Positive Feedback

Example / Feedback Provider
Check yourself; identify the behavior, the impact of the behavior, and the need; then determine its relevancy – construct your Mad Libs
Do you have a second? / If appropriate, ask for permission to provide the feedback
I noticed you arrived 20 minutes prior Back to School night to help set up. / Describe the behaviorSPECIFICALLY!!!!!!!!
That helped me so much. I was really stressed about not having someone to greet the parents, but because you were there, I was able to welcome people as they came in. / Describe the impact (e.g.)
  • It impacted me/the team/the organization because ______.
  • I felt ______because ______.
  • It makes a big difference because ______.
  • As a result, we were able to ______.

I believe having someone act as a greeter really helps to create the type of welcoming environment we strive for at this school. But I could not have done that without your help. / Connect to the bigger picture, whenever possible.
It took your effort to be there early. / Closing affirmation
I’m really grateful. Thank you. / Final gratitude

Positive Feedback:

Describe the behavior:

At this(these) time(s) ______the following occurred ______.

Describe the impact:

(choose one or two)

  • It impacted me/the team/the organization because ______.
  • I felt ______because ______.
  • It makes a big difference because ______.
  • As a result, we were able to ______.

Connect to the big picture, whenever possible:

  • This is a perfect example of our mission because ______.
  • This allows us to achieve our goal of ______.

Closing affirmation

  • It is clear to me that you care about ______.
  • Obviously you worked hard/put a lot of thought into ______.

Final gratitude

  • Thank you so much.

Constructive/Corrective Feedback

Feedback Provider / Feedback Recipient
Check yourself; identify the behavior, the impact of the behavior, and the need; then determine its relevancy – construct your Mad Libs
Would it be okay to give you some feedback? / If appropriate, ask for permission to provide the feedback / Graciously accept; change your body language; power pose! / Yes of course.
Yesterday, you called out sick at 8am when your class starts at 8:30. / Describe the behavior
SPECIFICALLY!!!!!!!!
As a result, I ended up having to cover two of your classes because we could not find a sub. / Describe the impact / Listen, repeat back what you hear / You were directly impacted because my phone call didn’t come in until 30 minutes before class.
Yes. And I had a meeting I had to miss as a result. Going forward, if you are feeling sick or might miss a day, please put in a sub request the night before. / Define the requested/needed behavior change SPECIFICALLY!!!!!!!! / Reflect what the other person needs / I’m sorry your schedule was impacted. It sounds like what would make a difference is if you could have known the night prior. Going forward you would like all sub requests submitted the night before.
Yes, exactly. What are your thoughts on that? / Ask for the other person’s perspective / State your perspective – what you intended or anything not previously known; share anything you need in order to meet their need / In this instance, I woke up sick and did not anticipate it the night before. I can certainly try to call in the night before, but what happens if something comes up?
Ok, so for the most part you think it will work to request a sub the night before, but are concerned about something unexpected that comes up the morning of. / Reflect back what you heard them say; define their perspective and their need; reiterate your need if needed / Yes. I can see instances, like this week, where I wake up feeling sick or there is a family emergency…
Okay, well in that instance can you please call me prior to 7:30am? Most subs are committed by 8am. / Work towards a common solution / Work towards a common solution / I didn’t know that 8am was when most subs were committed. Yes I can call before 8am.
Thanks so much. I really appreciate getting to trouble shoot this with you. I know you work hard to cover your classes and to be here whenever you can. / Thank them for their time. Offer an affirmation. / Hug it out / My pleasure. Thanks for taking the time to talk to me about this.

Constructive/Corrective Feedback

Describe the behavior:

At this(these) time(s) ______the following occurred ______.

Describe the impact:

(choose one)

  • It impacted me/the team/the organization because ______.
  • I felt ______because ______.
  • As a result, we were able to/unable to ______.

Define the request/need:

  • Going forward I really need/what would really help me is ______(be specific!).

Solicit their perspective:

  • What are your thoughts on that?

Falling in Love with Feedback

Folio Institute 2017