NHS Greater Glasgow - KSF Outline Template
Reporting To / Assistant Domestic Services Manager
Job Purpose / Responsible to organise work rotas and supervise staff. I.e. Domestic Supervisors and Domestic Assistants in all aspects of Domestic Service.
Responsible for the supervision, training and direction of Domestic staff tasked with cleaning of the hospital to required standards following cleaning methods and procedures.
Key Words / Support Services, Cleaning, Domestic, Supervisor, Facilities.
KSF Dimensions, Levels and Indicators
Full Outline
(Second Gateway) / Foundation Outline
(Foundation Gateway)
Core / Specific / Dimension
Number / Dimension / Required Level / Indicators
(In a full outline all indicators for the level would be reflected here) / Required Level / Indicators
(in the foundation outline only those indicators applicable at the foundation gateway would be noted here)
Core / C1 / Communication / 2 / ABCDE / 2 / ABCDE
Core / C2 / Personal & People Development / 2 / ABCDEF / 2 / ABEF
Core / C3 / Health, Safety & Security / 2 / ABCDEF / 2 / ABCDEF
Core / C4 / Service Improvement / 1 / ABCDE / 1 / A C E
Core / C5 / Quality / 2 / ABCDEF / 2 / ABCDEF
Core / C6 / Equality & Diversity / 1 / ABCDE / 1 / ABCDE
Specific / EF2 / Estates & facilities: Environments & Buildings / 1 / ABCDE / 1 / ABCDE
Specific / G6 / General: People Management / 1 / ABCDE / 1 / ABCDE
MMUNICATION
Dimension: CommunicationFull Outline ( Second Gateway) / Foundation Outline ( Foundation Gateway)
Level: 2.
Communicate with a range of people on a range of matters / Level: 2.
Communicate with a range of people on a range of matters
Indicators:
a) Communicates with a range of people on a range of matters in a form that is appropriate to them and the situation.
b) Improves the effectiveness of communication through the use of communication skills.
c) Constructively manages barriers to effective communication.
d) Keeps accurate and complete records consistent with legislation, policies and procedures.
e) communicates in a manner that is consistent with relevant legislation, policies and procedures. / Indicators:
a) Communicates with a range of people on a range of matters in a form that is appropriate to them and the situation.
b) Improves the effectiveness of communication through the use of communication skills.
c) Constructively manages barriers to effective communication.
d) Keeps accurate and complete records consistent with legislation, policies and procedures.
e) communicates in a manner that is consistent with relevant legislation, policies and procedures.
Examples of Application:
Maintain good relations with staff and patients. 1.2.a,b,c.
Maintain communications with the Domestic Manager / Deputy, Infection control team, Quality Assurance, Medical, Nursing and departmental staff, visitors and patients. 1.2.a,d,e
Act with sensitivity and discretion with regard to distressed visitors and relatives. Act with professionalism and courtesy.1.2.a,b,c.
Maintain records as assigned by Domestic Manager / Deputy. 1.2.d,e / Examples of Application:
Maintain good relations with staff and patients. 1.2.a,b,c.
Maintain communications with the Domestic Manager / Deputy, Infection control team, Quality Assurance, Medical, Nursing and departmental staff, visitors and patients. 1.2.a,d,e
Act with sensitivity and discretion with regard to distressed visitors and relatives. Act with professionalism and courtesy.1.2.a,b,c.
Maintain records as assigned by Domestic Manager / Deputy. 1.2.d,e
Dimension: Personal & People Development
Full Outline ( Second Gateway) / Foundation Outline ( Foundation Gateway)
Level 2. Develop own knowledge and skills and provide information to others to help their development. / Level 2. Develop own knowledge and skills and provide information to others to help their development.
Indicators: a)assess & identifies:
-feedback from others on own work.
-how s/he is applying knowledge and skills in relation to the KSF outline for the post.
-Own development needs and interests in current post.
-What has been helpful in her learning and development to date.
b)takes an active part in the development and review of own work against the KSF outline for the post with their reviewer and suggests areas for learning and development in the coming year.
c)Takes responsibility for own personal development and takes an active part in learning opportunities.
d)Evaluates the effectiveness of learning opportunities and alerts others to benefits and problems.
e)Keeps up to date records of own development review process.
f)Offers information to others when it will help their development and / or help them meet work demands. / Indicators: a) assess & identifies:
-feedback from others on own work.
-how s/he is applying knowledge and skills in relation to the KSF outline for the post.
-Own development needs and interests in current post.
-What has been helpful in her learning and development to date.
b)takes an active part in the development and review of own work against the KSF outline for the post with their reviewer and suggests areas for learning and development in the coming year.
e)Keeps up to date records of own development review process.
f)Offers information to others when it will help their development and / or help them meet work demands.
Examples of Application:
Identifies training needs and undertakes training as required and agreed in appraisal. 2.2.a, b. Responsible for retraining of all staff in conjunction with Domestic Manager. 2.2.f.
Train and supervise members of Domestic Services team (including supervisors) to carry out their duties in line with hospital procedures and policies. Direct staff and make regular visits to premises throughout allocated area. 2.2.c,d,e,f. / Examples of Application:
Identifies training needs and undertakes training as required and agreed in appraisal. 2.2.a, b Responsible for retraining of all staff in conjunction with Domestic Manager.2.2.f.
Train and supervise members of Domestic Services team (including supervisors to carry out their duties in line with hospital procedures and policies. Direct staff and make regular visits to premises throughout allocated area. 2.2.e,f.
Dimension: Health, Safety & Security
Full Outline ( Second Gateway) / Foundation Outline ( Foundation Gateway)
Level 2. Monitor and maintain health, safety and security of self and others. / Level: 2. Monitor and maintain health, safety and security of self and others.
Indicators:
a) identifies and assesses the potential risks involved in work activities and processes for self and others.
b) identifies how best to manage the risks.
c) undertakes work activities consistent with:
- legislation, policies and procedures
- the assessment and management of risk.
d) takes the appropriate action to manage an emergency summoning assistance immediately when this is necessary.
e) reports actual or potential problems that may put health, safety & security at risk and suggests how they might be addressed.
f) supports others in maintaining health, safety and security. / Indicators:
a) identifies and assesses the potential risks involved in work activities and processes for self and others.
b) identifies how best to manage the risks.
c) undertakes work activities consistent with:
- legislation, policies and procedures
- the assessment and management of risk.
d) takes the appropriate action to manage an emergency summoning assistance immediately when this is necessary.
e) reports actual or potential that may put health, safety & security at risk and suggests how they might be addressed.
f) supports others in maintaining health, safety and security.
Examples of Application:
Undertake training in Food Hygiene, Infection Control, COSHH, Fire Regulations & Health & Safety lecture during induction. 3.2.a
Be aware of Health & Safety at Work legislation. i.e. use of mechanical cleaning equipment and correct cleaning agents. 3.2.a,c
Demonstrate a sound knowledge of layout of hospital and location of departments, including areas where there may be specific hazards. Ensure the observance of safe working practices and intervene to protect others from risk. Ensure control of infection procedures are observed. 3.2.b, f
Responsible for Annual update of Hospital manual, checklists, control book, safe systems of work. 3.2.c.
Be vigilant, report and respond to any incidents. 3.2.d,e
Opening up remises and de-activating alarm systems as required. 3.2.c.
Be aware of internal emergency procedures and recognise, report and where appropriate remove hazards / dangers. 3.2.d,e
Follow and ensure that staff are aware of Departmental procedure for reporting and securing treatment for needlestick injuries. 3.2.d,e. / Examples of Application:
Undertake training in Food Hygiene, Infection Control, COSHH, Fire Regulations & Health & Safety lecture during induction. 3.2.a
Be aware of Health & Safety at Work legislation. i.e. use of mechanical cleaning equipment and correct cleaning agents. 3.2.a,c
Demonstrate a sound knowledge of layout of areas of responsibility, including areas where there may be specific hazards. Ensure the observance of safe working practices and intervene to protect others from risk. Ensure control of infection procedures are observed. 3.2.b, f
Responsible for Annual update of Hospital manual, checklists, control book, safe systems of work. 3.2.c.
Be vigilant, report and respond to any incidents. 3.2.d,e
Opening up remises and de-activating alarm systems as required. 3.2.c.
Be aware of internal emergency procedures and recognise, report and where appropriate remove hazards / dangers. 3.2.d,e
Follow and ensure that staff are aware of Departmental procedure for reporting and securing treatment for needlestick injuries. 3.2.d,e.
Dimension: Service improvement
Full Outline ( Second Gateway) / Foundation Outline ( Foundation Gateway)
Level: 1. Make changes in own practice and offer suggestions for improving services. / Level: 1. Make changes in own practice and offer suggestions for improving services.
Indicators:
a) discusses with line manager/work team the changes that need to be made in own practice and the reason for them.
b) adapts own practice as agreed and to time seeking support if necessary.
c) effectively carries out tasks related to evaluating services when asked.
d) passes on to the appropriate person constructive views and ideas on improving services for users and the public.
e) alerts line manager/work team when direction, policies & strategies are adversely affecting users of services or the public. / Indicators:
a) discusses with line manager/work team the changes that need to be made in own practice and the reason for them.
c) effectively carries out tasks related to evaluating services when asked.
e) alerts line manager/work team when direction, policies & strategies are adversely affecting users of services or the public.
Examples of Application:
Being familiar with and acting in ways consistent with NGD procedures. 4.1.b
Allocate work as required to meet the exigencies of the service. Allocation of schedules of work; checking work schedules and making temporary adjustments to meet needs of the service and service monitoring. 4.1.a,d
At appraisal, have suggestions on how the service could be improved. 4.1.a,d.e
Participate in quality monitoring of service. Completion of quality checklists and taking remedial action where required to ensure the correct standard of cleanliness is maintained. 4.1.c,e / Examples of Application:
Being familiar with and acting in ways consistent with NGD procedures. 4.1.a,c
Allocation of schedules of work; checking work schedules and making temporary adjustments to meet needs of the service and service monitoring. 4.1.c
At appraisal, have suggestions on how the service could be improved. 4.1.a.e
Participate in quality monitoring of service. Completion of quality checklists and taking remedial action where required to ensure the correct standard of cleanliness is maintained. 4.1.c,e
Dimension: Quality
Full Outline ( Second Gateway) / Foundation Outline ( Foundation Gateway)
Level: 2. Maintain quality in own work and encourage others to do so. / Level: 2. Maintain quality in own work and encourage others to do so.
Indicators: a) acts consistently with legislation, policies, procedures and other quality approaches and encourages others to do so.
b) works within limits of own competence and levels of responsibility and accountability in the work team and organisation.
c) works as an effective and responsible team member.
d) prioritises own workload and organises own work to meet these priorities and reduce risks to quality.
e) uses and maintains resources efficiently and effectively and encourages others to do so.
f) monitors the quality of work in own area and alerts others to quality issues. / Indicators: a) acts consistently with legislation, policies, procedures and other quality approaches and encourages others to do so.
b) works within limits of own competence and levels of responsibility and accountability in the work team and organisation.
c) works as an effective and responsible team member.
d) prioritises own workload and organises own work to meet these priorities and reduce risks to quality.
e) uses and maintains resources efficiently and effectively and encourages others to do so.
f) monitors the quality of work in own area and alerts others to quality issues.
Examples of Application:
Acts according to NGD procedures and legislation and supports domestic staff to do so. 5.2.a,b,c
Supervises and allocates workload, enlisting advice and support when required. 5.2.b,d,f
Ensuring observation of safe working methods. 5.2.c.
Orders supplies and monitors equipment needs and service reports. Reports need for mechanical repairs. Accesses requirements for cleaning material and paper disposables and controls usage of same. Co-ordinates carpet cleaning programme. Reports structural and fabric repairs. 5.2.e
Ensure that quality of work is maintained. Completion of quality checklists and taking remedial action where required to ensure the correct standard of cleanliness is maintained. 5.2.e,f / Examples of Application:
Acts according to NGD procedures and legislation and supports domestic staff to do so. 5.2.a,b,c
Supervises and allocates workload, enlisting advice and support when required. 5.2.b,d,f
Ensuring observation of safe working methods. 5.2.c.
Orders supplies and monitors equipment needs and service reports. Reports need for mechanical repairs. Accesses requirements for cleaning material and paper disposables and controls usage of same. Co-ordinates carpet cleaning programme. Reports structural and fabric repairs. 5.2.e
Ensure that quality of work is maintained. Completion of quality checklists and taking remedial action where required to ensure the correct standard of cleanliness is maintained. 5.2.e,f
Dimensions: Equality & Diversity
Full Outline ( Second Gateway) / Foundation Outline ( Foundation Gateway)
Level: 1. Act in ways that support equality & value diversity. / Level: 1. Act in ways that support equality & value diversity.
Indicators: a) acts in ways that are in accordance with legislation, policies, procedures and good practice.
b) treats everyone with whom s/he comes into contact with dignity & respect.
c) acknowledges others’ different perspectives.
d) recognises that people are different and makes sure they do not discriminate against other people.
e) recognises and reports behaviour that undermines equality and diversity. / Indicators: a) acts in ways that are in accordance with legislation, policies, procedures and good practice.
b) treats everyone with whom s/he comes into contact with dignity & respect.
c) acknowledges others’ different perspectives.
d) recognises that people are different and makes sure they do not discriminate against other people.
e) recognises and reports behaviour that undermines equality and diversity.
Examples of Application:
Wear ID badge and maintain good relationships with staff, patients and public. 6.1.a,b
Ensure that equality & diversity are promoted within the hospital and report discrimination or behaviour that undermines equality & diversity. 6.1.c,d,e. / Examples of Application:
Wear ID badge and maintain good relationships with staff, patients and public. 6.1.a,b
Ensure that equality & diversity are promoted within the hospital and report discrimination or behaviour that undermines equality & diversity. 6.1.c,d,e.
Dimension: Specific Dimensions – EF2 Environment & Buildings
Full Outline ( Second Gateway) / Foundation Outline ( Foundation Gateway)
Level: 1. Assist with the maintenance and monitoring of environments, buildings and items. / Level: 1 Assist with the maintenance and monitoring of environments, buildings and items.
Indicators: a) follows schedules and procedures for assisting with maintenance and monitoring.
b) correctly and safely prepares, uses, cleans and stores equipment, tools and materials.
c) prepares work areas correctly and leaves them clean and safe after use.
d) carries out maintenance and monitoring tasks effectively and in a way which:
- causes minimum disruption to users
- minimises risk to self, others and the work environment
- is consistent with relevant legislation, policies and procedures.
e) reports any problems to the appropriate person without delay. / Indicators:a) follows schedules and procedures for assisting with maintenance and monitoring.
b) correctly and safely prepares, uses, cleans and stores equipment, tools and materials.
c) prepares work areas correctly and leaves them clean and safe after use.
d) carries out maintenance and monitoring tasks effectively and in a way which:
- causes minimum disruption to users
- minimises risk to self, others and the work environment
- is consistent with relevant legislation, policies and procedures.
e) reports any problems to the appropriate person without delay.
Examples of Application:
Monitors and ensures staff use correct cleaning materials and equipment for dusting, mopping, suction cleaning around beds, bathrooms and appliances.
Ensures equipment is cleaned and safely stored after use.
Ensures cleaning equipment is cleaned and maintained.
Collection and removal of refuse as per NGD policy.
Identify and report faults in machinery and/or equipment to the Manager. EF2.1.a,b,c,d, e
Coordinates steam teams, scrub teams, terminal cleaning and carpet cleaning. EF2.1.a / Examples of Application:
Monitors and ensures staff use correct cleaning materials and equipment for dusting, mopping, suction cleaning around beds, bathrooms and appliances.
Ensures equipment is cleaned and safely stored after use.
Ensures cleaning equipment is cleaned and maintained.
Collection and removal of refuse as per NGD policy.
Identify and report faults in machinery and/or equipment to the Manager. EF2.1.a,b,c,d, e
Coordinates steam teams, scrub teams, terminal cleaning and carpet cleaning. EF2.1.a
Dimension: Specific Dimensions – General - G6 People Management.
Full Outline ( Second Gateway) / Foundation Outline ( Foundation Gateway)
Level: 1. Supervise people’s work / Level: 1. Supervise people’s work
Indicators:
a) gives people opportunities to contribute to the planning and organisation of their work.
b) develops and explains plans and work activities to people and enables them to carry out their work effectively consistent with legislation, policies and procedures.