Principality Experience Job Description

Hospitality CellarSupervisor

Mission

To consistently deliver the values of Principality Experience, while ensuring a high standard of Customer Service is delivered through leadership and teamwork.

Job Description
Job Title / Hospitality CellarSupervisor
Salary / £8 p/h
Home Location / Principality Stadium
Hours of Work / NGH
Reports to / Retail and Cellar Manager
Assistant Retail and Cellar Manager
Responsible for / The Set Up Supervisor is responsible for the day to day supervision and management of the NMD retail set up team and ensuring that retail set up is completed in a timely and productive manner.
Key Relationships / All Principality Experience Customers
Retail Staff
Retail and Cellar Manager
Assistant Retail and Cellar Manager
PSE Management
Key Responsibilities /
  • Supervision and management of the Hospitality Cellar set up team during a Non Match Day
  • Ensuring the Hospitality Cellar set up is completed in a timely manner
  • Promoting and co-operative working environment, maximising productivity and morale
  • Communicating key messages to their team daily
  • Ensuring any accidents are reported in a timely manner
  • Following all Health and Safety Guidelines
  • Promoting the company values while living them
  • Ensuring the standards are set and retail set up is to the highest standard
  • Ensure all standard operating procedures are completed and followed by all staff
  • Adhere to all inventory control procedures including wastage and spoilage
  • Ensuring all areas are fully stocked and ready for operation before an event
  • Managing the tasks of the Hospitality Cellar set up team and delegating as appropriate
  • Undertaking any other duty deemed reasonable by PSE management in order to meet the needs of the business
  • Liaise with the Distribution Supervisor and Retail Set Up Supervisor to ensure the overall set up of the retail operation will be completed in a timely manner and assisting where needed
  • Responsible for ensuring all members of the Hospitality Cellar team have the relevant training and risk assessments completed
  • Ensure all company processes are adhered to, including profit protection, temperature records, labelling of food and rotation of stock

Person Specification
Experience /
  • Previous Catering or Hospitality experience would be a benefit
  • Previous experience in a Management capacity would be a benefit
  • Strong interpersonal skills and relationship management
  • Ability to see the bigger picture

Skills and Qualifications /
  • Good communication skills
  • Ability to motivate self and team
  • Should be an excellent team player who can work individually
  • Able to work off their own initiative for the benefit of the business
  • Good customer service skills
  • Good planning and organising skills
  • Good time management skills
  • Ability to delegate

Other /
  • Able to understand the importance of delivering the Principality Experience values, while adhering to the processes and procedures of Levy Restaurants and Compass
  • An understanding of individual responsibility in complying with Health and Safety policies and arrangements
  • Clear understanding of equal opportunities in the workplace
  • Clear understanding of the ‘WOCAAT’ Levy Restaurants policy
  • Should have knowledge of the ‘IPOE’ Levy Restaurants audit and how they contribute to it

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Please note: this job description is subject to change pending review.