Job Summary
At GATR Truck Center, we believe in quality. From the trucks, truck parts and service we provide, to the people we employ. We are your three- time Volvo Dealer of the Year and we currently have five locations throughout Minnesota and Iowa to service our customers. We are looking for a Service Advisor to join our GATR of Sauk Rapids team.
Primary duties will consist of but not be limited to:
- Treat customers with courtesy, respect and in accordance with company policies.
- Greet all customers that enter the service area.
- Discuss with customers estimated of cost repairs/maintenance work that is to be provided and estimated time when truck will be completed.
- Advise customers of any outstanding recalls or service programs that need to be completed and of any preventative maintenance or additional repairs that are needed.
- Secure agreement from customer on the repairs to be performed before any work is started.
- Write legible and complete repair orders by asking good diagnostic questions to identify customer needs/concerns and record the information accurately.
- Enter all incoming repair orders into scheduling system in the order in which they are received.
- Identify repair orders that require special handling, such as rush, customer waiting, special problem, comeback, etc.
- Continual follow up on status of repairs to assure that truck will be ready when promised.
- Advise customers of status of repairs and any delays if truck will not be finished when promised.
- Get authorization from customer when estimate of costs needs to be changed.
- Contact customer for approval if additional repairs or maintenance is needed
- Contact customer within three days after truck is repaired to assure satisfaction with repairs.
- Interpret warranty information and policies to customers.
- Provide all documents for warranty claims to the Warranty Administrator in a timely manner.
- Be up-to-date on technical and performance information on all vehicles serviced by GATR.
- Answer telephone service inquiries.
- Maintains close working relationships with Service Clerk on scheduling of repairs, and shop foremen and technicians on status of repairs and quality control.
- Keep service manager informed of all problems and potential problems involving repairs, customers and equipment.
- Coordinate service specials with Parts Operation on a consistent basis.
- Keep write-up area clean, neat and orderly. Purge and update computer files as required.
QUALIFICATIONS:
- Computer literate
- Familiarity with terminology and service of heavy vehicles
- Strong oral and written communications skills required
- Possess superior customer service skills
- Ability to work with others in solving problems
- Excellent organizational skills required
GATR Truck Center offers a full benefit package which includes: Medical insurance, Dental insurance, Life insurance, Short and Long Term Disability, Health Savings Account, Employee Assistance Program, Paid Holidays, Paid Time Off, and a hard to beat 401k plan!
We have a monthly bonus incentive program, as well as $2000 Hiring Bonus!
GATR is an Equal Opportunity Employer
Job Type: Full-time