Classification: Exempt / Reports To: Brandon “Tripp” Davis, Assistant Manager
Department: Truck Brokerage / Location: Memphis HQ
Job Summary
The Account Coordinator for the Truck Brokerage division supports the Company’s Over-The-Road business function responsible for the day to day management of carrier/mode selections for customer order. The Account Coordinator for this group will provide a more transactional negotiating approach with freight carriers, and will act as a facilitator for carrier problem resolution in regards to claims, payments or other business issues. The below is intended to describe the general content of and requirements for the performance of this job and is not to be construed as an exhaustive statement of essential functions, responsibilities or requirements.
Primary Duties and Responsibilities
1. Negotiate with carriers to maximize profitability of loads consigned to your zone
2. Determine and secure most profitable equipment per customer’s requirements for all available loads that have been assigned to corresponding zone
3. Ensure that the system is updated with the most accurate information on our carrier base
4. Solicit owner-operators that will be dedicated for utilization by BNSF Logistics
5. Communicate existing or potential service problems to the applicable account manager or supervisor
6. Recruit new carriers to fill in available opportunities for increased profitability, service, etc.
7. Monitor service providers to ensure that company and customer service requirements are being met
8. Improve efficiency by utilizing fewer carriers through relationship building
9. Develop and grow core/key carriers to provide additional capacity and provide proper utilization of the carrier’s equipment
10. Identify service and cost improvement opportunities and synergies in respective zone, such as dedicated operations and continuous moves
11. Responsible for proper carrier selection from our vendors
12. Assist customer/tech services, sales representatives, customers, vendors and buyer/planners with freight damage, freight loss, and tracking issues
13. Responsible for reporting and maintaining weekly, monthly, and quarterly carrier performance metrics
14. Arrange for third-party carriers to transport freight
15. Contact shippers
16. Handle customer complaints and questions
17. Match carriers with customers
18. Negotiate with freight carriers, and providing customer support to resolve freight issues
19. Develop relationships and network within billion dollar industry
20. Demonstrate and promote Pentair’s “Win Right” culture at all times when interacting with employees, co-workers, customers and suppliers
21. Promote and display Cornerstone’s Core Values
22. Regular and reliable attendance expected
23. Other work-related duties as assigned by supervisor/manager
Minimum Knowledge, Abilities and Skills Required
1. Minimum Bachelor’s Degree in Business, Transportation, Logistics or related field preferred
2. 3-5+ years of related work experience preferred, but not required
3. Cost management experience preferred, but not required
4. Effective oral and written communication skills
5. Excellent customer service and interpersonal skills
6. Possess a strong sense of urgency
7. Strong negotiating skills
8. Able to manage multiple projects simultaneously
9. Proficient in Microsoft Office Suite
10. Transportation or logistics industry experience preferred, but not required
Cornerstone Systems, Inc. is an Equal Opportunity Employer
Employee Owned