POST TITLE:DUTY MANAGER

POST NUMBER:S012

JOB DESCRIPTION

Job Summary

You will be directly responsible to the Operations Manager and assist in themanagement of the performance of Marina Leisure Centreand the achievement of Sentinel Leisure Trust’s (SLT) Business Plan.

More specifically you will be responsible for the daily operation and day to day management ofthe facility.

As Duty Manager, when on shift you will be responsible for the whole facility, its services, staff and customers.

Job Activities

Policy and Service Delivery

  1. To assist the Operations Manager in reviewing and proposing changes to the activity programmes and services offered,to provide a high standard of service, ensuring equity of access for the local community and maximise income.
  1. To attend regular meetings in accordance with the company communication structure.
  1. Liaise with relevant site personnel, Council representatives, external contractors and other agencies, when necessary on statutory and legal requirements
  1. Undertake duty management responsibility of any events or activities within or outside the regular working hours

Staffing

  1. To ensure, in conjunction with the Operations Manager and the Head of HR, that all staff you manage receive the appropriate, current and ongoing training in Health and Safety, Customer Care and Emergency Procedures as a minimum.
  1. Ensure that you manage and motivate your teams to deliver high standards of performance and customer service.
  1. A key element to your role within SLT is to manage staff teams and assist with their training and development to ensure they are contributing at all times to the achievement of SLT’s business targets.
  2. To constantly review and organise the staffing areas of your responsibility, in conjunction with the other Duty Managers, the manpower requirements to ensure the most cost effective utilisation of staff and the most appropriate levels of cover at all times.
  1. To ensure effective and regular one to one and team meetings are carried out with all staff you are responsible for and that appropriate training, counselling and welfare are provided, in liaison with the Operations Manager and Head of HR as necessary.
  1. To ensure that SLT’s communication procedures are fully complied with ensuring effective two-way communication between all groups of staff.
  1. Assist with the overall programme of recruitment, training and retention of staff in line with SLT’s commitment to providing high standards of service.

Health and Safety

  1. To ensure that SLT’s Health and Safety Management System, policy and procedures are effectively implemented ensuring that staff you manage or supervise are trained in health and safety procedures and practice.
  1. To ensure that, as an on-duty Manager, all facilities are kept safe, clean and tidy manner and that there is adequate monitoring of cleaning and maintenance standards and that food hygiene legislation is complied with.
  1. To ensure that, as an on-duty Manager, all equipment within the centre is operated in accordance with the manufacturers’ recommendations and appropriate codes of practice.
  1. To ensure that statutory and other notices, such as instructions, safety posters and emergency procedures are always complied with at each centre.
  1. To report all accidents and incidents together with complying with all relevant Health and Safety directives, including COSHH, and reporting to the HSE, the Quality ControlManager as necessary from time to time.
  1. Ensure all staff you are responsible for are trained in dealing with any potential incident that may involve any claim being made against SLT.

Financial Management

  1. To ensure the correct procedures are observed for purchase ordering.
  1. To manage any income and expenditure budgets in line with the Facilities business plan and undertake budget reviews, price benchmarking and budget setting in line with the Sentinel accountancy calendar.
  1. To ensure all daily income is accurately accounted for.
  1. To ensure SLT Financial Regulations are complied with at all times.

Contract Management

  1. To maintain a close and positive working relationship with SLT’s respective partners.

Public Relations

  1. To positively respond to customer feedback and, wherever possible, introduce improvements to the service and ensure customer feedback is communicated to the appropriate staff.
  1. To respond to all appropriate correspondence within agreed timescales.

Other Duties

  1. Act as Duty Manager at any one of the centres as may be requested from time to time.
  1. To ensure that all recognised procedures are complied with.
  1. To comply at all times with SLT’s Disciplinary Policy.
  1. Take reasonable steps at all times to ensure the health and safety of yourself, other staff and members of the public who may be affected by your actions or omissions at work.
  1. Undertake such other related duties as may be allocated from time to time by your line manager or the Managing Director.

Post No:S012Job Title:Duty Manager

Desirable (D)
Essential (E)
Experience:
(i)Previous and substantial experience of supervising/team leading/managing in a leisure centre environment.
(ii)Experience and evidence of managing staff
(iii)Experience of direct budget management and reporting
(iv)Able to work within and develop a team environment
(v)Evidence of excellent customer care standards
(vi)Experience of working within a customer led environment
(vii)Evidence of having taken Health & Safety responsibility / E
E
E
E
E
E
E
Skills and Abilities:
(i)Able to motivate and lead others
(ii)Excellent interpersonal skills
(iii)Customer orientated
(iv)Ability to manage priorities and time effectively
(v)Good oral and written communication skills
(vi)Able to plan, organise and co-ordinate effectively
(vii)Able to deal with conflict and difficult people under pressure
(viii)Able to manage Health and Safety and undertake Risk Assessments
(ix)Numerate
(x)PC literate with experience of MS Office / E
E
E
E
E
E
E
E
E
E
D
Education and Training:
(including on-the-job training)
(i)Relevant NVQ level 3 or above
(ii)GCSE A-C standard English and Mathematics qualification
(iii)Pool Plant Operators Certificate
(iv)National Pool Lifeguard Qualification
(v)First Aid Certificate
(vi)Spa operators qualification
(vii)Industry related qualification/coaching awards / D
E
D
E
D
D
D
Other Requirements:
(i)To be able to work on one’s own initiative
(ii)To be able to lead and develop a team
(iii)To be able to work under pressure, making decisions quickly where necessary.
(iv)Ability to respond, manage and control emergency situations efficiently and effectively, in line with agreed procedures, training and protocols.
(v)To maintain a professional, competent and personable demeanour
(vi)To understand the importance of equality and diversity
(vii)Ability to work effectively with the general public and ensure the safety of the young and vulnerable. / E
E
E
E
E
E
E

MLCDuty ManagerAugust 2016