Program Review

Instructional Technology Support

March 2012

Report Section: 0 – Summary

  • Topic 0.1– Strengths

List and briefly explain ways in which your program has been successful in achieving department and college goals.

  • Staff positive attitude and get-it-done attitude and pride
  • A mixture of many talents among the staff rounds out the departments effectiveness in completing all technical solutions and requests asked of them
  • Smart Classroom awareness and rapid propagation (85% of district classrooms) 121 Smart Classrooms and 8 rolling Smart Carts to date (up from 107 in 2008)
  • Close relationship with technology minded faculty facilitating advancements in the Virtual environment
  • Continued expansion in support without expansion of staffing. It should be noted that this trend is causing increasing strain among the technicians.
  • Topic 0.2 – Opportunities and Challenges

Summarize areas in which the program can capitalize on opportunities available and increase effectiveness. Identify barriers which the department faces.

  • Staffing is not sufficient, especially during rollouts, and semester changes/setups. Semester readiness occurs later each semester. Impact on instructional programs has not been quantified.
  • Retain staffing under current conditions (two have been lost)
  • Funding continued expansion of Smart Classrooms
  • Continue developing and expanding virtual offerings for FTF and DEstudents/instructors due to staffing, time to train, etc.
  • Keeping desktop & Server technology up-to-date,
  • Improving technical support through staffing augmentations
  • Keep technicians knowledge/skills current
  • Increase budgets for technology maintenance and replacement especially file servers and switch equipment
  • Topic 0.3 – Plans for Improvement

Itemize actions which the program is planning to take to meet challenges and improve student learning outcomes. Extract this information from Report Section: 5 – Planning for Improvementbelow.

  • RAPs for file servers (in general areas & DE), staff training funds, increase in staffing, stipends forupdated cell phone plans; more smart classrooms, software tools for technicians, on-call & overtime budget augmentations. Security environmental monitoring for backend systems, and direct access to our SJC storage area (an external door into room 111-b storage).
  • Revise our inventory model and create a policy structure to keep it up-to-date. This has been done with our Smart Classrooms.
  • Server and storage consolidation.

Report Section: 1 – Program Overview

  • Topic 1.1 – Mission

Write or paste the mission statement which has been developed by the program.

  • It is the mission of Instructional technology Support to provide, repair, and maintain instructional technology that directly supports students: organize instructional technology settings and events; collaborate, communicate and guide faculty and staff to enhance learning outcomes using instructional technology.
  • Topic 1.2 – Program Goals  Ed Plan

Copy, review, and update program goals from the current education plan for your department.

  • Converge District LANs and Domains
  • Develop and implement a unique login plan for users on the converged networks
  • Continue improvements and streamlining the RDS program
  • Merge our helpdesk with IT’s helpdesk
  • Increase utilization of work tracking through work orders
  • Update work order and equipment inventory system
  • Review and update process for DE video streaming/digitizing/captioning. Vetting, flowchart, work orders.
  • Replace aging equipment with lease or purchase provisions
  • Topic 1.3 – Curriculum Inventory

List courses which are offered by your department, including revision dates, last semester offered, and plans for revision or deactivation. [Note: Academic courses must be reviewed every six years; CTE courses, every two.

  • Not Applicable
  • Topic 1.4 – Major Activities/Highlights/Achievements

Describe accomplishments since the last program review.

  • Increased Smart Class rooms from 107 to 121 and added 3 rolling smart carts
  • Increased budget for overhead LCD bulbs
  • Updated inventory model for Smart Classrooms
  • Moved backend aspects of BlackBoard over to Information Technology (equipment as well as support personnel)
  • Implemented 2 lease waves of student desktops (205 units in 2008 and 380 in 2011)
  • Increased support areas to include TEC, SGP, and Perris
  • Increased two technician positions from 32 hours/10 month to 40/12
  • Topic 1.5 – Results of Previous Program review

List plans for improvement from previous program review and describe progress made, providing data where applicable.

  • Not identified in the last review

Report Section: 2 – Program Resources

  • Topic 2.1 – Faculty

List numbers of full-time and associate faculty with FTE for each category for the semesters covered in the student access/success data provided in Section 3.

  • No Faculty isa member of this department. The staff members in the department provide technology procurement, research, build technology environments; support and maintain technology and train technology users but no faculty actions in the traditional sense are performed. All staff in ITS directly support faculty.
  • Topic 2.2 – Support Staff

List and briefly describe classified positions in your program.

  • The ITS department is made up of support staff for instructional technology as follows:
  • One 19 hour 11 month Audio Visual Technician supports TVs, VCRs, Transparency Projectors, Smart Rooms etc.;district wide
  • One 40-hour Helpdesk Technician supports students and faculty through phone or electronic helpdesk methods; district wide
  • FourInstructional Computer Network Assistants help to support PC and network technology for classroom use and course delivery; distributed as follows:
  • One 32 hour, 10 month; at Menifee campus
  • One 40 hour, 12 month; at Menifee campus
  • One40 hour, 10 month; at San Jacinto campus
  • One 40 hour, 12 month; at San Jacinto campus
  • Threefull-time Instructional Computer Network Coordinators lead the support in major classroom technology use areas within the district;
  • One in Multimedia at MVC and SGP
  • One support person for traditional,virtual and DEclasses from MVC and Perris
  • One support person for traditional, virtual and DE classes fromSJC and TEC
  • Onefull time Distance Education Network Coordinator supports users to deliver online classes; and
  • One full-time Instructional Computer Network Supervisor oversees the 10 positions/activities described above.
  • Topic 2.3 – Equipment Inventory and Issues

List equipment assigned to your program. Note issues involving age and state of repair.

District

1156 Physical Computers

716 Virtual Machines

121 Smart Rooms, 7 Rolling Smart Carts

San Jacinto Campus

Physical Machines – 456 machines Total

SJC 12 Departmental Servers

SJC 20 Instructional Blade Servers

SJC 10 Computer Labs (358 computers total)

Room 107A (29 computers)

Room 107B (32 computers)

Room 109 (35 computers)

Room 110 (35 computers)

Room 112 (31 computers)

Library (29 computers)

LRC (51 computers)

LSP (12 computers)

ESL Lab (25 computers)

Auto shop (12 computers)

CIS testing center (5 computers)

Music Lab (24 computers)

Biology Lab (15 laptops)

Community Education (24 laptops)

SJC 17 SmartRoom Computers & Projectors

SJC 16 Community-Education Projectors

MVC 3 Rolling AV/Presentation Carts (PC & Projector)

SJC 4 Laptops

SJC 10 Printers

SJC 1 Plotter

SJC Network Hardware (10 Ethernet switches, 2 Fibre Channel switches, 2 WAP, 1 Firewall)

SJC SAN w/2 controllers (4 TB)

Virtual Machines – 127 machines approx.

SJC student Virtual Machines (varies: 679-709 desktops/servers)

SJC Departmental Virtual Machines (7 servers)

Supported Software & Services

SJC Microsoft Active Directory Services / SJC Minitab Software
SJC Microsoft File Services / SJC AutoCAD software
SJC Altiris Deployment Services / SJC GIS Software
SJC Microsoft SQL Services / SJC Multimedia Software
SJC Numara TrackIT! Help Desk Services / SJC Rosetta Stone Software
SJC Linux Operating Systems / SJC Media Duplication & Transfer
SJC VMware Infrastructure Services / SJC Printing Services
SJC Instructional Databases (Oracle 9i, 10g, MySQL) / SJC Certiport & PearsonVue Testing Software
SJC Mathematica Software / SJC DreamSpark / MSDN Software Distribution
SJC Multiple Licensing Services
(ESRI GIS, Mitchell-On-Demand, AutoCAD, Minitab, Mathematica. Rosetta Stone)

Menifee Valley Campus

Physical Machines – 802 machines Total

MVC 32 Servers

MVC 19 Computer Labs (556 computers total)

  • Library (51 Computers)
  • LRC (60 Computers)
  • Rm 814 (31 Computers)
  • Rm 836 (25 Computers)
  • Rm 950 (31 Computers)
  • Rm 951 (31 Computers)
  • Rm 956 (17 Computers)
  • Rm 970 (24 Computers)
  • Rm 973 (24 Computers)
  • Rm 974 (31 Computers)
  • Rm 901 (25 Computers)
  • Rm 929 (8 Computers)
  • Rm 931 (25 Computers)
  • Rm 926 (21 Computers)
  • Rm 930 (25 Computers)
  • Rm 515 (13 Computers)
  • Rm 351B (30 Computers)
  • Rm 355B (7 computers)
  • Rm 363 (13 Computers)
  • Rm 501 (3 Computers)
  • Rm 723 (3 Computers)
  • Rm 831 (2 Computers)
  • Rm 922 (10 Computers)
  • Rm 929 (8 Computers)
  • Biology Lab (18 laptops)
  • Nursing Laptops (20)

Version: 11/12/2018Fall 2008

MVC 57 SmartRoom & Lab Projectors

MVC 2 Rolling AV/Presentation Carts (PC & Projector)

MVC 1 Plotter

MVC 1 Map Scanner

MVC 3 Smartboards

MVC SIM Man (Health Sciences Lab)

MVC Network Hardware (30 Ethernet switches, 20 routers, 2 Fibre Channel switches, 1 WAP, 3 Firewalls)

MVC 4 Network Attached Storage units ()

MVC SAN w/2 controllers (6.7 TB)

Virtual Machines – 23 machines.

MVC student Virtual Machines (varies: 19 servers)

MVC Departmental Virtual Machines (7 servers)

Supported Software & Services

MVC Microsoft Active Directory Services / MVC SIM Man Software
MVC Microsoft File Services / MVC Surround Sound
MVC Microsoft Clustering Services / MVC HD Technology
MVC Microsoft Hyper-V virtualization Services / MVC Video Technologies
MVC Microsoft ForeFront Client Security Service / MVC Imaging Technology
MVC Microsoft SQL Services / MVC Photography Technology
MVC Microsoft Remote Desktop Services / MVC Public Address Systems
MVC Windows Server Update Services / MVC Prometric Testing Software
MVC Altiris Deployment Services / MVC SolidWorks CAD software
MVC Minitab Software / MVC SolarWinds Network Monitoring Software
MVC GIS Software / MVC Multimedia Software
MVC Medisoft Medical Billing / MVC DreamSpark / MSDN Software Distribution
MVC Operating Systems
(Windows 2K, 2K3, & 2K8 server; Windows XP, Vista, & 7;
Mac OS)

Temecula Education Complex

Physical Machines – 79 machines Total

TEC 3 Instructional Servers

TEC 3 Computer Labs (58 computers)

Room 207 (25 computers)

Room 208 (25 computers)

TLC - Room 110 (8 computers)

TEC 14 Smartroom Computers

TEC 1 Printer

TEC Network Hardware (2 switches, 1 Firewall)

Supported Software & Services

TEC Microsoft Active Directory Services

TEC Altiris Deployment Services

TEC Multimedia Software

San Gorgonio Pass Site

Physical Machines – 8 machines Total

SGP 4 Smartroom (PC & Projector)Perris Site

Physical Machines – 23 machines Total

Perris 1 Computer Labs (18 computers total)

Perris 1 Smartroom (PC & Projector)

Perris 1 Network Hardware (1 switch, 1 vpn router, 1 dsl modem)

  • Over 500 Student desktops are nearing or past end of life and are not on a lease cycle
  • See Red section of attached inventory of smart classrooms to as they are at end of life
  • See Closet Equipment inventory Red section for equipment end of life data
  • Topic 2.4 – Budget and Expenditures

List amounts of supply and equipment budgets for the past two years. Include any one-time budget augmentations.

  • ITS Lab Budget – $47,686 (10/11 and 11/12)
  • Admin Budget – $500 (11/12 and $0 (10/11)
  • DE Budget - $10,218 (10/11 and 11/12) Gone in 12/13
  • Topic 2.5 – Commentary

Based on program resources described above, discuss strengths and challenges for the program. How do resources impact student learning outcomes?

  • The yearly departmental ITS budget is about $40 to $60 thousand as the deans discretionary grace floats but that is misleading considering the amount of equipment and software we actually purchase and/or lease. We currently have 585 computers on two lease schedules (the combined payments total approximately $175 thousand per year). This still does not include various purchases from out-of-department funds(Perkins, basic skills, etc.) for specialized equipment we quote, rack, and support in our areassuch as in the RDS and network consolidation projects. As technical responsibilities have increased the software budget became so large its management was assigned out of the department. Even though the department’stechnical support responsibilities have continuously increased dramatically for the last several years our staffing budget has diminished (losing our DE manager to another department putting us below staying even). Due to pay and/or staffing conditions (including people working out of class or drawn out for more pay from other departments) we have lost two technicians and three more have declared serious intent to find employment elsewhere. With each of these losses the department also loses valuable knowledge and technical talent that takes years to recover from. We continue to have difficulty covering all areas during stretches of time surrounding semester prep (imaging during semester breaks), semester startup, finals, and rollout of new resources such as new computers or new centers and labs and faculty born projects. Increases in enrollments have also taken their toll by eroding the staff’s ability to provide service in a timely manner. We are plagued with aging equipment and inadequate cell phone/plans, but we do have unfunded plans in place to rectify. Welack the software tools needed to efficiently manage the resources we support. We lack enough security cables and locks to protect from random and increasing thief. We are moving into the Virtual Machine (VM) and virtual server environment to support the emerging needs of faculty and students for in-class delivery and remote access to classroom software resources without sufficient training and other resources.

Report Section: 3 – Student Access

At this point data related to your top code and location will begin to appear. You may need to wait a minute or two because the system is generating your data from a large data base. Example:

  • Topic 3.1– Enrollment at Census: Overall, Day, and Evening

The following screens will provide data about student access. Sometimes it will take a period of seconds or minutes for each table to be generated from the data pool.

A student is considered enrolled at census if they have not been dropped from the course by the instructor or withdrawn from the course by the census date, which is usually two weeks after the first day of class.

  • N/A
  • Topic 3.2 – Average Class Size

Average class size is calculated by dividing the course enrollment at census by the total number of sections of that course offered.

  • N/A – However, every class in the district has some level of ITS service and/or equipment available to it such as ten technicians (2 on-call 24/7 for distance ed.), transparency projector, TV, VCR/DVD, rolling or installed Smart Equipment (LCD projector, Internet, Sound System, etc), full computer class, course management system, enrollment portal, and online help system.
  • Topic 3.3 – Average Fill Rate: enrollment @ census/seats offered

Average fill rates are calculated by dividing the course enrollment at census by the number of seats offered in that section of that course.

  • N/A
  • Topic 3.4 – FTES

Full-time Equivalent Students (FTES) can be calculated by summing the total hours of attendance (i.e., “positive attendance hours” sx05) for all students, then dividing by 525. Only enrollments in classes that are eligible for state apportionment payments should be included.

  • N/A
  • Topic 3.5 – Commentary

Draw conclusions about the student access data for your program, based on trends in the data and comparisons with data for your program site. [Note that there are some problems with the data in the sample above. Ignore any data which is obviously erroneous.]

  • Even though this section is difficult to quantify, the undeniable need coupled with high instructor and student demand for technology in quality teaching/learning has enormous technology growth and maintenance costs. Technology resources grow faster than the college does for this reason; and it should. Studentenrollments thrive where technology is up-to-date and well supported. The college should commit to staying on the cutting edge in Instructional Technology areas regardless of budget woes.

Report Section: 4 – Student Success

  • Topic 4.1 – Success Rates: Percent (A, B,C, CR)/Census

The following screens will provide information about student success. Student success is defined as receiving a grade of A, B, C, or CR. Success rates are calculated by dividing the number of students who were successful by the total number of students enrolled in each course section.

  • N/A
  • Topic 4.2 – Frequencies @ Census

Frequencies are numbers of students enrolled in the TOP code at census. Frequenciesarelisted separately for each of the following demographic groups:

  • Topic 4.2.1 – Frequencies @ Census: Gender Enrollment
  • Topic 4.2.2 – Frequencies @ Census: Ethnicity Enrollment
  • Topic 4.2.3 – Frequencies @ Census: Age Breakdown
  • N/A
  • Topic 4.3 – Success Rates

Student success is defined as receiving a grade of A, B, C, or CR. Success rates are calculated by dividing the number of students who were successful by the total number of students enrolled in each course section. Success rates are calculated separately for each of the following demographic groups:

  • Topic 4.3.1 – Success Rates:Ethnicity
  • Topic 4.3.2 – Success Rates:Gender
  • Topic 4.3.3 – Success Rates:Age
  • N/A
  • Topic 4.4 – Retention Rates: (All Grades – W&MW)/(All Grades – MW)

Student retention is defined as receiving any grade other than a W. Overall retention rate is calculated by dividing all grades other than W by all grades, ignoring military withdrawals (MW).

  • N/A
  • Topic 4.5 – Retention Rates

Student retention is defined as receiving any grade other than a W. Retention rates are calculated by dividing the number of students who received a grade other a W by the total number of students enrolled. Success rates are calculated separately for each of the following demographic groups compared with the site:

  • Topic 4.5.1 – Ethnicity(All Grades – W&MW)/(All Grades – MW)
  • Topic 4.5.2 – Gender(All Grades – W&MW)/(All Grades – MW)
  • Topic 4.5.3 – Age (All Grades – W&MW)/(All Grades – MW)
  • N/A
  • Topic 4.6 – Grade Distribution: TOP and Site

The number of students who receive an A, B, C, CR, D, F, NC, I, or W.

  • N/A
  • Topic 4.7 – Certificates and Degrees Awarded (4 Years)

The number of students who earn a certificate or degree under your TOP code.

  • N/A
  • Topic 4.8 – Commentary and Program Data

Add any further relevant data regarding student success. Draw conclusions about the student success data for your program, based on trends in the data and comparisons with data for your program site.