Donna Riggi
Charlotte, NC 28227
Cell: 980-355-4865 –
Professional Summary
A professional detail-oriented NetSuite and OpenAir Administrator motivated to drive projects from start to finish as part of a fast paced dynamic team. I have extensive NetSuite experience in CRM, PSA and SRP technologies. I have excellent analytical and problem solving skills and an extensive background in statistical analysis.
Experience
01/2009 to 12/2013
NetSuite and OpenAir Administrator
Medflow, Inc. - Charlotte, NC
Designed and developed the migration of individual departmental data sheets into a centralized NetSuite data repository using customized fields, tabs, forms, dashboards, reports and saved searches.
· Maintained the NetSuite, OpenAir and Box applications for internal personnel.
· Provided the CEO with the necessary reports for sales opportunities, support issues, project issues and historical and future resource utilization.
· Customized NetSuite as needed to meet evolving needs of the company.
· Provided support with regards to all aspects of NetSuite and data integrity.
· Maintained proper system access for all roles.
· Supported end user requests for new custom fields, tabs, searches, reports, KPI's and dashboards.
· Performed regular data audits and resolved issues.
· Maintained the data integration between NetSuite and OpenAir.
· Supported project managers with the development of reports and project plans in OpenAir.
· Supported project managers with resource assignments and project planning for over 150 ongoing projects using OpenAir and NetSuite Advanced Projects.
· Responsible for sending project completion surveys within NetSuite using Survey Gizmo for future statistical analysis.
· Leveraged my extensive statistical background to support the client experience mandate for Meaningful Use Stage 2 certification.
06/1997 to 01/2013
Statistical Consultant
Visual Statistics, Inc. - Charlotte, NC
Results-oriented Applied Statistics and Experimental Design Consultant for fortune 500 companies with a proven ability to meet business objectives, deliver capabilities to optimize efforts, minimize risks and make the right decisions through the expert use of statistics and experimental design. Expert SAS programmer and creative problem solver.
05/1998 to 06/1997
Research Statistician and Manager of Experimental Design
Nabisco, Inc. – East Hanover, NJ
Partnered with product development, marketing, manufacturing personnel to design experiments, analyze data using ANOVA, regression and modeling techniques, problem solve and present results to team members and senior management for timely decision making on projects.
06/1980 to 05/1988
Analytical Chemist and Technologist
Nabisco, Inc. – Fairlawn, NJ
Analytical Chemist in the area of fats and oils analysis, general analysis and gas chromatography. Developed SAS programs for a laboratory Information Management System which contained analytical data of all Nabisco products.
Education
1992
Master of Arts: Mathematics / Computer Science / Statistics
Kean University - Union, NJ
1980
Bachelor of Science: Chemistry
Montclair State University - Montclair, NJ