American Express with offers from participating American Express merchants. Travel Privileges program may be terminated at any time. Individual offers are subject to change and offer expiration dates vary. Complete terms and conditions are available at DillardsEliteTravel.com.
**** Cardmembers who spend $5,000 on their Dillard's Card in a calendar year will be eligible to select one of three rewards (Travel, Golf and Spa). Once eligibility is verified, you will be sent a unique PIN that you will have to mail in or redeem via web. Full details of the rewards will be sent upon eligibility.
Gift Cards
Q. Do you have Dillard's Gift Cards?
A. Yes, we do, and they are for sale on Dillards.com as well as in all of our store locations. Click Store Locator & Events at the bottom of the Home Page to find the store nearest you. Our online Gift Card selection can be accessed by clicking Dillard's Gift Cards at the bottom of any Page. Gift Cards are available online in amounts from $10 to $1000.
Q. Where can I use my Dillard's Gift Card?
A. You can use your Gift Card for purchases in any of our stores or when shopping on Dillards.com. You cannot use a Dillard's Gift Card to purchase a Dillard's Gift Card or a Dillard's eGift Card.
Q. How can I find out the balance on my Dillard's Gift Card?
A. You can call toll-free 1-800-345-5273 or an associate at any store can give you that information.
Q. How can I report a Dillard's Gift Card lost or stolen?
A. You can call toll-free 1-800-345-5273 or you can contact any Dillard's store to report a gift card lost or stolen. In either case you must have the gift card number.
Orders
Q. How can I check on my order?
A. If you provide your email address when you place an order, we will automatically notify you when we receive your order, send updates as to the status of each item on your order, and notify you when your order ships. You can also check on the status of your order online. You can click Check Your Order Status at the bottom of the screen then key your order number and billing phone number to view details of a specific order. To see a list of all orders placed click Check Your Order Status and log in with your Email Address and Password. You can click on a specific order to view details. You can e-mail Customer Service or call toll free 1-800-345-5273 if you have questions about your order. We provide a reference number on our status emails and in Order Status online that can be used to track your order once it has shipped.
Q. What if I need to cancel my order?
A. We can cancel your order if we receive your request prior to shipping it. Once your order has shipped, it cannot be canceled but it can be returned to us or to any Dillard's store location. To cancel an order, call toll free1-800-345-5273 and speak to a Customer Service Representative.
Q. Do you offer Gift Wrap?
A. Yes, we do. Wedding Registry purchases are packaged in a complimentary gift box. For all other purchases, we will place each item you specify in a gift box for only $6 per item.
Q. What types of payment do you accept for online purchases?
A. We accept the following payment types: Dillard's Credit Card, Dillard's American Express Card, Dillard's Gift Card, Visa, Mastercard, American Express, and Discover. We can only accept one credit card type and number per order and only cards issued in the U.S.A. However, we do accept Dillard's Gift Card(s) in combination with a Dillard's credit card.
Q. How do I contact the Dillard's Call Center and what are their hours?
A. Call toll free 1-800-345-5273. Dillard's Call Center Hours are: Monday through Saturday 7:00 am to 10:00 pm (CST), Sunday 12:00 (Noon) to 6:00 pm (CST).
Q. Do I have to pay tax on my order?
A. We are required, by law, to charge sales tax if the state to which the order is being shipped has a state tax and if we have a store location in that state. The charge to you is based on the sales tax for the state to which the order is being shipped.
Our Company
Q. Is Dillard's affiliated with any other retail companies?
A. We are frequently asked this question. We are not affiliated with any other retailers and all of our 300 plus store locations do business as Dillard's. We have acquired several other retail chains over the past few years, but all of them are now Dillard's stores.
Q. What is the Dillard's Stock symbol?
A. Dillard's stock is traded over the New York Stock Exchange. The ticker symbol is DDS.
Q. What is the address and phone number of your corporate office?
A. Our corporate offices are located in Little Rock, Arkansas.
Corporate Headquarters Address:
1600 Cantrell Road
Little Rock, AR 72201
Mailing Address:Post Office Box 486
Little Rock, AR 72203
Phone Number:
(501)376-5200
Q. What if I have a question or need information?
A. If you have a question or need information not included in our Frequently Asked Questions section, you can e-mail us at Questions. We try to answer all inquiries within 24 hours.
Returns
Q. What if I need to return an item?
A. Items purchased on our site can be returned to the Internet Store location or to any Dillard's store (excluding Clearance Centers). Electronics items must be returned in the original packing material from the manufacturer. The return shipping address is:
Dillard's Direct
600 Carnahan Drive
Maumelle, AR 72113 Please be aware that you will be responsible for return shipping charges. If you wish to print a Return Label, click Check Your Order Status at the bottom of the Home Page. For additional information, please refer to our .
Online Return Policy
Q. What if I need to return a gift purchased in a Dillard's store?
A. If you are not near one of our stores, send an e-mail to Questions. Please include the location of the store where your gift was purchased if you have this information. Also, include a phone number where you can be reached. We will forward this information to the store where your gift was purchased, so that they can contact you and assist with the exchange or return.
Security
Q. How secure is shopping online with you?
A. Our site processes all sensitive data keyed into a browser via a "secure socket layer" or SSL, which is the industry standard for encrypting transmitted data. Your information is stored behind a second firewall on a separate server dedicated to that purpose. Once through the firewall, the data is further protected by security protocols requiring a Login ID and Password to access. Security is a top priority with us and we will do our utmost to ensure the security and privacy of your data. You may notice that when you are looking at product information, that it is not secure. This is typical of most sites. However, once you begin the checkout process and enter your personal information, all these pages are secure with Norton secured software
Shipping
Q. Do I have to pay shipping?
A. Yes, orders requesting expedited service and ordered prior to 3:00 pm central time are shipped the same day (Monday through Friday). Expedited orders placed on Saturday, Sunday or a Holiday will be shipped the following business day. You can expect delivery in 2 business days after shipping. Additional charges will be applied to merchandise shipped to Alaska, Hawaii, Puerto Rico, and Virgin Islands. Expedited shipping is not available for P.O. Box and APO/FPO addresses. Shipping charges are calculated for each address and are based on the order amount being shipped to that address. The following charges will apply to your order:
ORDER AMOUNT / STANDARD / EXPEDITEDUp to $149.99 / $8.50 / $18.50
$150.00 and Up / $11.95 / $21.95
Items, including certain electronics, that are very large or fragile may include an additional shipping charge. Items in a multi-item order may be shipped separately and from different locations. Gift Cards are shipped U.S. Mail at no charge for standard delivery. There is a $8.50 charge for expedited delivery. Dillard's does not ship fragrances, aerosols, and alcohol based products via expedited delivery or to P.O. boxes, military facilities or outside the continental United States. Please select standard delivery for the shipment of these items.
Q. Do you ship to APO/FPO addresses?
A. Yes, we do ship to APO/FPO addresses. However, due to restrictions at those postal facilities, we are unable to ship oversized or heavy items. We also cannot offer Expedited shipping to these locations. Please allow 2-8 weeks for delivery.
Q. How soon will I receive my order?
A. Processing time for in stock items is approximately 2 business days. Standard delivery is 2-5 business days; expedited delivery is 2 business days. Delivery times do not include processing time. If the item is not in stock, you will receive an email to inform you.
Q. How will my order ship?
A. Yes service providers are Fed Ex and USPS. The carrier will be determined by the service available for your "ship to" location and the method of delivery (Standard or Expedited) you select. When your order ships, you will receive an email that includes the name of the carrier and a tracking number. For more information about shipping, please refer to our Shipping Policy.
Shopping
Q. How do I place an order online?
A. First, you will need to locate the item you wish to purchase. If it is an item from our catalog, begin by clicking on the merchandise category and appropriate subcategory under Shop By. If you wish to purchase a registry gift, click Wedding & Baby Registry at the bottom of any page.
Q. How do I create a Dillards.com Account?
A. You can create a Dillards.com account by clicking on Create An Account at the top of the Home page, Click on LOGIN at the top of the page, click on Create An Account under New Customers or you can also create an account during the checkout process on the bottom of the “Billing Information” page.
Q. Do I have to have a Dillards.com account to purchase on your site?
A. No, you do not. You can shop as frequently as you like as a "new customer", but we hope that you will choose to create a Dillards.com account. The benefits include: Quick Checkout, Saved Searches, Wish Lists, Manage eGift Cards and Purchase History / Order Tracking
Q. What if I forget my Password?
A. Just click where indicated below the Email Address and Password boxes on the Login screen or in the MY DILLARDÂ’S dropdown menu. Once on the Forgot Password Page, key in your email address and click Send Password. You will receive an email. Within the email click on the email click on the Bold words DillardÂ’s Password Reset. WeÂ’ll guide you through resetting your password. If you still need help with your Password, click Contact Us via Email at the bottom of the page.
Q. What if I need to change my Dillards.com account profile?
A. You can do this any time by clicking LOGIN or MY DILLARDS at the top of the Home Page. After you enter your log-in information, click "My Personal Information and/or My Quick Checkout Profile" on the MY DILLARD'S dropdown menu.