Ravish Chandra

Product / Release Manager | PMP, PSM | | (954) 235 8830|LinkedIn|Website

Tampa, FL

Product Manager with 8 years of excellent experience in leading engineering teams to build product features and enhancements for enterprise users. Distinguished strong work ethic with the ability to learn quickly, work independently and collaboratively to achieve project vision and objectives.Great problem-solving skills with an ability to propose creative and innovative alternatives to approaches and solutions to grow and maintain client relationships. Core competencies include:

Product Management ▪ Stakeholder Management ▪ BusinessAnalysis ▪ Business Process Management ▪ Resource Planning▪ Time Management ▪ CriticalThinking ▪ Product Strategy ▪ Product Design ▪ Product Development ▪ Project Execution ▪ Project Schedule ▪ QualityManagement ▪ Communication Skills ▪ Product Roadmap Development ▪ User Acceptance Testing ▪ Scrum ▪ Agile ▪ Use Case Analysis ▪ Release Management

SQL ▪ Excel ▪ Word ▪ Microsoft Office ▪ MS Project ▪ JIRA ▪ SharePoint ▪ HTML ▪ CSS ▪ TFS ▪ Visio

Work Experience Highlights

Product Manager / Release Manager

Quantum Servicing, Lennar(Infosys Limited) – Tampa, FL – November 2015 to Present

  • End-User focused: Improved product’s user experience (UI/UX) ratings by implementing a series of enhancements that simplified workflows, increasing product satisfaction rate by more than 15%.
  • Usability champion: Increased system transactions by up to 300% through enhancements and by streamlining processes.
  • Experienced leader: Managed technical teams to design and deliver complex new products and enhancements through sprints and releases. Developed new product which reduced data boarding times from 6 days to 1.5 days – an efficiency increase of 75%.
  • Ability to work with business leaders and technical stakeholders and liaise and build trust-based relationships with customer, upper management, and other business process teams.
  • Worked with Research, Sales, Marketing, and business teams to gather and analyze industry trends and drive product strategy and roadmap.
  • Implemented Agile’s Scrum practices: Managed daily stand ups, created user-stories, planned each sprint. Experience with Lean as well as Waterfall software development lifecycle.
  • Created business requirement documents and workflow diagrams using Visio.
  • Created and managed project plans and status reports using tools such as MS Project and managed user stories using JIRA.
  • Developed reporting capabilities for business users through client customizations.
  • Performedroot cause analysis and created release retrospective reports for every release.
  • Formally certified in Project Management practice with PMP.
  • Experience in Loan Servicing, Mortgage Banking, Securitization, and Asset Management processes.

Product Manager / Release Manager

Rialto Capital Management, Lennar (Infosys Limited) – Miami, FL – June 2014 to October 2015

  • Product expert: Provided product and general user experience expertise in strategic process improvement initiatives.
  • Automation driven: Created product enhancements and integrated support features which reduced manual support required by close to 30%.
  • Conducted business requirements review sessions towards finalizing the BRD documents and specifications.
  • Conducted regular project meetings to discuss and review project status, key issues, and next steps.
  • Prioritized issues as P0, P1, and P2 to be taken up by engineering for upcoming planned and unplanned releases.
  • Led and conducted integration testing before release items were made available to client users.
  • Conducted user orientation and formal training sessions for each new release and periodic requirements.
  • Regularly traveled to clients’ offices for review meetings, trainings, and requirements gathering sessions.

Product Manager Associate / Release Manager

Infosys Limited – India – March 2012 to May 2014

  • Managed major, minor, and unplanned (production hotfix) releases.
  • Managed all release related activities such astracking, stakeholder reviews, change management, go-live communications, and impact assessment.
  • Collaborated with QA, engineering, and business user teams for release planning and resource availability.
  • Part of change management board that controlled release bucket list and performed release prioritization.
  • Led release preparedness reviews and weekly status reviews.
  • Prepared release retrospective reports.
  • Developed metrics that provided data for process measurement, evaluation, and future improvements.

Business Analyst

Infosys Limited – India – August 2010 to February 2012

  • Responsible for project item estimations and sprint prioritization.
  • Responsible and accountable for the coordinated management of multiple related activities toward projectsuccess.
  • Accountable for project on-time project deliveries and handover to downstream stakeholders.
  • Performed regular planned audits on documentation, tracking, and project delivery processes.
  • Gathered business requirements from business users and domain experts and documented BRDs.
  • Worked with business users and client engagement managers to make sure that their issues were addressed and resolved.
  • Collaborated with product architecture team during the design phase to develop ER models and DB design for the solutions.
  • Documented project requirements in form of use cases and process flow diagrams.

Research Assistant

Indian Institute of Technology (IIT), Kharagpur – India – January 2010 to June 2010

Intern

MNE Technologies, Bangalore – India – October 2008 to November 2008

Education

Bachelor of Engineering

Manipal Institute of Technology, Manipal (India) – June 2010

Certifications/Licenses

Project Management Professional (PMP) - PMI

Professional Scrum Master (PSM I) – Scrum.org

Awards/Appreciations

Most Valuable Player of the year – Infosys Limited, India

Star Awards – Quantum Servicing, Tampa, FL