Power Cycle Your Modem/Router?
Troubleshooting Guide
DSL
Power Cycle your modem/router?
This will re-synchronize both the DSL signal from your modem to the C.O. and the modem to your computer/router. Unplug, wait 30 seconds, plug back in, allow 1 minute for modem to sync up.
What is your DSL “Sync” light status?
This light will either be labeled (Ready, Status, ADSL, DSL). This light should be solid. Allow 1 minute after reboot for modem to sync.
Verify line conditioners/filters are plugged into all devices other than the modem.
Verify there is dial tone or switch tone on the DSL line.
Verify the phone cord is in good condition and it is plugged directly into phone jack or line conditioning splitter.
Try another phone jack.
Did you reboot your computer?
Monitor LAN light on modem/router during this. Did LAN light go off and back on during reboot?
Verify correct TCP/IP setting.
Open a command prompt (from RUN type CMD). Then type IPCONFIG. If you are using just a modem you should see a WAN IP address. Given to you at time of install. If you are using a router you should have an address of 192.168.1.X
Time to call 24 hour free Linctel tech support at 368-5000
*Note*
Do NOT press the reset button on the router. Doing so will rest router to factory settings and will result in a reconfiguration charge.
Troubleshooting Guide
Telephone
*Note – Lincoln Telephone demarks ( point where we lose responsibility and customer resumes responsibility) at the NID (network interface device). This device is located on the outside of the premise and is usually a grey box. All work beyond this point will result in a charge to the customer. (Exception is a purchase plan of inside wire maintenance)
Do you have dial tone?
Verify there is not a problem with your telephone equipment. All phone cords plugged in correctly and in good condition? All phone are on hook?
Unplug all phone devices and plug in one at a time, checking for dial tone.
Can call out but can’t receive calls?
Verify all telephone equipment and cords are in good working condition.
Verify that the telephones ringer is turned on.
Do you have static on your line?
Verify all telephone equipment and cords are in good working condtion.
Unplug all phone devices and plug in one at a time, checking for noise.
Static on long distance calls and not local? Please contact your long distance provider.
Verify no snow are other hazards are on or around outside wiring and NID.
Can’t call long distance?
Verify you are adding a 1 before the area code.
Did you subscribe to a long distance carrier?
Sound like your phone is busy?
Do you have Lincoln Telephone Voice mail? A stutter dial tone is present when a new voice mail is available.
Troubleshooting Guide
Cable TV
*Note – Lincoln Telephone demarks (point where we lose responsibility and customer resumes responsibility) at the grounding splicing, located on the outside of the house usually near the point of entry for the telephone service. All work beyond this point will result in a charge to the customer. (Exception is a purchase plan of inside wire maintenance)
Are your channels fuzzy/static on more than one TV?
If your lower channels are affected.
Verify the cable condition is good and not wet. Exterior terminating ends are secure.
If your upper or all channels are affected.
Verify cable is in good condition and all terminating end are secure on all connections.
If your lower channels are affected on only one TV.
Verify terminating end is secure
Verify your VCR/DVD player is not on.
No signal or all channels are snowy?
More than one TV: Check line condition on outside of the house is in good condition and free of any hazards.
One TV: Verify TV is programmed correctly (refer to owners manual) and the coax cable is connected on both ends and secure