PROJECT SPECIFICATION
PROJECT TITLE: People’s Network On-Line Help WebSite
Author :Jonathan Ridley
Course:HND Computing (IT)
Email:
Supervisor :Paul Noble / Mansha Nawaz
Proposer :Redcar & Cleveland Borough Council
Project Environment:
The system developed is intended as an aid for the members of the public using the computers supplied as part of the People’s Network project in all branch libraries. The public would use this as their first port of call as a guide to resolving IT based problems.
Objective:
The main object of this project is to produce a web based help system.The new system should enhance the quality of not only IT support, but the library service as a whole, as it will enable the members of the public to help themselves more, rather than using staff resources.
Product Aim:
The aim is to maintain a web site that will enable the public to find solutions to their It problems. It will be installed on every computer in each branch library. It will help the public to use the programs installed on the computers, as well as troubleshooting any problems they will encounter.
A structured methodology will adopted to help produce the project document through the various stages systems development covering analysis, design and implementation. The appropriate Computer Aided Software Engineering tools and techniques will be used to convey the proposed model.
Analysis Stage: A full systems investigation will take place to determine what the system requirements are. A proposed model will be formulated, agreed and documented.
Design Stage: Determine how the system requirements (analysis) are to be met and achieved. Produce a design specification to provide the information necessary to build the system.
Implementation Stage: Determine the system functions to be implemented in the time scale remaining. Build the relevant systems functions by coding the site. Test individual components and the complete system by following a test plan. Produce and document relevant test plans and results.
Maintenance Stage: Produce the maintenance documentation which covers User Guides, Operation strategy for implementation, maintenance (fine tuning/bug fixing/upgrade) and future enhancements.
Academic Aim:
To utilise the skills and knowledge gained in HND Computing (IT) modules, in particular, SAD, Internet Introduction and Web Authoring. Research and adopt a Systems Methodology for project development.
Resources & Constraints
The choice of hardware is not an issue as it has already been installed – Pentium III 733mhz class computers with 128 Mb RAM. Each library has a variable amount of computers – from 5 to 45, depending on the size of the branch. The software used to generate the web system will be Microsoft FrontPage XP, on an AMD Athlon 1900 computer.
Conform to the standards for coding & documentation.
Schedule:
It is intended that all stages of the project will be completed within the time scales of 26 weeks. The approximate schedule is – Analysis (6 weeks), Design (7 weeks), Implementation (10 weeks), and Documentation to be completed over a 26 week period.
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