Program Intended Learning Outcomes (Pilos)

1. Department: Management and Marketing

1. Program: B.Sc. Management

1. Program Intended Learning Outcomes (PILOs)

1. Course code: MGT 433

1. Course title: Total Quality Management

1. Course credits: 3

1. Allocation of NQF credit

1. Pre-requisites: MGT 230 and QM 353

1. Course web-page: None

1. Semester: First 2015

1. References: Beside local and regional publications, students are strongly recommended to search and read related articles to the course content for effective learning process from some of the following academic and professional publications: Quality Digest, Quality progress, Journal for Quality and participation, Journal of Operations Management , Industrial Engineering, Total Quality Management, Science, Journal of retailing, the service Industries Journal, Harvard Business review, National productivity review , TQM magazine, Journal of European Business, the Quality observer Business Standard, processes, Management science, Quality Engineering, and six sigma forum magazine.

1. Other resources used (e.g. e-Learning, field visits, periodicals, software, etc.): None

1. 15. Course coordinator: Dr. Mahmood Ali
2. Office No:S1B-260, Office Tel: 17438525, e-mail:

1. Course Intended Learning Outcomes (CILOs)

1. Enabling students to acquire knowledge, foundation, and understanding of the field of total quality Management and performance excellence in general, including history, developments, requirements, and various awards with international, regional, and local applications.

1. Knowledge and understanding theories and frameworks of TQM and performance excellence, including principles, techniques, design, control, and continuous improvements.

1. Describing relationships between management theories and TQM and performance excellence, including employee engagement, empowerment, team working, motivation, and leadership within local, regional and international organizations.

1. Enabling students to develop appropriate practical and transferable skills, including designing, applying, and preparing organizations for quality and performance excellence.

1. Providing students with educational experience which will facilitate and promote students’ intellectual development and life-long learning knowledge and skills.

1. Enabling Students’ to develop communication skills on all levels , including interpersonal and human relation skills.

1. Teaching Methods:

1. Rules and regulations:

• Students are expected to attend all classes and examinations.
• Students who are absent for 15% of the total course hours will receive a warning letter. Students who are absent for 25% of the total course hours will be withdrawn from the course with a WF and will not be permitted to take the final examination. A WF is treated as a failing grade for calculation of the GPA.
• If you miss a class it is your responsibility to find out what material or assignments were presented in class. Office hours are devoted only to clarify unclear points not to repeat class lectures.

• All coursework assignments have a due date for submission. A large part of students' work is likely to be assessed with marks, which will count towards the final grade for the course.
• Some courses may require an amount of non-assessed work, for example, class participation, field visits, attendance in special types of lectures and workshops etc.
• Failure to submit the assessed work, as required by the course instructor, will in general lead to an (F) grade for the assessed work.
• References of the source material consulted should be fully recorded as bibliographical details in the coursework. Failure to do so will be considered an act of plagiarism which may lead to lose of grades on the coursework.
• All coursework submitted should be neat, carefully proofread, and accurately presented. It is advisable to use a Microsoft format - for example, Access, Excel, Word, PowerPoint, etc. Failure to meet the specified dates for submission of coursework will be penalized by the instructor by deducting marks, unless the student submits a valid excuse (hospital stay, death in family, accident, etc.) for the late submission. Then an extension may be granted.

• Students who arrive late (within ½ hour after the exam starts) for any exam, for any reason, will not be given additional time. Plan ahead to arrive early.
• Items not allowed inside examination halls include books, notebooks, file folders, and notes of any kind.
• Sharing of stationery and calculators are not allowed during any exam.
• Cheating on exams will not be tolerated. During any exam, communication of any kind between students is expressly forbidden. Students caught discussing answers, using prohibited materials, or assisting others during exams will be referred to the College Disciplinary Board.

• All students are expected to maintain a high standard of ethics in their academic activities. Hence, any form of academic dishonesty is considered a serious matter.
• Academic dishonesty such as cheating, plagiarism, fabrication, and forgery will not be tolerated and will be dealt with in accordance with the university regulations.

• Students are expected to take every exam scheduled. Students should understand that missing exams is a serious matter that may result in failure of the course if proper procedures are not followed.
• For any missed mid-term exam, you must provide your instructor with a valid written excuse within 3 days after the date of the exam. Students who do not turn in a valid written excuse within this period of time will receive a zero on the missed exam(s).
• For the final exam, the College Council will decide whether the student’s excuse is valid and accepted. Per College rules, students who miss the final exam with a valid excuse will have to wait to take the next semester’s final exam and will receive a grade of F in the interim. A revised final grade will be submitted after the final exam is taken the next semester. Absence with invalid excuse will result in a grade of zero in the final exam.

First Semester 2015/2016