JOB DESCRIPTION – PA PLUS

Details of Position

Post titlePassenger Assistant Plus – What’s in my backyard project

PurposeTo provide passenger assistant services to community transport passengers and to support the operation of CTC serviceswithin the ‘What’s in my backyard’ project

Line managerCEO

Accountable toCEO

Supervisory None

responsibility

Range of decisionWorking within established policies and guidelines

makingPlanning and prioritising own workload

Responding to service requests in line with established criteria
Suggesting improved methods of working

DurationSubject to funding/contracts

Salary£8.50 per hour

LocationTenterfields Business Park, Luddenden Foot, Halifax, West Yorkshire

HoursTotal of 640 hours spread over a 2 year period

Holidays5 weeks pro rata

Key contacts

Care Home Staff
Sheltered Accommodation Staff
Volunteer Drivers
Employed Drivers
Volunteer/Community organisations
Service users
General public / CTC Marketing

CTC Finance Officer

CTC Transport Officer

CTC Chief Executive Officer

CTC Trustees
CTC staff
Other CTC volunteers

Description of duties

  1. To promote the project to elderly people through care homes, sheltered accommodation, Age UK Todmorden, Age UK Calderdale and Kirklees, voluntary and community organizations, and the local press.
  1. To provide passenger assistant duties for CTC passengers to ensure the safety and comfort of CTC service users.
  1. To assist passengers boarding/alighting the vehicle including operation of the tail-lift and the pushing and securing of wheelchairs (training can be given)
  1. To provide assistance and escort duties at the destination if required (including pushing wheelchairs)
  1. To collect data regarding successes and failures of trips.
  1. To undertake post day trip visits to elderly people to encourage and maximize the uptake of events and activities and so increase elderly peoples community networks.
  1. To liaise, where appropriate, with the families of elderly people and work together to encourage the family member to take part in further activities.
  1. To comply with all CTCpolicies, procedures and best practice.
  1. To undertake reasonable job related training requested by line manager.
  1. To maintain suitable levels of customer service in person and during telephone contact with all contact types.
  1. To report any concerns in respect of the vehicle (i.e seat or seatbelt issues) to the Coordinator.
  1. Any other reasonable duty to benefit the needs of CTC business.

Personnel specification

ATTRIBUTES / ESSENTIAL / DESIRABLE
QUALIFICATIONS / -English Language and Mathematics GCSE Grades A-C or equivalent
EXPERIENCE / -Confidence to network with other organisations to promote and develop the project.
-Clerical/ administrative experience / -Experience of providing transport services.
-Experience of working with people with disabilities
PRACTICAL AND INTELLECTUAL SKILLS / -Friendly and professional phone manner
-Excellent verbal and written communication skills
-Work within deadlines and under pressure.
-Must be able to follow guidelines and policies
TRAINING / -Willingness to undertake any appropriate training / -PATS training
-Health and safety training
-First Aid
-Use of tail lift and clamping down wheelchairs
DISPOSITION/ ADJUSTMENTS/ ATTITUDE / -Helpful, cooperative disposition.
-Ability to work and communicate with a wide range of groups and individuals.
-Reliable, trustworthy, empathetic, caring

Role Criteria

Essential / Desirable
Skills / Ability to develop a project from start through to completion.
Ability to develop relationships with key partners, including elderly care homes, voluntary and community organisations, elderly people.
Ability to devise and implement a system of project monitoring.
Numeracy and literacy skills suitable for regular reporting. / Previous project development experience.
Experience / Previous work with elderly people.
Project development.
Project monitoring. / Experience of working in the Upper Valley of Calderdale and the voluntary and community groups within it.
Attributes / Ability to work on own initiative.
Be a team worker. / Friendly and personable manner.
An understanding of the needs of isolated, elderly people.