Program Assessment Plans & Report: 2012-2013

PFEIFFER LIBRARY

PROGRAM ASSESSMENT PLANS & REPORT: 2012-2013

Pfeiffer Library Mission Statement:
Pfeiffer Library is committed to:

support the curriculum of Tiffin University.
support teaching and learning.
serve a diverse University community.
serve as an intellectual resource for the local community.

Program Rationale/Purpose Statement:
Marketing / Recruitment Target Statement:
Program Learning Outcomes:
Goals of the Program:
Provide convenient, efficient access to books and other information resources both locally and statewide.
Maintain a broad range of quality learning resources and services.
Promote the use of electronic information and instructional technologies.
Cooperate with state and national library-service providers to expeditiously deliver materials and information.
Create an environment in which instruction and research can flourish.
Empower users with information and technological competencies necessary to pursue their educational, research, and professional goals.
Foster student research through faculty-student contact, using library instruction.
Cooperate with other campus units.
Provide an effective collection.
Provide effective library services.
Provide effective staff.
Provide community access to print materials.
Program Executive Summary:
Section One: Describe all department activities with respect to improving student learning in the major. This may include new faculty hires, course revisions, assignment creation, rubric revisions, goal evaluations, etc.
Section Two: Describe which program goal(s) in the Major Program Plan was assessed during the academic year.
Section Three: Describe analysis of assessment data and action plans for upcoming academic year.
Intended Outcomes/Assessment Criteria:
Intended Outcomes 1: Every 3 years conduct surveys to assess the effectiveness of the OPAC in allowing users to locate their resources, then review the results to determine whether users are satisfied with the OPAC and take appropriate action based on results.
Assessment Criteria:
Section One - Activity Statement:
Section Two - Results of Outcomes Activity:
2012-2013 / Met/Not Met / Data Details
Section Three - Analysis and Action Plans:
Intended Outcomes 2: Annuallycalculate ratio of OPAL/OhioLink materials requested to those delivered. Analyzing and monitoring results to determine reasons for non-delivery and adjust methods as appropriate.
Assessment Criteria: Compared stats from OhioLink.
Section Two - Results of Outcomes Activity:
2012-2013 / Met/Not Met
Met / Data Details
2,870 requests or 94.8% (3,028) were filled.
Section Three - Analysis and Action Plans:
94.8% is an excellent fill rate. Will continue to monitor each year.
Intended Outcomes 3: Annuallyanalyze OPAL/OhioLink statistics to determine usage by TU community and compare to peer libraries.If usage rate differs significantly from our peers we will determine the reasons and adjust proceduresas appropriate.
Assessment Criteria:Use OhioLink statistics
Section Two - Results of Outcomes Activity:
2012-2013 / Met/Not Met
Met / Data Details
Number of requests submitted by Tiffin University patrons has dropped compared to 2011-2012. This is not unique to TU. However, so has the number of requests dropped throughout OhioLink.
Section Three - Analysis and Action Plans:
TU’s drop is very much in line with OhioLink’s overall reduction in requests. Probably due to lower enrollment at some institutions (not TU) and the increased availability of eBooks. Please note this is for books only.
Intended Outcomes 4: Every 2 years periodically survey users to assess effectiveness of resources and services in meeting their research needs then analyze the results to seek appropriate methods to meet identified our needs.
Assessment Criteria:
Section Two - Results of Outcomes Activity:
2012-2013 / Met/Not Met
Not / Data Details
Section Three - Analysis and Action Plans:
Intended Outcomes 4: Every 2 years periodically survey users to assess effectiveness of resources and services in meeting their research needs then analyze the results to seek appropriate methods to meet identified our needs.
Assessment Criteria:
Section Two - Results of Outcomes Activity:
2012-2013 / Met/Not Met
Not / Data Details
Section Three - Analysis and Action Plans:
Intended Outcomes 5: Annuallysurvey student library users regarding library materials for their major, analyze the data and take any appropriate action needed.
Assessment Criteria:
Section Two - Results of Outcomes Activity:
2012-2013 / Met/Not Met
Not / Data Details
Section Three - Analysis and Action Plans:
Intended Outcomes 6: Every 2 years survey faculty regarding library material for their courses and research, analyze the data and take any appropriate action needed.
Assessment Criteria:
Section Two - Results of Outcomes Activity:
2012-2013 / Met/Not Met
Not / Data Details
Section Three - Analysis and Action Plans:
Intended Outcomes 7: Conduct faculty, student, and staff training sessions in the effective use of electronic information and instructional technologies per semester, evaluatingthe results of the training and adjust sessions as needed.
Assessment Criteria:
Section Two - Results of Outcomes Activity:
2012-2013 / Met/Not Met
Met / Data Details
Provide bibliographic instruction to the ENG 141 sections. The students are then given an exercise to locate an article and a book. 99% of the returned exercises are successful.
Section Three - Analysis and Action Plans:
Intended Outcomes 8:Conduct faculty, student, and staff training sessions in the effective use of “pathfinders” and other aids for locating electronic information. Evaluate results of training and adjust sessions as needed.
Assessment Criteria:
Section Two - Results of Outcomes Activity:
2012-2013 / Met/Not Met
Met / Data Details
Pathfinders are no longer used. Rather the OhioLink search engine is used. Training sessions for students are provided in the ENG 141 sections. LibGuides are provided on the Library’s webpage.
Section Three - Analysis and Action Plans:
Intended Outcomes 9: Review OPAL contract every three years making any revisions needed.
Assessment Criteria:
Section Two - Results of Outcomes Activity:
2012-2013 / Met/Not Met
Met / Data Details
OPAL contract review is done every 3 years. Changes are made based upon the negotiations between OPAL and OHIONET.
Section Three - Analysis and Action Plans:
Intended Outcomes 10:Review OhioLink services (databases and full-text) annuallymaking any revisions needed.
Assessment Criteria:
Section Two - Results of Outcomes Activity:
2012-2013 / Met/Not Met
Met / Data Details
Am in the process of implementing a “discovery layer” for OhioLink. The discovery layer will “live” no later than 8/26/13. Discovery layer searches all material available in OhioLink—books, articles, eBooks, etc.
Section Three - Analysis and Action Plans:
Intended Outcomes 11:Review OPAL/OhioLink usage statistics, analyzing the results and taking any appropriate action necessary.
Assessment Criteria:
Section Two - Results of Outcomes Activity:
2012-2013 / Met/Not Met
Met / Data Details
As our enrollment has increased, so has OhioLink usage. In 2012-13 there were 29,475 Electronic Journal Center searches with 20,933 downloads. This represents an increase of 3% over 2011-2012.
Section Three - Analysis and Action Plans:
Intended Outcomes 12:Review local usage statistics, analyzing the results and taking any appropriate action necessary.
Assessment Criteria:
Section Two - Results of Outcomes Activity:
2012-2013 / Met/Not Met
Met / Data Details
Local usage stats are intermingled with the OhioLink statistics. In general the 2012 circulation total was 9,259 with an additional 540 renewals. Also there were 2871 interlibrary loans sent to other libraries not in OhioLink.
Section Three - Analysis and Action Plans:
Intended Outcomes 13: Every 2 years conduct a library satisfaction survey. Identify problem areas and seek explanations/solutions.
Assessment Criteria:
Section Two - Results of Outcomes Activity:
2012-2013 / Met/Not Met
Not / Data Details
Section Three - Analysis and Action Plans:
Intended Outcomes 14:Compare staff, space, and expenditures to peer libraries. Review comparison to determine problem areas and seek resources to improve these areas and determine points of excellence.
Assessment Criteria:
Section Two - Results of Outcomes Activity:
2012-2013 / Met/Not Met
Met / Data Details
Within OPAL, Pfeiffer Library ranks in the lower half for number of staff, space, and expenditures.
Section Three - Analysis and Action Plans:
Intended Outcomes 15:Assess outcomes assessment measures recommended in the Standards for Libraries in Higher Education, 2004. Include appropriate outcomes assessment measures in ongoing collection, evaluation, and planning activities.
Assessment Criteria:
Section Two - Results of Outcomes Activity:
2012-2013 / Met/Not Met
Not / Data Details
Section Three - Analysis and Action Plans:
Intended Outcomes 16:Measure results of library instruction by pre-test and post-tests of students on an ongoing basis. Identify and correct areas of weakness and reinforce areas of strength.
Assessment Criteria:
Section Two - Results of Outcomes Activity:
2012-2013 / Met/Not Met
Not / Data Details
Section Three - Analysis and Action Plans:
Intended Outcomes 17: Survey faculty on the value of library instruction for improvement of their students’ research skills per semesters. Analyze results; determine why evaluation of improvement is below or above goal.
Assessment Criteria:
Section Two - Results of Outcomes Activity:
2012-2013 / Met/Not Met
Not / Data Details
Section Three - Analysis and Action Plans:
Intended Outcomes 18:Measure results of library instruction by pre- and post-tests of students on an ongoing basis, identifying and correcting areas of weakness and reinforce areas of strength in research strategies.
Assessment Criteria:
Section Two - Results of Outcomes Activity:
2012-2013 / Met/Not Met
Not / Data Details
Section Three - Analysis and Action Plans:
Intended Outcomes 19: Every 2 years survey faculty on the value of library instruction for improvement of their students’ research skills, analyzing the results and working with classroom faculty to determine areas for improvement.
Assessment Criteria:
Section Two - Results of Outcomes Activity:
2012-2013 / Met/Not Met
Not / Data Details
Section Three - Analysis and Action Plans:
Intended Outcomes 20: Annuallysurvey students on the value of library instruction for improvement of their information literacy & technology skills, analyzing the results to determine why evaluation of improvement is below or above our goal.
Assessment Criteria:
Section Two - Results of Outcomes Activity:
2012-2013 / Met/Not Met
Not / Data Details
Section Three - Analysis and Action Plans:
Intended Outcomes 21: Annually review information concerning library assistance provided to other campus units, modifying procedures and methods as necessary.
Assessment Criteria:
Section Two - Results of Outcomes Activity:
2012-2013 / Met/Not Met
Not / Data Details
Section Three - Analysis and Action Plans:
Intended Outcomes 22:Periodically review faculty and staff training per semester, modifying sessions as appropriate.
Assessment Criteria:
Section Two - Results of Outcomes Activity:
2012-2013 / Met/Not Met
Not / Data Details
Section Three - Analysis and Action Plans:
Intended Outcomes 23: Every 3 years survey all segments of the user population to determine satisfaction with the collection, analyzing results and modifying Collection Development Policy and procedures as necessary.
Assessment Criteria:
Section Two - Results of Outcomes Activity:
2012-2013 / Met/Not Met
Not / Data Details
Section Three - Analysis and Action Plans:
Intended Outcomes 24: Annuallycompare segments of the collection to peer library collections, identifying strengths and weaknesses and taking any necessary and/or appropriate actions.
Assessment Criteria:
Section Two - Results of Outcomes Activity:
2012-2013 / Met/Not Met
Met / Data Details
Pfeiffer Library’s collection is particularly strong in Criminal Justice and Business. The Criminal Justice collection in number and currency is second to University of Cincinnati. The business collection compares very well with Franklin University. Obtaining exact numbers is difficult due to the installation of new software.
Section Three - Analysis and Action Plans:
Intended Outcomes 25:Examine segments of the collection for relevancy and currency of materials on an ongoing basis in consultation with classroom faculty, remove irrelevant and dated materials.
Assessment Criteria:
Section Two - Results of Outcomes Activity:
2012-2013 / Met/Not Met
Met / Data Details
Consult with faculty in certain portions of the collection—e.g. hospitality and natural science. Each year review the reference collection and remove outdated material.
Section Three - Analysis and Action Plans:
Intended Outcomes 26:Create channels for active and regular faculty input, analyzing input and modifying Collection Development Policy as appropriate.
Assessment Criteria:
Section Two - Results of Outcomes Activity:
2012-2013 / Met/Not Met
Met / Data Details
Contact links are part of the Library webpage—for students and faculty. Publish a monthly Library Newsletter. Pfeiffer Library Committee, consisting of faculty members representing each school, meets on a regular basis.
Section Three - Analysis and Action Plans:
Intended Outcomes 27: Every 2 years assess library services by surveys, with input from all segments of the University community, identifyingunserved/underserved segments and develop a strategy to ensure they are appropriately served.
Assessment Criteria:
Section Two - Results of Outcomes Activity:
2012-2013 / Met/Not Met
Not / Data Details
Section Three - Analysis and Action Plans:
Intended Outcomes 28: Every three years employ regular library user satisfaction survey, specifically inquiring about staff performance, conducting regular workshops for library staff in areas of users concerns.
Assessment Criteria:
Section Two - Results of Outcomes Activity:
2012-2013 / Met/Not Met
Not / Data Details
Section Three - Analysis and Action Plans:
Intended Outcomes 29: Annuallysurvey staff to identify areas of need for staff development and training.
Assessment Criteria:
Section Two - Results of Outcomes Activity:
2012-2013 / Met/Not Met
Met / Data Details
Due to the small staff size, this is done on a routine and informal basis as needed..
Section Three - Analysis and Action Plans:
Intended Outcomes 30:Provide appropriate and varied opportunities for needed staff development and training.
Assessment Criteria:
Section Two - Results of Outcomes Activity:
2012-2013 / Met/Not Met
Met / Data Details
Staff are expected to attend and participate in the appropriate OPAL committees. The Director is expected to attend and participate in the appropriate OPAL and OhioLink committees. Mileage and travel expenses are included in the budget.
Section Three - Analysis and Action Plans:
Intended Outcomes 31:Review advertised opportunities for staff development on an ongoing basis selecting appropriate development and training opportunities for staff.
Assessment Criteria:
Section Two - Results of Outcomes Activity:
2012-2013 / Met/Not Met
Met / Data Details
OPAL and OhioLink opportunities are routinely emailed to staff.
Section Three - Analysis and Action Plans:
Intended Outcomes 32: Annually review all job descriptions modifying as appropriate.
Assessment Criteria:
Section Two - Results of Outcomes Activity:
2012-2013 / Met/Not Met
Met / Data Details
Job Descriptions have not changed.
Section Three - Analysis and Action Plans:
Intended Outcomes 33: Annually track the number of community user cards issued and analyze the numbers to measure increased or decreased use of the print collection and modify community user procedures as necessary and appropriate.
Assessment Criteria:
Section Two - Results of Outcomes Activity:
2012-2013 / Met/Not Met
Not / Data Details
Section Three - Analysis and Action Plans: