Provision of out of Hours Support As Determined by the Service Level Agreements

IT Web Developer
Reports to:IT Applications Support & Development Manager
Department/Location: Information & Technology / Broad Street West
Salary: £22,194 - £25,968 per annum / Grade: 6
Interview Date: Friday 17 June 2016
Job Purpose
Provide website programming, maintenance, development and web server management to meet the overall business objectives of SYPTE, the Information & Technology Strategy and internal client requirements.
Organisational Chart

Dimensions

• Provision of website programming and development skills, testing and analytical services to meet the overall business objectives of SYPTE, the Information & Technology Strategy and the internal client requirements.

• Part of the Information and Technology Development Team of 10 members of staff within the Information & Technology Department

• Provision of out of hours support as determined by the service level agreements.

• Provision of online applications & intranet services to 400 desktops and 600 user accounts, and provision of a number of Public websites.

General Responsibilities

• The Partnership’s aim is to provide the best transport system possible for SCR. The objective is the pursuit of excellence in meeting the needs of all potential travellers, by all modes, but with a general policy preference to move to more sustainable forms of transport wherever possible.

• The organisations within the Partnership are fully committed to the active promotion of equal opportunities in their capacity as employers. It is the individual responsibility of every member of staff to seek to ensure the practical application of this policy.

• Under the Health and Safety at Work Act 1974 all employees are required to take care of their own health and safety and also that of anyone else who may be affected by their activities. You must assist the organisation in complying with our statutory duties and must not interfere with or misuse anything provided to further health and safety.

• The Passenger Transport Executive, which has lead responsibility for the operation of the LTP Team, is fully committed to the learning and development of employees.

Responsibilities/Key Accountabilities

1. Provide development, testing, maintenance and support services for web (Intranet, Internet and Extranet) applications and content management systems to meet SYPTE’s overall objectives and the Information & Technology Strategy whilst ensuring optimal use of resources at all times.

1. Develop products (code and other outputs) in a controlled manner, working towards the organisational & industry standards for design, configuration management, resilience quality control and programming.

1. Provide proactive support and development in a multi-tier windows server environment to support SYPTE’s various websites ensuring continuous service to SYPTE’s internal and external customers

1. Assist in the provision of web-based services for the management and dissemination of GIS data to continually meet the business needs of the organisation.

1. Provide support in the development and use of online services through SYPTE employees, outside contractors and suppliers to ensure all operational IT Systems continually meet the business needs of the organisation.

1. Undertake development work to the guidelines of an appropriate methodology for systems development and ensure the methodology is applied wherever appropriate in order to meet business needs.

1. Engage with and assist in the provision of IT project management expertise for the department and to the organisation to ensure effective delivery of products which assist the organisation in the delivery of the Business Plan ensuring the effective delivery of products within agreed budgets and timescales.

1. Advise and assist the organisation’s managers, internal IT users and external contractors in the preparation of the requirements and specifications for web developments to meet corporate and departmental business needs.

1. Assist in examining changes in business requirement, technology and the IT marketplace to assess the business and cost implications to the organisation’s IT systems arising from such changes to ensure effective service provision.

1. Assist in the monitoring of performance of external contractors, SYPTE staff and others engaged in web based development work as instructed by the IT Applications Support & Manager.

1. Advise the IT Applications Support & Development Manager of the options for delivery of cost-effective services and the effective utilisation of resources including, staff, budget and external providers to deliver the goals of the organisation and the delivery of the responsibilities outlined above.

1. Advise the IT Applications Support & Development Manager of the appropriate technology frameworks and architectures to deliver quality and effective online services to deliver the goals of the organisation.

1. Any other duties commensurate with the post as directed by the IT Applications Support & Development Manager.

Planning and Organisation:

• Provide planning and delivery of development, testing, maintenance and support services for website (Intranet, Internet and Extranet) and online applications to meet the agreed business needs of the Executive and the Information & Technology Strategy and service level agreements within budget constraints set by the IT Applications Support & Development Manager.

• Pro-actively manage workloads and resources, in order to continuously meet deadlines, objectives and service level targets.

• Contribute to team working within the Information & Technology Development team and Information & Technology Department and liaise with others to continuously improve cross-functional efficiency.

• Assist the IT Applications Support & Development Manager in determining short and medium term plans for achieving agreed targets.

• Provide planning, documentation

Decision Making and Use of Judgement

• Responsible for ensuring the successful creation and delivery of web development projects to ensure the successful delivery of website services and specific projects using internal or external resources.

• Responsible for assessing the capacity of web servers and SYPTE’s websites using judgement when handling unforeseen complications Ability to provide solutions under pressure to problems within a multiple server environment

• Use information from the IT Applications Support & Development Manager and internal and external information to prioritise resources.

• Assist with the determination of best practice operation and controls for the organisations IT Projects using internal and external resources and agree procedures with the IT Applications Support & Development Manager.

• Actively participate in team and departmental decision making.

• Assist the IT Applications Support & Development Manager in making decisions about technical environments, architecture, design needs and software in relation to new and existing areas of development.

Essential Internal and External Relationships

• Information & Technology Department – to provide and maintain a consistent development services for Intranet, Internet and Extranet applications as specified. To ensure a smooth roll-out of new and improved applications.

• Organisational Development – provide and maintain web site services to enable corporate communication requirements, internal and external are met.

• Business managers and staff – to provide and maintain a consistent development services for Intranet, Internet and Extranet applications to ensure the business applications function as specified. To improve the Intranet, Internet and Extranet facilities in line with business requirements.

• Suppliers of services – to provide the products and services required for the running of the organisation’s web services.

• Providers of IT knowledge and services – to maintain and improve the web facilities in order to meet business requirements.

• To advise and seek guidance from appropriate external bodies in the furtherance of objectives.

• Standards bodies and organisations to ensure

Person Specification – essential (E) & desirable (D)
(How identified – application form (A) & interview (I)
Knowledge / E/D / A/I
High level of numerate and literate skills, to A’ level standard or equivalent / E / A/I
Knowledge of the principles of developing and writing for client and server-side web applications (C#, HTML, JavaScript, JQuery, XML, CSS, ASP.NET) / E / A/I
Knowledge and understanding of IIS and web application architecture to create and maintain multiple websites across several servers / E / A/I
Knowledge and understanding of other .Net languages / D / I
Qualification in software development tools / D / A
Understanding of the implications of legislation affecting IT use, including the Data Protection Act, Equality Act, Computer Misuse Act and appropriate health and safety legislation / E / I
Knowledge and understanding of databases and the SQL language to modify scripts, support multiple Microsoft SQL server environments and perform CRUD operations (create, update, delete) / E / A/I
Understanding the principles of web and geospatial integrations / D / A
Knowledge and understanding of IP networks, DNS and SSL in a web server environment / E / A/I
Knowledge and understanding of the principles of project management / E / A/I
Knowledge and understanding of Microsoft Indexing Service and Microsoft Search Server / D / I
Skills / E/D / A/I
Administration skills – Completes core processes / E / A
Analytical and numeric skills – Interrogates and analyses data to gather relevant information / E / I
Computer literacy skills – Uses computer technology to support performance / E / A/I
Financial and commercial awareness – Maintains good financial control over resources within their department / E / I
Literacy skills – Effectively communicates via written media / E / A/I
Project management skills – Manages own contribution to project success / E / A/I
Communication and interpersonal skills, including the ability to explain technical issues to non-technical colleagues / E / I
Ability to translate and express complex requirements into specifications for development / E / I
Analysis and reporting skills sufficient to determine the needs of business processes, individual users and departments and communicate required actions to meet business or technical changes or in response to exception reports affecting IT service / D / I
Needs analysis skills sufficient to assess training, support and maintenance requirements for the applications developed / E / I
Listening and diagnostic skills to provide a sympathetic and positive approach to the difficulties of IT users and managers at all levels coupled with the ability to isolate, analyse and solve problems under demanding conditions / E / I
Self-motivator, capable of keeping skills up to date / E / A
Proven ability to adapt to new and emerging technologies such as Web services, SharePoint and cloud computing / E / I
Behavioural Competencies / E/D / A/I
Living our Values:
Customer & Stakeholder Driven –Works to add value for the customer/stakeholder / E / A/I
Team Working – Values others perspectives / E / A/I
Integrity & Respect – Models and promotes organisational values / E / I
Achieving & Challenging –Seeks to exceed and deliver more / E / I
Delivering With & Through Others:
Building & Managing Relationships – identifies key relationships / E / I
Influencing & Persuasion – Calculates the impact of their actions and words / E / I
Flexible & Adaptable – Applies procedures flexibly / E / I
Delivering Our Objectives:
Embracing Change – Ensures a vision for change is heard / E / I
Developing Self & Others – Offers suggestions and supports others / E / I
Research with External Focus – Digs deeper for answers / E / I
Determining Our Agenda:
Initiative – Reacts rapidly / E / I
Strategic Focus & Critical Reflection – Uses past learning experience / E / I
Decision Making – Operates within formal authority / E / I
Experience / E/D / A/I
Previous website development and maintenance experience / E / A/I
Previous programming experience in a common language used for online development / E / I
Previous Experience of maintaining and configuring web, SQL and search servers (IIS, SSL, SQL) / E / A/I
Previous Experience of Ektron CMS400.Net / D / A/I
Previous experience in the use of and development using content management systems / D / A/I
Previous Experience in using web technologies, HTML, CSS, C#, code repositories and the .Net framework / E / A/I
Previous Experience of using and working with JavaScript, jQuery, XML, / E / A/I
Previous Experience in using and developing relational database management systems ( Microsoft SQLServer / Transact-SQL) – / E / I
Proven experience of working using a structured project management or development methodology including PRINCE2 and Agile methodologies.– / D / A/I
Post Holder / Line Manager
Agreed by: / Agreed by:
Signature: / Signature:
Date: / Date: